We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. (Invoice #***********.) He left By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. August 10, 2022, I called rooter rooter 3-days ago. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. We have the washer fixed. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Shell fix it, unless the Roto Rooter you used was a franchise. I would certainly use them again if I ever need anything. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. BBB accredited Plumber since 2/22/2005. This needs to be stopped. John Cooke. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. [protected]@comcast.net The first one on site was Isaac (****), he is a field supervisor for Water Restoration. All Rights Reserved. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). The new company corrected the issue last week. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Because of that, we were glued by the phone. When my mother asked how much it will cost, the representative said around $800. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. When you are charging 863.57 you should at least stand behind your work for 41 days. Thats not enough. 3. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Do yourselves a favor and use someone else. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! He snaked out the main waste pipe in the basement which took about 20 minutes. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Roto-Rooter were very polite and friendly and sent me an email. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. BBB is here to help. Note that complaint text that is displayed might not represent all complaints filed with BBB. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I call insurance and tell them I don't want to file a claim. Thank you Van! $180 for fitting a shower head! Inc. T/A Toto Rooter, PO Box 559, Easton MD. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. We will all post in all forums, just to give them the big middle finger. I then thanked him and headed to the coast for the weekend. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Prior to the installation my kitchen sink was working normally. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. They also left fans for the week-end to dry out the dampness that remain. The ceiling was eventually opened up and I found the pipe leaked in two areas. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. The equipment could not execute the job. Copyright 2023 Acton Media Inc. All rights reserved. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. In the end, Roto-Rooter never reimbursed our neighbor in full. Still did not look around to verify the cause. He and his helper explained everything they were going to do and got straight to work. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I had an old kitchen sink that was working but looked old. There was no water remediation for this customer. Three times & cancel you as a business is not run like that. Once again, a short while later I had another sewer line back up. Here are 8 tips for writing great reviews. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. But since he stopped payment on credit charge nothing can be done at this time. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Thank you Date of experience: December 11, 2022 JH Jim Hession 1 review CA The work has a guarantee for 1 year. It's dinner time and we tell him to leave and he was a jerk about it.
Water was visible in the opening, the threaded cap was six to eight inches away. I've used them in every scenario and the charges started going way, way up. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. They did not show on Saturday. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Need to find a different location? Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. He tried cleaning the toilet, which did no good. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Bill checked as commercial instead of Residential
4. (He did not have the equipment) we paid first man $905.00 for nothing !. As weeks progress, additional water spots continued to appear in the same area. No company should schedule. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He didnt tell until I wanted itemized information about the costs. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I opted to cable. have a hold harmless signed by him before we started the work. Think they called? ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Everything about this interaction felt robotic and not genuine. We also ensure all reviews are published without moderation. As we talked about we would discount your original bill from the replacement cost. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. The new company corrected the issue last week. He was friendly, polite and efficient. Again, no call, no show. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. $2,694.91 refund for unneeded and overpriced services. We was willing and able to put in the toilet. No one has come to my home. Reason For Call: Master BR toilet clogged up. I never heard back from him. Livermore, CA location.. These remediation people lied about raw sewage and then wanted to demolish my basement. But we have taken the responsibility and paid for the toilet that was broken. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. 2023 Trustpilot, Inc. All rights reserved. We have provided a $400 discount. I admit I have never needed a plumber before. Everything about this interaction felt robotic and not genuine. This was to be at 0900. And scheduling SUCKS. Desired outcome: Convenient. Regards,
He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Companies can ask for reviews via automatic invitations. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. We had to travel three hrs total to wait for them. She said she would call me the morning of 1/26 and then never did. After waiting the following day, I found out they lost the order. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. There is a Home Depot approximately a mile from my parents home. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. "Hello ****, this is Ted at Roto Rooter. This business is in an industry that may require professional licensing, bonding or registration. He said someone would be out shortly to do a probe. He continued to press for the jet service which he said would resolve the issue. Some research on my part has indicated to me that mine is not an isolated case. Overall they spent 7 hours in our house from Monday-Sunday. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Parts and supplies: $725+
So then finally on 1/25 I reached out to Veronica on my own. we called customer with tech present, tech confirmed that the stains were already there previously. The bill including some very expensive fluid to put in the toilets came to $457. Provider: RotoRooter Livonia As we talked about. For your reference, reasons for rejection are included below. Roberto came back as promised and fixed the problem right away. We fixed it. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The plumber Alex that you recommended would have came back. Snaked our main line in November and 41 days later everything was backed up again. Which is not code but would do it since that is what you prefer. Schedule Online. They cleared up my drain issue and leak. Their jetter failed to operate so they departed. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. I called. $2,694.91 refund for unneeded and overpriced services. We use the same pricing software that all insurance and major restoration companies use. Thank you for your assistance in this matter. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. As a matter of policy, BBB does not endorse any product, service or business. Unsubscribe easily. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. **** ********** ***, **** *****
Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Desired outcome: When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. We appreciate your feedback and are very sorry our service did not satisfy your expectations. 877-768-6911. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. This type of complaint reflects less on the company as a whole. We did all that can be done with it at this time. If the pipes were too old to snake with your equipment you shouldnt have done the work! The second Rotor-rooter technician left. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I call again, I'm told the tech or plumber will call me right back. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. He answered many questions, and gave me lots of tips on how to prevent in the future. We also offer financing options. Johnson's sewer and drain cont. We definitely clear it the next day. The neighbor choose to get someone else. EcoPlumbers charges us much less. I bought a new sink and had Roto Rooter install it on 11/13/22. The representative NEVER disclosed the 1.6% fee to go purchase the parts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called Roto Rooter and they had someone come out to assess the damage. Be the first one to find this review helpful. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Better Business Bureau:
Couldn't clear going through dirt. Should have gone straight to replace. This company needs to stop this practice immediately. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Roter Rooter came to service an overflowing toilet on Dec. 31st. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Submit a complaint and get your issue resolved. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. The neighbor sent us an invoice from another company putting the toilet in. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. How do I know I can trust these reviews about Roto-Rooter?
In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Happened to me too. Was told someone would call me when they were on the way. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Quite the organized company. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I was having a problem with sewer line back ups at the above property. BBB Business Profiles are subject to change at any time. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! 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