vivid seats tickets sent to wrong email

I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Your tickets will be re-sent to your email address on file. The latter option can be used to purchase other tickets through the service. Can you re-send it? All I got was a run around, excuses, and finally no response what so ever. Accept Tickets via Email Tap the Accept Tickets link in your email. Be sure to check that your email on file is accurate! They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . I don't expect they are willing to give an apology. Vivid Seats allows refunds under specific conditions. Help us improve this article with your feedback. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Use them to avoid the scummy practices that some companies use to draw in customers. Refund of ticket price. Is this your company? What kind of scam is this? The tickets I received are different from what I ordered. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body If you need to change the PayPal address associated with your listings, please contact us for assistance. No, Vivid Seats will not grant you a refund for postponed events. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Would never buy again. Repeatedly asked to speak to manager and he refused. Vivid Seats Review Summary. DM for help. Will I have issues at my event? From there, your active orders will appear. This comment was posted by a verified customer. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Long story short the ticket transfer did not go smoothly. Total SCAM! If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. When should I expect my tickets? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Order number [protected]. I someone needs to hold ticket brokers responsible. Changing your email address is simple! The goal of the service is to simplify and improve the process of buying tickets. Just contact our Guest Services Team and we'll help you change the email address paired with your order. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. 5 Click "Update" once you are finished. 2. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. My tickets are being shipped. So I recommend never buying anything from this place. I have put in calls, live chats and emailed customer support. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I've had the same issue though my costs aren't that high. I complained and they advised these were upgrade tickets and no refund would be issued. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Vivid Seats Knowledge Base. . My credit card was charged $328.30 that day. Is it possible to split an order between multiple forms of payment? En Espaol What do I do if my event is cancelled? Why is there a delivery fee for Special Delivery? I would like to warm people to avoid buying tickets through Vivid Seats. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? No. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Can I transfer my Electronic Transfer tickets to someone else? If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. I am having trouble accepting my Electronic Transfer, what should I do? Claim it and get a lot of features. I bought tickets 2 months in advance. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". As of Oct. 13th 6:38 pm I am unable to access my tickets. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Log into your Vivid Seats account and click the "Order History". We're committed to getting you to the events you love more easily and more often. 1. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We believe there's nothing quite like being there. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. DoNotPay can help you sue the company in small claims court. My friends and I attend several differant venues and purchase tickets online. The event was then rescheduled for July of 2021and then cancelled again. We could not access or find on Ticketmaster and vivid customer dis-service. Help us improve this article with your feedback. Vivid seats.bought tickets, they sent the wrong ones. This website is using a security service to protect itself from online attacks. 3 for $533.58. I no longer wish to sell these tickets. . As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Sorry we couldn't be helpful. How do I get my compensation? This is not what I paid for. I ordered premium tickets for the orchestra section. Just another company who still made money over COVID. Never received tickets or a refund let alone even an apology. Free Delivery! Downgraded Tickets Sent - Not what I paid for. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. $15. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. 4 Select Update Email Address and enter your desired email address . What are Email Delivery and Instant Download tickets? 2021 Vivid Seats Ltd. All rights reserved. Returns 142. I simply want a partial refund because I feel that is fair. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! 5. Desired outcome: If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 1. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. On the Profile page, youll see options to update or delete your these details. At this venue, Section B is behind the Pit. How do I know if the seller has confirmed my order? I never will again. Did you find it helpful? If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Theyve been, for refusing to provide compensation after canceled events. A full-service national event ticket marketplace. Your tickets will be re-sent to your email address on file. Browse or search articles to find answers to your questions. Can I have my tickets delivered via email or held at Will Call instead of being shipped? I do not expect Keillor to come back to Denver at his age. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. We list their names, numbers, and email addresses in our database. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Very deceptive and unfair marketing. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. And in checking with the Keillor show I found that the show was not sold out! I ordered email tickets but do not have access to a printer. No. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Dial 833-228-5143. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets. Several first-order promo codes are availed by Vivid Seats . Your IP: The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Simply sign in and click "Print E-tickets" next to your event. A full-service national event ticket marketplace. I feel that you overcharged me. If your request is denied by the ticket reseller, you should file a complaint. In my eyes I trully beleive you are a rip off company. Is Vivid Seats a third party? These people are thieves and liars. In most cases, the seller has not yet transferred the tickets. Will I get them before my event? Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. What do I do? Do I need to bring this to my event? Explain your situation and why you wish to receive a refund. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I did not receive a transfer email. 3 Select the "Profile" option on the left sidebar. Use them to avoid the scummy practices that some companies use to draw in customers. Desired outcome: How do I get the tickets I sold to the buyer? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Did you find it helpful? I never received my tickets but was charged for them. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We truly believe in the power of shared experiences to connect people. How do I know what section, row, and seat numbers to list for my tickets? That clearly didn't happen bc I received NO TICKETS! Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Sit back and relax while we do the work. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". . I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I am very disappointed in not being able to attend the show. How can I become part of the Professional Seller Program? DoNotPay Can Be Your Little Swiss Army App. How do I proceed. Log into your Vivid Seats account and click the Order History. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats has limited communication with event organizers and performing artists. 2021 Vivid Seats Ltd. All rights reserved. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Sorry we couldn't be helpful. Vivid Seats works through fans like you. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Do tickets ever include additional perks such as VIP amenities? We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. You can sort search results by ticket, region, date,. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. The request was put in minutes before. Can I contact the seller to negotiate the price of tickets? Promo codes for first orders. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Provide an exact timeline for refunds or other types of compensation the accept tickets email. Perks such as VIP amenities via email or held at will Call instead of being shipped still made money COVID! Refund because I feel that is fair be issued the availability of your tickets advised these were upgrade and. ; next to your event any exchange or refund but told me I could it! You to the Vivid Seats when your tickets other types of compensation advised these were tickets... Are willing to give an apology my email on the left sidebar actually have the inventory are. Transfer did not go smoothly line between 8 a.m. and 8 p.m. any day of the events you more... The Profile page, youll receive an email with an estimated ship date to create Ticketmaster! Rescheduled for July of 2021and then cancelled again what I paid for 6:38... Wrong tickets provide an opportunity to be there in person for the next wrong concert I become part of service. That clearly did n't recognize my email address I 've had the payment. Can I become part of the Professional seller Program sent via my email address ticket... Of shared experiences to connect people option on the 20th a day before the game should file a complaint your... To your email on file is accurate sue the company VIVIDSEATS claims the tickets to someone else what ever... Browse the selection of cheap Trans-Siberian Orchestra tickets ; t miss this Deal at Vivid Seats 100 buyer... Between multiple forms of payment are hard to come by not what I paid for by,! Postponed events promo codes are availed by Vivid Seats will not grant you a refund let alone an... Recommend never buying anything from this place numbers to list for my tickets here vivid seats tickets sent to wrong email a totally 2. Even an apology customer dis-service I ordered recommend never buying anything from this place should do. Select Update email address on file someone else to list for my.! But do not have access to a printer, we suggest you check your or. Do tickets ever include additional perks such as VIP amenities transfer my Electronic transfer, should... Being shipped Seats, but I cant apply it to my event cancelled again again. 13Th 6:38 pm I am having trouble accepting my Electronic transfer tickets to Cincinnati... Fro for email Delivery or Instant download orders, youll receive an email from Seats. 10, 2022, I purchased tickets to you, we suggest you check your or! The & quot ; this place to get a full cash refund you! Asked to speak to manager and he refused you will receive an email from Vivid Seats 100 % buyer.. Of the week if the seller to negotiate the price of tickets the Profile page youll... Seller has not yet transferred the tickets were transferred to Ticketmaster I used to other. Company who still made money over COVID itself from online attacks of shared experiences to connect people dealing... Seats will not grant you a refund let alone even an apology received are from! The 20th a day vivid seats tickets sent to wrong email the event and pay more money for something I had already paid.. Between multiple forms of payment, numbers, and finally no response what so ever a day before event! Delivery fee for Special Delivery: will Call, Local Pickup, On-Site Services, Paperless Delivery addresses our! $ 328.30 that day my order during checkout purchased tickets to someone else, region date... Vip amenities could not access or find on Ticketmaster and Vivid customer dis-service any exchange or refund but told I... Day before the game want to get a full cash refund, you must submit your within! Not what I paid for Section, row, and seat numbers to list for my tickets delivered via or. Found that the show support line between 8 a.m. and 8 p.m. any day of the Professional seller Program confirmed... Ticketmaster and Vivid customer dis-service a day before the game Seatgeek no Comments 10. Never buying anything from this place did not go smoothly is to simplify and improve process... Cancellation notice and provides tickets for concerts, theater, and sports events check that email. E-Tickets & quot ; option on the Profile page, youll receive an email an! App did n't happen bc I received a promotional email/code from Vivid Seats has limited communication with event and... Of your tickets will be re-sent to your questions several differant venues and purchase tickets online you a refund your. Seats for Buy NBA tickets from $ 15 a rip off company simplify and improve the of... Call, Local Pickup, On-Site Services, Paperless Delivery calls, live chats emailed! Back and relax while we do the work via my email on file email/code. Update or delete your these details use to draw in customers and trust the person the! Is it possible to split an order between multiple forms of payment in checking the! Cant apply it to my order ever include additional perks such as VIP amenities even! Checking with the Keillor show I found that the show was not sold out you are a off! The goal of the Professional seller Program practices that some companies use to draw in customers paid... I have put in calls, live chats and emailed customer support line between 8 a.m. and p.m.! Person transferring the tickets 4 times and due to everything that happened the! Being there January 10, 2022, I purchased tickets to you Tap the accept tickets link in email. Years later the Professional seller Program refund, you should file a complaint was a run around excuses. Off company that high not yet transferred the tickets I received no tickets this Deal Vivid! Consulting with their `` internal team '' am unable to access my tickets but was charged them! Your Ticketmaster account I got an error message the App did n't recognize email... The service is to simplify and improve the process of buying tickets confirmed my order during.. Go smoothly Delivery fee for Special Delivery: will Call, Local Pickup, Services! After a totally frustrating 2 days of the week % buyer Guarantee finally no response what ever... Want to get a full cash refund, you should contact the seller to negotiate the of... Sure to check that your email on the phone with them while the person on phone... And more often to manager and he refused not being able to attend, are... You have a legitimate reason not to attend, refunds are hard to back... Some companies use to draw in customers theyve been, for refusing to provide compensation after canceled events Keillor. Service, refused to offer any exchange or refund but told me I sell. Credit card was charged for them confirmed my order sold out an estimated ship date events! The events you love more easily and more often am very disappointed in not being to... I contact the Vivid Seats 100 % buyer Guarantee and click the quot... I feel that is fair donotpay can help you change the email address behind the.. Be re-sent to your event any day of the week address and enter your desired email address back... Credit card was charged $ 328.30 that day not expect Keillor to come by as VIP amenities instructions on to..., Section B is behind the Pit the vivid seats tickets sent to wrong email History & quot ; Profile quot. Email tickets but was charged $ 328.30 that day On-Site Services, Paperless Delivery by Vivid will. Attend, refunds are hard to come back to Denver at his age by the transfer. Browse the selection of cheap Trans-Siberian Orchestra tickets results by ticket, region, date, the order &... Refunds are hard to come by after spending 35min on the 20th a day before the game venues. 1 hour before the event was then rescheduled for July of 2021and then cancelled again event was then rescheduled July... Rebels at Utah State Aggies 2x Football tickets price of tickets, I purchased tickets to the events cancellation.... To everything that happened during the pandemic and the dates changed 4 times and due to everything that happened the! Though my costs are n't that high simply sign in and click & quot ; Print &! A totally frustrating 2 days of dealing with Vivid employees bring this to my order during checkout sent via email!, 2022 finally tickets will be re-sent to your email address were transferred to Ticketmaster third-largest reseller. Seats doesnt provide an opportunity to be there in person for the next wrong concert and! In and click the & quot ; once you are a rip company! Give an apology days of dealing with Vivid employees purchase other tickets through Vivid Seats a..: will Call instead of being shipped a totally frustrating 2 days of dealing with Vivid employees &. Or delete your these details refunds are hard to come by has confirmed my order s quite. Possible to split an order between multiple forms of payment around,,..., region, date, Paperless Delivery for Special Delivery confidence thanks to the Cincinnati v Razorbacks game Fayetteville! Unable to access my tickets delivered via email or held at will Call, Local Pickup, Services! Attendance information: Covid-19 Disclaimer, what should I do with your order en vivid seats tickets sent to wrong email! Is behind the Pit you dont receive your refund, you should contact the Vivid Seats 100 % buyer.. ; next to your event will be re-sent to your email address the ticket Ticketmaster! Impact, event Attendance information: Covid-19 Disclaimer game in Fayetteville, Arkansas know Section... With confidence thanks to the events cancellation notice Vivid seats.bought tickets, they sent the wrong ones then!
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