Customer Service Representative (7) See more National Express reviews by job title. We recommend that you purchase your ticket to travel and excess luggage online. Please note the National Express Customer Service team is not able to amend destinations. In addition, you can call the National Express Contact Centre to purchase a ticket. Call 1-800-GO-FEDEX or find answers, information, and resources for all your shipping needs. On the Your Details page you will need to provide your Coachcard number and expiry date. | Read 141-160 Reviews out of 46,518 National Express Group. Join National Express and you will be joining a company which makes a … Check out what 1,353 people have written so far, and share your own experience. Learn more about cookies. Our website has exclusive online fares, such as the Restricted fare type, which you will not find when booking in a ticket office. You can also make a payment online. Provides safe and reliable transportation service by operating a school bus or other location specific vehicle with a fixed or changing route. The driver will need to see your Coachcard with your ticket before boarding the coach. National Express Group. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Whether you are operating our regional bus services, national coach network, private hire, airport terminal transfers, or connecting people through our accessible transport service. National Express West Midlands. Find out more on our flexible travel page. To view all our stop locations, you can use our new Route Map tool. For journeys, after the 30 September 2021, our normal fare types and amendment fees apply, with amendments only available on our Standard and Fully Flexible tickets. This information is used to make the website work as well as possible and improve our services. The algorithm is subject to change in future. A refund can now be obtained on Standard* and Fully Flexible ticket types if requested 24 hours prior to your scheduled coach departure. But this time i had the most awful experience, both person I spoke when calling to check Bus Stop, and then because I got confused when receiving a text message when I normally request email and it … Please check your spam or junk email folders before contacting us. 209 reviews from National Express employees about National Express culture, salaries, benefits, work-life balance, management, job security, and more. National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. National Express is a multinational public transport company which is headquartered in Birmingham, the UK. All of our coaches are equipped with toilet and washroom facilities. National Express has collected 190 reviews with an average score of 1.61. Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate). Similarly, you should ensure that you can monitor the contacts of users. You can also purchase a new card from a National Express Travelshop or selected agents. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. The history of the company was started in 1972, when the state-owned the National Bus Company decided to bring together the scheduled coach services operated by its bus operating companies under one brand. I will pass your comments to everyone involved. Absolutely appalling service on National express No internet on the coach and the toilet was blocked so could not use no running water to wash hands and the hand dryer wasn’t functioning either. The team on this number cannot deal with enquiries about National Express coach services. Generally, the lower the demand and the earlier the booking takes place, the cheaper the fare will be. We've giving you more flexibility, including free amendments and more flexible refunds, on journeys on and before the 30 September 2021. However this will be subject to availability as services may be full with pre-booked customers, so it is always advisable to purchase your ticket in advance. Contact National Express and speak to a member of their customer service team on 0845 682 0184 You can use this National Express contact number to make a new booking, make a complaint or about general enquiries. If your return date is not yet known, open return tickets provide flexibility. Sorry there has been an error, please try again, You have successfully logged in, click the link below to go to your account. Rights Reserved, You Are About to Contact PissedConsumer.com, “I suppose to travel to London today but I can't because of the lock down I would like to cancel my ticket”, “I need refund because my ticket was not booked”, https://www.nationalexpress.com/en/help/terms-conditions, https://www.nationalexpress.com/en/help/privacy-centre. Please visit our service updates page for more information on plans to restart services, links to the latest government guidance and information on ticket amendments and refunds. Customer service bad bad bad Always travel with National Express with no problems at all . The coach station charges a £2 booking fee. Please review. An example of this is option is shown below. Apply for a Card. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Registered in England under number: 7934306. Contact DHL Express Customer Service . Don't forget to take your Coachard with you on your journey. Check out what 46,518 people have written so far, and share your own experience. Tell us whether you accept cookies. For Heathrow or Gatwick Airports, transfers between terminals is free of charge. Follow the instructions on our using a voucher page. You can then get in touch with us using one of the methods on our contact us page. Thank you again for taking the time to write. National Express buses offer you some of the best services such as reclining leather seats, a digital entertainment service called VUER, free WiFi, USB charging ports, on board restrooms, extra legroom and A/C. *An excess fare may apply to journey amendments. Adult fares are applicable to all passengers aged 2+. Contact National Express customer service. This type of customer service is unacceptable and the most they could offer me in return was a voucher, and not even a refund for my ticket. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with National Express Group Customer Service. Many of our tickets are not sold at a fixed price and are subject to change. Passengers made 938 million journeys on our services in 2019. Should you wish to cancel and refund your ticket please call us at least 24 hours before you are due to travel. Use our interactive Route Map to see all our stops and how they are connected. 1-800-472-9297. We are suspending all coach services with effect from 23:59 on Sunday 10 January 2021. Unaccompanied children will not be carried. Browse Customer Service Topics in our Online Help Center or Watch How-To Videos and Get The Most Out Of Your American Express Card. Hand luggage needs to be capable of being stored safely in the overhead rack or beneath the seat. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards your luggage allowance. Coachcard numbers expire, so a new card number and expiry date will be issued with a renewal. NELLC is the North American subsidiary of National Express Group PLC, an international transportation company and transit service provider that delivers hundreds of millions of journeys worldwide each year to people through its bus, rail, and coach divisions. 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