If you continue to have difficulties, the system will accept your information after several attempts. Q: What steps do I need to take to set up my new card? A: If your previous claim has a remaining balance and has not expired, you need to file a “Reopen” request after logging into your CONNECT account. You are receiving unemployment benefits from another state. To submit by email, attach your Notice of Appeal and send to RA.AppealsClerks@deo.myflorida.com   A: The debit card provider has certain fees associated with the card. This includes individuals who are self-employed or contract employees. Q: How do I change how I get paid? Please log-in to the CONNECT system to check for any updates to your account and respond to any requests for additional information. Consider these options: Q: I can’t reset my PIN, should I use the new online system? Online: Through CONNECT Failed to report earnings in order to obtain or increase benefits. Mail:  Office of Appeals The Federal-State Unemployment Insurance Program provides unemployment benefits to eligible workers who are unemployed through no fault of their own (as determined under Florida law, and meet other eligibility requirements of Florida Determine your eligibility for this benefit The federal CARES Act provides an additional $600 per week on top of whatever a person would normally receive. But everyone who qualifies under the new rules will get an additional $600 a week until July 31.1 If you are determined ineligible, you will then be prompted in CONNECT to file a PUA application. Q: How do I find out what my CONNECT username is? Please note, to process payments and applications, the CONNECT Reemployment Assistance system may be temporarily offline throughout the night and weekends. Due to the high volume of claims, some cases may take longer than six weeks to resolve. A: Contact and ask the witness to testify. If your EAN was 1234567, your username would be: EP01234567. After you file a claim for unemployment insurance benefits, the Division of Unemployment Insurance will determine whether you qualify to receive unemployment insurance benefits. If you spend too much time without changing pages in CONNECT, you will be logged out for security purposes. MBA is your total base period wages divided by 4 OR the yearly maximum, whichever is less. This includes incomplete or inaccurate information. Employment information for the last 18 months for each employer. A: Yes, you will first need to file a claim online at FloridaJobs.org to see if you are eligible for a state Reemployment Assistance claim. Q: I lost my job before COVID-19 and I am almost out of weeks, but I still can’t find work and my employer has not reopened yet. Q: Why does my application status say I am ineligible? Q: After filing a claim, my remaining balance was low. A: Please be aware CONNECT may log you out of the system after periods of inactivity. In light of the federal stimulus legislation, FAQ guidance is under review and will be updated in the near future.         P.O. FL Highest Unemployment by County. A: If your status says pending, the department is still reviewing and processing your application. There are also traditional SBA Loans, such as the SBA Economic Injury Disaster Loan Programs and Florida’s Short Time Compensation program. The best witness is one with personal knowledge of the facts. Q: Can I use my mobile device to file a claim or manage my benefits in the CONNECT System? Adjudicators review the fact-finding responses regarding the issues they review and will make a determination based on the available information. How do I edit? See below for the communication methods for each application. A: Your EPPICard is no longer valid after December 11, 2019. Please contact the Employer Customer Service Center at 1-833-FL-APPLY (1-833-352-7759), extension 6 if: Q: What is the difference between a contributory employer and a reimbursable employer? It is possible your employment was not during the base period under review. Q: What if I missed the hearing? Florida Unemployment Benefits. You may submit your request for an appeal by mail, fax, email, or online through CONNECT. See how other local areas compare by using our Unemployment Compare tool. A: You must request an appeal hearing within 20 calendar days after the distributed date of the determination. Because of the CARES Act, individuals who are self-employed, independent contractors and those who are otherwise ineligible for state Reemployment Assistance benefits or who have exhausted other benefits may be eligible for Pandemic Unemployment Assistance (PUA). A: If you missed a hearing you must exercise due diligence in requesting re-opening. Am I eligible for PEUC? For other government programs offering assistance, you can visit www.benefits.gov. An application can be filed online at FloridaJobs.org. How can I access these documents? In order to cancel your unemployment claim, you can: 1. If you receive a monetary determination and you have not applied for Reemployment Assistance Benefits, or the name on the form is not yours, you may be a victim of identity theft. After selecting no, proceed through the next steps in the process. In most situations, a withdrawn appeal cannot be reopened. Q: How is the appeal hearing conducted? However, we are working diligently to process claims as quickly as possible. You must file a weekly certification.4. If you answered that you did not search for work, you will not be asked to complete a work search log. If you are eligible for Reemployment Assistance Benefits and have previously provided a bank account in the Reemployment Assistance system, you will receive a direct deposit to your bank account. I went back to work, why do I not have more money available? An equal opportunity employer/program. Q: Is there a location where I can get a paper application? Am I eligible? Q: My claim says it is under review, what does this mean? available for work. Call, send a letter, or email to your unemployment counselor letting them know that you have found a new job. Shred receipts, credit offers, account statements and expired cards, to prevent "dumpster divers" from getting your personal information. Your determination will have appeal rights that provide you with the necessary information on how to file your appeal. Your previous card will receive any payments on your current claim. You can fax the required documents to 1-800-222-7934 or mail them to PUA Unit P.O. A new Comerica Mastercard-Branded Way2Go Card Prepaid Debit Card was issued 2-3 weeks prior to the changeover. When your application has been processed, we will notify you of your eligibility by providing a written determination electronically and/or by mail to explain your eligibility status. A: You can view the correspondence you have sent to the department in your employer portal in CONNECT. A: Click here to review all of the Florida Reemployment Assistance benefit programs and when they became available to Floridians. This benefit is available for weeks claimed March 29, 2020 – July 25, 2020, in addition to the funds owed under Florida law to eligible individuals. A: Only final decisions are disclosable along with any exhibits that are offered into evidence and used by the Appeals Referee in rendering their decision. It says I need to verify my identity, but no one will answer the phone or respond to my email. If you have a question, Reemployment Assistance Customer Service Representatives are here to help. This means claimants may collect unemployment benefits for a longer period of time than under normal circumstances. You must be actively looking for a job, and keeping a record of your job search.3. If you have added someone else as an administrator, that person can reset your password. Q: I am currently receiving Pandemic Unemployment Assistance (PUA). A: If the party who filed the appeal participates, a hearing will be held. Employer requesting information about their charge rate, should contact the Department of Revenue. If you disagree with the Notice of Disqualification you have the right to appeal. Paper applications should only be submitted if you are unable to apply online. If you are a union member, you are required to remain in good standing and maintain regular contact with your union. Q: I am no longer receiving Reemployment Assistance benefits. A: Reemployment Assistance benefits are available to individuals who are unemployed through no fault of their own. If you are not eligible, the written determination will explain the reason why your claim was denied and will explain your appeal rights. A: No, the state Reemployment Assistance benefits application will be used for individuals impacted by COVID-19. Actively search for work. Q: My employer just called me back to work. We do not have an exact timeframe of when individuals will get paid. FAQs. A: You will need to go to GoProgram.com and create a user ID and password. Q: Will I receive confirmation after my application is submitted and received? A: There are several reasons your banking information may be rejected: Please note, not every financial institution is accepted; your bank may not be eligible for direct deposit. However, a copy of your document will be requested after your application is completed. Q: Do I need to submit another application to receive the additional $600 per week on my claim? An appeals referee decision will only be rescinded if good cause for nonappearance is shown. Q: I’m going back to work but will be working reduced hours. Am I eligible to receive Reemployment Assistance benefits? A: DEO will provide notification to individuals about their potential eligibility for Pandemic Unemployment Assistance (PUA). Q: I may have to lay off employees due to business demand slowing down as a result of COVID-19. DEO will provide a notice to individuals who have exhausted their benefits or have an expired claim after July 1, 2019, detailing the instructions on how to apply for PEUC benefits. You can also call our Tele-Center at 1-800-939-6631 from 7 a.m. to 7 p.m. seven days a week and speak with a customer service representative. When you request the week overlapping with your job, please indicate that you have worked and earned money during the week. Florida’s unemployment benefits: We answer your questions. If you applied for Reemployment Assistance on or before April 4, 2020, you must submit another Reemployment Assistance application. If the online application is not working for you, there is also now a paper application alternative. There are two quick steps to check for common issues: Verify the missing employment is during the base period under review. A: When you attach additional documents to your fact-finding, the form will show which documents have been successfully attached prior to submission. However, the information submitted in the application will be transferred to CONNECT usually within one week. If you are currently collecting RA benefits, any remaining balance was transferred to the new Way2Go Card. A: Yes, you should continue to request benefit payments as long as you are unemployed, even if a hearing was requested or held, a decision was issued, or an appeal was made to the Reemployment Assistance Appeals Commission or Judicial Court. Q: What happens if I don’t participate? DEO will not ask for personal information or for you to verify your eligibility or identification by email or text message. You have lost your job through no fault of your own, and you did not quit for personal reasons or were terminated for misconduct; You must be totally or partially unemployed; You must have a minimum amount of wages earned in what is called the "base period," which is the first 12 months of the past 15 months from when you filed your claim; At the time you apply, you must be able to work, available for work, and actively seeking work, unless otherwise exempt from this requirement. A: No. A: Yes, benefits are a taxable income. You will receive confirmation in the CONNECT system that your application has been submitted. A: To be eligible for PEUC, you must meet the eligibility requirements under state and federal law and the CARES Act. Control of the content of this website belongs to the website's owner and not to the Department of Economic Opportunity. A separate determination will be made for each job separation that may affect your claim. A: If you are currently requesting weekly benefit payments you will not need to submit a new application to receive LWA funds. These appointments are randomly chosen by CareerSource centers, not all individuals are selected to utilize these services. I thought the Governor waived this. Q: Is the current card still valid even if I receive and activate the new card? Additional information on this support is detailed below. Individuals who are notified of their potential PEUC eligibility may apply for PEUC through CONNECT. This means, eligible claimants may collect unemployment benefits for a longer period of time. Click here to file an appeal. Notify DEO if you are not ready, willing and able to work (e.g. If you submitted a paper application: A: Generally, you will be disqualified from receiving further Reemployment Assistance benefits if you have failed without good cause to accept suitable work or return to work upon notice by your employer. Any balance remaining on your EPPICard as of December 11, 2019, was transferred to the Way2Go Card. You made a false or fraudulent misrepresentation to obtain benefits. Q: I have returned to work. Q: What is the duration and maximum amount of benefits I can receive? During the hearing, you will have an opportunity to respond to questions and provide information about the noticed issue. There are several websites that advertise they can provide you free money. When reviewing your claim, we will look to answer several questions that will impact your eligibility. You will receive notification via email or by mail after your application has been processed with a temporary PIN so you can access your account and see the status of your claim. You will need to follow the instructions included with the debit card in order to activate and establish a PIN. Q: Why isn’t my CONNECT PIN working for my debit card? However, Pandemic Unemployment Assistance eligibility does not include individuals who have the ability to telework and receive pay or individuals who are receiving paid sick leave or other paid leave benefits. A: All workers negatively affected by COVID-19 are encouraged to apply for Reemployment Florida Unemployment. Q: My work is event-based, and many of my future jobs have been cancelled. Q: I see that I have benefits available on an older claim, am I able to receive this money? A: No, they are separate balances. While you may receive an eligible determination, you may still have additional issues pending for review or issues that are disqualifying. Q:  I believe I am at high risk of being exposed to COVID-19 if I return to my job. If you are eligible, you will receive payment for any eligible weeks that you requested during the bi-weekly process. A: Please check for the following common mistakes. If you are not eligible, the written determination will explain the reason your claim was denied and will explain your appeal rights. This exception also applies to contributory employers who are participating in the Short-Time Compensation Program, but the exception does not apply to reimbursing employers. Adobe Acrobat Reader is installed and up-to-date. Q: My employer reduced my hours as a result of COVID-19. Q: When will I receive a decision? What do I do? This includes your benefit payments and important notices regarding your account. A: The Way2Go debit card will be issued by mail after the first payment on your claim is made via debit card. DEO will gather your employment information and determine whether you qualify. If you submitted a paper application: We encourage you to write it down and keep it in a safe place. Visit FloridaJobs.org/COVID-19 for more information about the resources available. 2. Q:  I have been called back to work, but my children are out of school and I can’t leave them alone. Q: I was receiving unemployment last year, but I used all of my eligible weeks. Please verify your pages and templates. Unemployment Insurance was rebranded with the name Reemployment Assistance to reflect the comprehensive goal of assisting Floridians find work during periods of unemployment through monetary assistance when eligible and training through Florida’s CareerSource centers. Q: How many weeks of PUA can I receive? Q: How long is the adjudication process? Email: DEOAppeals.Magistrate@deo.myflorida.com A: Please report any cases of fraud online at Floridajobs.org/ReportScam or click here. 1-833-FL-APPLY (1-833-352-7759). A: As individuals exhaust all of the available Reemployment Assistance benefit programs, the Department is working to point them to other local, state and federal resources available. Q: I am locked out of the system because I entered my password incorrectly too many times; what do I do? What should I do? In order to receive unemployment benefits in Florida you must follow these rules: 1. Fax:   1-850-617-6504. I missed my deadline to file a claim because CONNECT was down. layoff date. Read this blog to learn more and make an appointment. Q: How will I know if I am eligible or ineligible? These directions are from the Employer Guide, which can be found on the FloridaJobs.org. The 1099-G will detail the amount of benefits you received during a specific year as well as any amounts withheld and paid to the IRS. A: Florida’s duration of benefits may adjust based on the state’s unemployment rate, but the maximum amount of benefits remains the same. Q: What is Extended Benefits? Under normal circumstances, you are required to register with Employ Florida. Our system is most compatible with Internet Explorer 11, other browsers may experience issues. You must not make more than your weekly wage allowance. Q: What Reemployment Assistance programs are available, and when could I be eligible for each program? A: The form 49T is a receipt of repayment that provides the amount paid to a Reemployment Assistance overpayment in a specific tax year. A: Congratulations on your new job! Q: Do I need to enter an employer I only worked with a short time? You will receive notification via email or by mail after your application has been processed with a temporary PIN so you can access your account and see the status of your application. CareerSource centers have computers, most available by appointment only, for you to use to access your Reemployment Assistance claims or file a new claim. However, to comply with federal law, for weeks beginning May 10, 2020, claimants were required to return to the CONNECT system every two weeks to request their benefits or “claim their weeks.” In doing so, claimants will confirm that they are still unemployed and acknowledge that they are able and available for work should it be offered. Pending means a determination has not been made. Q: Will I be paid for my waiting week? You are receiving wages that are more than your weekly state or federal benefit amount. Please visit. If you are not eligible, you will be provided with a link and directed to fill out a Pandemic Unemployment Assistance application within your CONNECT account. However, if an independent contractor or self-employed individual also received wages through services performed as an employee (i.e., they had another job with an employer) during the base period (first 12 months of the past 15 months), he or she may be eligible for Reemployment Assistance benefits. PEUC will provide individuals with up to $275 in weekly benefits available beginning March 29, 2020 through the week ending December 26, 2020, plus FPUC ($600) payments for weeks requested between March 29, 2020 and July 25, 2020. If a witness cannot be at your location and must be contacted at a different telephone number, provide the witness’ name and telephone number to the Office of Appeals by phone, fax, or mail. For Frequently Asked Questions, please call 1-833-352-7759. Q: I made a mistake on my claim. If you disagree with a determination that denies benefits, you may request an appeal hearing. Q: My local school district closed, and I must stay home with my children. If any additional information is needed, a DEO associate will reach out to the individual. You may be contacted for additional information by telephone, email or mail. Q: What does active versus pending mean for my claims? A: Any wages you earn may affect your eligibility to receive benefits or may reduce your weekly benefit amount. Report any wages you have earned. If you are eligible, you will be paid all benefits due. Please make sure if you have a large amount of information to provide in your fact-finding that you select “Save” at the bottom of the page frequently to avoid losing any information. Able to work means physically and mentally capable of performing the duties of the occupation in which work is being sought. A: Once your application is received and reviewed, the Department will be in contact with you, either by phone, email or mail. Prior to COVID-19, you are required to provide five work search contacts per week. *You can apply for assistance online at FloridaJobs.org. If this happens, your claim will be followed-up with a request for you to provide copies of your signed Social Security card and your valid Driver’s License or State issued ID card. How do I request Reemployment Assistance benefits? DEO will determine eligibility for unemployment benefits on a case-by-case basis. What should I do? A: Your status may change to inactive if you do not log-into your CONNECT account to request your benefits within seven days of your scheduled request day. A: Florida’s duration of benefits may adjust based on the state’s unemployment rate, but the maximum weekly amount of benefits remains the same. Q: Does the new mobile friendly application (FloridaJobs.org/RAApplication) connect to the CONNECT system? Q: Can I view my overpayments in CONNECT? This funding provides temporary additional support for American workers impacted by COVID-19. This 25% match requirement is required by Federal law. Am I eligible for Reemployment Assistance benefits? You will be notified if there is additional information needed for the Reemployment Assistance team to completely review and process your application. Q: Why does CONNECT undergo so much maintenance, and why is it unavailable to users at certain times? Am I eligible for benefits? See below for more information about each program. The temporary $600 is only available through July 31st. A: There are two types of employers, contributory and reimbursing. Individuals should review the application for Pandemic Unemployment Assistance and may apply to determine if they are eligible for benefits. No Fees. Q: My account says I am inactive. The department will then investigate the issue and lock the fraudulent claim’s account as well as non-charge any benefits that may have been charged to your employer account. Q: I am having difficulty opening my 1099-G. What do I do? Once we have the wages on record, we verify the following to determine if you are eligible for benefits: $3,400 minimum gross earnings during base period. Under current law, while the “high” unemployment (the additional 7 weeks) portion of extended benefits (EB) is scheduled to end on December 26, 2020, if the unemployment rate in Illinois remains over certain levels, the basic 13-week EB program will still be available to you. : $%#@). If a witness refuses to testify voluntarily, a subpoena can be requested by writing to the address on the Notice of Hearing. If you submitted a paper application: Auxiliary aids and services are available upon request to individuals with disabilities. Instruct the witness to be available at the scheduled hearing time and to remain available until dismissed by you or the appeals referee. This benefit is available for weeks claimed March 29, 2020 – July 25, 2020, in addition to the funds owed under Florida law to eligible individuals. You refused to accept a suitable offer of work. A: An appeal hearing is scheduled when you or an employer disagree with a Department determination and wish to have a hearing with an appeals referee. If you have not applied for assistance, please visit FloridaJobs.org to apply. A: If you are unemployed, partially unemployed, or unable or unavailable to work because of a quarantine imposed as a direct result of a COVID-19 public health emergency, you may be eligible for PUA. you do not have enough wages in the base period). Missing information may create additional delays in determining your eligibility. An adjudicator may contact you or an employer to clarify any received details before making a determination. If you earn more than your weekly state benefit amount, you will not be eligible for benefits. Tallahassee, FL 32399-5250 You are eligible for state Reemployment Assistance benefits or extended benefits under state or Federal law or Pandemic Emergency Unemployment Compensation (PEUC). Q: How do I change the type of communication I receive? Q: When will I receive my debit card? If you filed the appeal and do not participate, your case will be dismissed. If you are a part of an approved training program, you are exempt from work search requirements. The federal program also covers workers laid off from churches and religious institutions who may not be eligible under the state’s program. When the department determines an overpayment has occurred on a Reemployment Assistance claim, a Notice of Determination will be distributed. Q: My claim ran out of money, what do I do now? You are receiving income, such as retirement pay or severance pay. You may contact customer service at 1-888-898-3584 to receive instructions on how to get the remaining funds. This Google™ translation feature, provided on the Employment Development Department (EDD) website, is for informational purposes only. Please view the PEUC step by step guide on FloridaJobs.org/Cares-Act for information about applying for PEUC. Q: How do I know when to file my weeks? A: CONNECT goes through occasional maintenance so the system can make payments to Floridians, process claims and run required updates. A: Your benefits are calculated as followed: Q: I do not see my employer on my monetary determination. A: The claim expires after 365 days. Completing this process submits your request for payment during your weeks of unemployment, even when your claim is pending for review. You can file an application online at  FloridaJobs.org to determine the possibility of receiving benefits For CONNECT Pin Resets, please call 1-833-352-7759. Make sure your contact information is up-to-date. If the system continues to report that information is not valid, after your third attempt, the system will accept the information you are providing. Overpayments may be the result of oversight, misunderstanding, technical errors, redetermination, adjudication, appeals decisions, Reemployment Assistance Appeals Commission orders, court decisions or other mitigating circumstances. Review your credit report at least once a year to be certain that it doesn't include accounts that you have not opened. Enter Employment in Educational Services information. FPUC applies to weeks beginning March 29, 2020 and ends July 25, 2020. Q: What resources are available for my small business to prevent me from laying off staff and to help me pay bills I may have trouble paying because of COVID-19? 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