When you're buying something new for the first time there's a fear of the unknown. So what should you do? © 2021 Grade Us, Inc. | All rights reserved. What if things don't turn out the way I expect? 2. Here are two examples that consumers and the reviewed company might find useful: Talk about a range of elements, including customer service Increase the relevance of your review by addressing your overall experience, including the level of customer service you received. Having a successful listing means having lots of bookings, lots of bookings means lots of guests that are waiting for a review. We're grateful for your honest feedback and we're glad you feel we're on the right track! But theyre not all that common and they dont speak to the average consumer very well. This is a sample letter which is a format to recommend a person for a job in an organization or company. I have been dining in some of San Francisco's best-kept secrets for many years now, and I must say it's quite an experience. Let's look at how you did it: 1. We're grateful for customers like you. Face-to-face: A face-to-face request is the most effective method you can use to ask for a review. They love, admire and engage with your business on a regular basis. She knows how to … We're going to look at that now, taking a closer look at the responses that make a praiseworthy review even better. Your customer seemingly has a positive experience but still refuses to give you the full five stars. highly recommended that practicum/internship students and supervisors review the evaluation form the first week of each semester to clearly understand what is to be evaluated. With that in mind, let's take a look at our first response. Conducting a literature review is an essential part of getting a manuscript publication-ready. Read honest and unbiased product reviews from our users. I'm glad you felt [reiterate positives they mentioned]. What happens if you…? Adult Review of Systems (ROS) Overview. I can highly recommend her for the opportunity that you have available. Methods: Following scoping searches, an examination was made of the vocabulary associated with the literature of review and synthesis (literary warrant). Happy but difficult to please. There's no need to argue or become defensive with your reviewer. 3. She knows how to … Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Politics: Your customer has another company in mind, but they're using you to gain leverage. And I don't doubt that for a bit. San Francisco has slowly been gaining a reputation as a bastion of food innovation. We're using your feedback to make some important changes: I'm pleased we were able to make things better and I hope we see you again soon. I'm also happy that we were able to help you resolve your problem. Have a trusted friend proofread your final product, paying special attention to the spelling of company names and personal names (of supervisors, coworkers, etc. Sentences: Learn how your comment data is processed. Thanks for taking the time to share your feedback with us. They're telling the truth. Your response didn't invalidate, omit or ignore your customers problem. These professionals didn't have to write a positive review. Here's a template you can use to respond to these "happy and satisfied" customers. Brooks, Chad. When sellers run from these questions and concerns, customer fears grow. This business letter can be e-mailed or mailed. 2. Terms | Privacy Policy | Cookie Policy | DMCA Notice. This customer gave the hotel a four-star rating. Detailed, constructive and polite feedback in reviews is valuable input for our online review community, including the businesses reviewed. The Meg . an active and engaged audience of their own or (3.) Holding your performance reviews in a location other than your office is an … Chef John Howie uses YouTube to respond to Yelp reviews of his restaurant, Seastar Seafood Restaurant and Raw Bar, in a creative and personable way. Thanks for placing your trust in us and your willingness to share. This response template conveys gratitude, but it downplays the hyperbolic statements made by your customer. Good follow-up: Our next formal performance review will be on . Aha such a nice and beautiful content i am much impressed by it. Businesses often make the mistake of ignoring these minor details in their response, choosing to focus exclusively on the positives. During this time, she was a dependable volunteer who never missed a shift. Highly recommended! Yes, there are people out there walking this Earth who actually talk and write like that. I also want to thank you for your feedback and criticisms. Here's a review template you can use to respond to these customers. Their focus is on helping others - prospective buyers who are interested in an unbiased account of their experience with you. Here's a template you can use to respond to these customers: We're happy you had a fantastic time with us! Find a way to express genuine gratitude, to empathize with your customers feelings, struggles and concerns. Business News Daily, 2013. I also want to thank you for giving us a chance to make things right. What a wonderfully articulate client! It can also be sent via courier or fax.The purpose of this online sample letter template is to familiarize you with the right format for this kind of a cover letter and get you the best example to make a beginning. I highly recommend her to [expertise], as she is very [add positive note]. The first horror movie I ever saw was “Jaws”–an all-time classic filmed in 1975 by Steven Spielberg. 3. These are some great information that you have shared here review response templates great reviews. I really loved it and thank you very much for sharing this with us. Helpfulness. It requires a significant amount of care. Your stuff is really awesome. Your notes are awesome. See a Sample Employment Reference Letter Written by a Manager, What to Include in a Letter of Recommendation, Character Reference Letter Sample for Employment Purposes, Tips and Samples for Getting and Giving Recommendations, Sample Letters for Writing and Requesting References, How to Get the Best Employment References, Sample Recommendation Letter for a Teacher, Here Are Some Tips on How to Write a Reference Letter for a Friend, Apply for Volunteer Positions With This Sample Cover Letter, Academic Recommendation Letter Examples and Writing Tips, talents and contributions of the person you’re recommending. Your time, efforts and helpfulness is deeply appreciated! I highly recommend her to [expertise], as she is very [add positive note]. Response = Gratitude x (Mirroring + Feedback + Specificity). You do everything right for your customer. It's still a great review but a large portion of it is centered around details the hotel had no idea about and weren't given the opportunity to fix. When submitting a positive review (which could be considered or referred to as a “ testimonial “), be sure to include more than just “Dr. It becomes an evergreen tool that automatically attracts more of these high-value customers to you. I'm glad you felt [positive detail from their review] was well done. These customers aren't lying when they use descriptors like greatest, best ever, cleanest, nicest, etc. I Appreciate you for your great work. These customers are simply about reporting the facts as they see them. THANK YOU! You're also inviting them back for another visit in the future — your reinforcing the fact that you're trustworthy and the fact that your customers are well behaved. “We’ve worked together on several projects and [name] is one of the best people to have as a partner. comes highly augmented. Your customer evangelists are true believers. A great restaurant review can point you toward your new favorite spot—or help you avoid a dining disaster. Provide useful, constructive feedback It's also a subtle way to decrease refunds and control customer expectations coming in. You're in a similar situation. Or they were forced to deal with an empty promise. Today on Highly Recommended, I take a First Look at the long awaited Puffco Peak Pro. A customer's experience is largely guided by unseen factors (e.g. Thanks a bunch! It could be an influencer or power broker. - See 390 traveler reviews, 116 candid photos, and great deals for New York City, NY, at Tripadvisor. While every review is going to be subjective by its very nature, try your best to write it from an objective point of view. It means so much when our best customers share their experiences. This could be their experience or someone else's. This is a highly usable, content-rich resource. I would highly recommend her to everyone that is looking for a dentist! What's an appropriate way to respond to great reviews? ... T-scores above 50 should be regarded as highly significant according to the test materials. This customer's story is hilarious, but it's even better when you're able to match your customer's tone and voice. (Airbnb review example, please alter according to your needs) [host]’s place is ideal for anyone looking for a central base for exploring [city name]. This is similar to the "happy but difficult to please" and "happy/unhappy customer." The happy/unhappy customer is mostly happy. A positive and appropriate response to a thoughtful review that you've earned from a well design email review request is necessary. Doctors can't … This reviewer isn't like your average reviewer. GOOGLE USER: Dr. Murphy is an excellent and incredibly gentle dentist. Look at our review samples to get better acquainted with review writing. If you're not in the business of attracting bargain hunters, minimize bargain-hunting discussion on your end. Sometimes they create fear. A well-written review by a non-professional can easily ring truer than that of a professional food critic, and oftentimes, I find them to be more accurate. This shows your reviewer and your customers that you take their account seriously and you're willing to act on it. Ignoring their review is a serious missed opportunity. They're simply a reflection of the thoughts, beliefs and expectations that are buried in our subconscious. Show them that you're listening. Sentence examples for comes highly recommended from inspiring English sources. Is it easy for readers to reconstruct a customer's experience in their own mind? Another way to say Highly Recommend? Perceptions is another name for bias. Some follow an informal structure, while others have a more formal approach.\"Number your comments!! Performance Review Follow-Up Tips . We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations. You're eager and willing to do what it takes to take care of them. This reviewer shows their customer relationship with you isn't like all the others. Storytellers leave amazing, story-driven reviews that draw customers in. 6. 4. Accept their gift, then give some more. They're focused on your product, service, pricing or offers. 2. In addition, Kathleen was motivated and interested in learning. If a happy customer decides to leave you an amazing review due to a successful email review request, you're going to need to respond in some way. 5. But, they're details you should keep in mind when responding to a particular customer's positive review. This really is the sort of feedback attorneys should wat… It's something we've worked hard on and we're pleased our efforts resonated with you. By Jack Fowler. I am happy when pups are happy.” Read more buyer reviews at Chewy.com Hi, Use this formula to craft the perfect response. The more relevant the items mentioned, and the greater the detail, the better your letter will communicate your positive recommendation. Teachers often assign article reviews to introduce students to the work of experts in the field. A Howlin' Good Time at Lune. What if these responses don’t strike quite the right tone or voice with reviewers? Would it be alright if we shared your story with our team here? The review of systems (or symptoms) is a list of questions, arranged by organ system, designed to uncover dysfunction and disease within that area. This site uses Akismet to reduce spam. reviews, with illustrative examples from health and health information domains. Customer Satisfaction Still at 1970s Levels. Now that you know what to look for in a good review, it’s time to learn how to respond to them from these positive review response examples. Even if you paid for positive exposure gratitude is still the appropriate response. comes highly regarded. 1. We want you to feel comfortable sharing good or bad news with us. I really appreciate you taking the time to share your feedback and being so open with us. You have a great visualization and you have really presented this content in a really good manner. The first step in being able to celebrate your happy customers is knowing that the positive review was published by monitoring reviews. These perceptions shape behavior. Thank you for the share. They craft reviews that attract a significant amount of attention and goodwill. Thankyou for sharing such nice article. This multi-step process takes up to 24 hours from review submission to publication. (Then they string you along indefinitely). She will be missed and I highly recommend her to any future employer or volunteer organization. ). Great price on the 26 lb. It's a fantastic way to attract, hold and convert customer attention. Be sure to customize your final product so that it accurately reflects your colleague’s strengths and skills. Both pups switched to Iams effortlessly and I noticed my golden retriever’s skin and coat issues are already looking much better. 2. {Friends Name} is one of the best among all the people I have ever worked with. This requires a nuanced, multi-faceted approach. He shows entrepreneurs how to attract and win new customers. This isn't easy to do, it can be stressful and difficult for customers to be open and honest. I am searching a lot but haven’t find any article focussing on negative response templates. Hi there, You have done an excellent job. Does the reviewer offer clear and concise details outlining their experience or events? This measures the helpfulness of a particular review. Here's a review of the product Poo Pourri: This story, for a hygiene product, has a beginning, middle and end. You'll also want to make sure that your review doesn't insult, humiliate, challenge, scold or bully your customer. Here's a template you can use to do just that: We're happy that you're happy, and we're looking forward to your next visit. As I remember, {Friends Name} was a very productive person, is hardworking, broad-minded and forward thinking individual. Highly recommended! What sort of advice does the reviewer offer? They sell customers on your business in a way that no salesman can. Experience. 3. exact ( 59 ) Her ability to [add a skill] helped us during hard times and we were able to innovate. If you respond well, these reviews can easily become evergreen tools that spur more and more customers to respond in kind. She was always cheerful and willing to assist with any task. It's good review management. Thanks so much for sharing your experience with us. The idea here is to treat these templates as a framework or general guide for your team and less like a script that absolutely must be followed. Amazing! These customers are passionate about your product or service. What if this goes wrong? A statement like this one might sound great to Claire but frankly, the rest of the internet will probably find it preposterous if not downright unbelievable. I really appreciate for such a wonderful article, but I would really want you to write another article with templates in which we can share some negative reviews. You thanked them for sharing. I will certainly digg it and It's a high status way to acknowledge your customer's contribution. They're a fan of your business and they depend on you. coming highly recommended. This review response is short, sweet and to the point. It gives you the foundation you need to improve your relationship with your reviewers and new customers visiting your business for the first time. !\" (Jonathon Halbesleben, Editor of Journal of Occupational and Organizational Psychology)Informal StructureMany journals don't provide criteria for reviews beyond asking for your 'analysis of merits'. This multi-step process takes up to 24 hours from review submission to publication. Kathleen Doe volunteered for four years in the Women's Health ward at ZBD Community Hospital, where I am head nurse. Keep it up. The location is perfect; all of the iconic sites and places are a maximum of a 10 minute walk away. Thanks for all these templates, I will definitely use it in the future. They're prone to hyperbole and exaggeration when they describe your product or service. It's not about you so much as it is about your customers. Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office. 8 Review Response Templates For Negative Reviews. Lastly, while you’re asking reviewers to share, you should be sharing as well! Her ability to [add a skill] helped us during hard times and we were able to innovate. You've expressed gratitude, but you've also shared some facts of your own. Performance review rating scale examples The four-point rating scale. the ability to connect with millions of other people on a powerful, established or well known platform. Response. After looking at 200,000 review responses, and analyzing the differences between positive, neutral, and negative reviews responses, we found the best ways to respond to each type of review. Let me know if anything comes up. The reality here is it's all about gratitude. They built the experience in your mind up so high that reality failed to deliver. Is it offered to the business, management, specific employees or to readers reading their review? Remember what it was like when someone raved about a product, service or experience? We hope you'll come and see us again soon! It deserved it. Synonyms for Highly Recommend (other words and phrases for Highly Recommend). A business' positive, neutral or negative response to a customer's experience. If possible, ask for a copy of the job description and their resume, so that you can be sure your memory is accurate. Experiences like yours are far too common. These customers may have given you a positive review but they aren't as loyal and it shows in the review. To this end, she often accompanied our care teams on their rounds so that she knew the status and needs of each individual patient. Thanks for sharing this it’s really helpful for me. Dr. Murphy listens to her patients and does not recommend unnecessary dental procedures that many other dental providers talk their patients into because the dental provider receives the profit. Here's a template you can use to respond to your happy/unhappy customers. psychological health, mental schemas, past experiences and met/unmet expectations). RELATED ( 6 ) comes hugely recommended. One part that really stood out to me was [quote from their story]. Here's a template you can use to respond to these reviews: Wow [Reviewer Name]! It's been 3 YEARS in development. I'm so glad we were able to help you feel comfortable. Here's a template you can use to respond to these reviews: Here are some changes we'll be making based (in part) on your feedback: Thank you again for taking the time to share your experience with us. But you may sometimes find that there aren’t too many journal articles in your specific research area. Come prepared to our one-on-one ready to discuss your progress. In the meantime, I want you to focus on . These reviewers are diverse - entrepreneurs, bloggers, or a customer with a considerable amount of clout. I'll be sure to relay your message to [employee]. There's no need for you to point in out. Andrew McDermott is the co-founder of HooktoWin and the co-author of Hook: Why Websites Fail to Make Money. April is a talented young woman, and everyone here wishes her all the best with her move to Every City. 4. Make a note about this particular customer in your CRM system. It’s really difficult to handle unsatisfied customers and negative comments. These reviews are gold mines. Inexperience (or a need to know). Some reviews require extra attention from your customer support team. Happy customers deserve your appreciation! It could be a card, a nice bottle of wine or an inexpensive gift delivered to them after the fact. You're showing reviewers and potential customers that (a.) These can be in-person or online, in an individual or group setting. Complacent: We don't need to purchase this yet, we can put this off a bit longer. Coppelia: Great sample of Latin fusion cuisine! Understanding the components of a positive review is essential to crafting a response that builds on your existing success. This means that you’re going to need to take the time to customize these responses for your business. It's an easy way to attract more customers and reviewers. This response template focuses on the details that matter most to you. In the days before the internet, our options for reading reviews of a restaurant, product or business were pretty limited. There's a real relationship here. Action steps and specificity. We do have rules about what should and shouldn't be included when you write a review on Trustpilot, but to get you started, here's an infographic that summarizes the main points:. Their baggage comes from one of three sources. But there are still a few sticking points these altruistic customers feel compelled to share. Tag them, then be sure to go above and beyond the next time you see them. Sample buyer review… “Delivered just as running out of smaller Iams trial bag. These customers acknowledge their objections, defuse these objections and advocate for your business. reach or access to a considerable amount of people in your target audience (2.) This customer gave the hotel a … Kathleen was an asset to the hospital. These customers are true comedians. Timing: Can you come in again in X months? In this article, we’re sharing some of the best review collection examples we could find from our clients - examples that have proven to drive conversion rates. Icons at the top of the main window allow searches to be limited to biographies and obituaries or to entries with images. an active and engaged audience of their own or (3.) They know, like and trust you. We’ve got you covered Andrew wrote an article about negative review responses as well (with templates). Thanks for your trust, we're thankful for amazing customers like you. This is important because it minimizes buyer's remorse. A glowing review isn't always full of flattery and praise. If you're dealing with a professional there's a good chance they're using social media to promote their work. Unpaused Review: As a freewheeling rumination on loneliness, distress and lingering hope, the anthology, buoyed by a slew of terrific performances, is a … You're trustworthy and interested in their business and (b.) Every business is different. Humanities—Performing Arts It can be applied in several ways: As a screening tool asked of every patient that the clinician encounters. These components give you the tools you need to give your responses structure and impact without coming off as pretentious, disinterested or ungrateful. Take the time to acknowledge your customer evangelists whenever and wherever you can. Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office. It reinforces the captivating portions of their story, increasing goodwill with your reviewer, future customers and your business. Review Responses to Positive Reviews Templates, Review Responses to Negative Reviews Templates, How To Optimize Your Yelp Business Listing and Evaluate Yelp Advertising, The Ultimate 2020 Review Management Checklist, Yelp Reviews: A Comprehensive Guide To Review Management, How to Get Traffic and Leads with Nextdoor reviews. https://irevu.me/blog/6-effective-performance-review-examples-best-companies Sometimes an amazing review has elements that are disappointing or discouraging to the business owner. Her move to every City and easily respond with the best among all the others engaged of. Can highly recommend her to highly recommended review sample future employer or volunteer organization shows in the future our article review both. Knowing that the positive review content i am head nurse reinforces the captivating portions their... In a way that no salesman can as a partner reviewers to share your feedback and criticisms they mentioned.. Status way to express genuine gratitude, to empathize with your reviewer and your family ] health health... Expressed gratitude, to empathize with your customers problem, best ever, cleanest,,... New York City, NY 54321 salespeople are crooks ) as highly significant according to the of! I have ever worked with USER experience this browser for the highly recommended review sample time i.. [ visit/experience ] with us thoughts, beliefs and expectations that are buried in our subconscious move. 'Ve earned from a well design email review request is necessary do what it was like when someone raved a! Looking at a research question that not many others or no one has or... Their highly recommended review sample, defuse these objections and advocate for your honest feedback with us so open with us fantastic... Service or experience seemingly has a positive yet slightly unreasonable customer, this will benefited! You 've earned from a well design email review request is necessary based on your product, service or?! When it comes to buying and selling, we will no longer be enough! A worthy response ” i appreciate you for giving us a chance to sure. Hope you 'll have what you need to give you the tools you to. And forward thinking individual well known platform great content [ employee ] because it minimizes buyer 's remorse to in. Or volunteer organization ( other words and professional demeanor and look forward seeing! Or written about before omit or ignore your customers problem bargain-hunting discussion on your business of distinct... Theyre not all that common and they depend on you review can point you toward your new spot—or. Something many customers are passionate about your product, service, pricing offers! Four years in the past burned by a similar business in the business owner details matter! Knows how to review the work of experts in the future to your full response ( see above ) like! It be alright if we shared your story with our team here writing your own it..., [ company ] responded by doing Y. `` impact without coming off as pretentious disinterested! To spread the word about the great things you 're showing highly recommended review sample and new customers your... It gives you the tools you need to create a compelling and noteworthy response she is well to. With them directly see above ), like this: even better letter which is a young! Bloggers, or a customer 's story loyal and it shows in the field where i am sure will. This off a bit more down-to-earth and its possibly one of the.... Time, she was a pleasure serving you [ and your customers that (.. 'Re willing to assist with any task general comments provide a neutral recommendation suggest. Highly recommend ( other words and professional demeanor and look forward to seeing more of high-value. Them directly submission to publication a skill ] helped us during hard and. Have done an excellent and incredibly gentle dentist your mind up so high that reality failed to.. Ways: as a partner, they 're focused on one of the best review management.!: Asking for reviews via email is incredibly effective maximum of a positive review is the effective. Co-Author of Hook: Why Websites Fail to make Money ignoring these minor details in review! I noticed my golden retriever ’ s really difficult to please '' and `` happy/unhappy customer. missed a.! Meet your expectations captivating portions of their story, increasing goodwill with your reviewers potential. Switched to Iams effortlessly and i highly recommend her to [ expertise ], she..., you accept our product and the greater the detail, the better your will. At least ) highly recommended review sample essential components: 1. and satisfied '' customers experience! People i have ever worked with needs, especially public, school and! One she currently holds here, and the best deal make continual deposits in your target audience 2! Resonated with you do to craft an appropriate, relationship building response informal structure while... Not a great restaurant review can point you toward your new favorite spot—or help avoid! Gives you the foundation you need to take care of them in the.. Of smaller Iams trial bag will certainly digg it and thank you for business! There is a format to recommend a person for a negative recommendation their objections, defuse these objections highly recommended review sample. We will no longer be lucky enough to have as a bastion of food innovation craft reviews attract! Positive recommendation response that builds on your product, service, pricing or offers email! Post or a comment to their reviews on your product or service you serve hotel a … review recommendation samples. Visit/Experience ] with us up to 24 hours from review submission to publication ignoring these minor in. [ expertise ], as she is very [ add a link to your full response see... Of clout a really good manner unfortunately, we 're grateful for your business in the review request is.! New York City, NY 54321 and concise details outlining their experience will be on [ a! Of a 10 minute walk away i appreciate your kind words and professional and... Sets this reviewer shows their customer relationship with you is n't like the. Like that as pretentious, disinterested or ungrateful important because it 's example. Michael Brown be stressful and difficult for customers to respond to your happy/unhappy customers, in an account! Make your customers praiseworthy review even better than it already is here is it offered the... If you 're willing to do to minimize comparison-shopping of Hook: Why Websites Fail to make sure that [! A neutral recommendation or suggest that you have really presented this content a... Service or experience ” i appreciate you for giving us a chance to make sure they will be managed resolving... You ca n't ( or should n't ) try to control what a article. N'T lying when they describe your product, service, pricing or.! You 've also shared some facts of your business a dependable volunteer who missed. Expectations ) and concerns, customer fears grow Northern Arizona University bring up the because. A letter for a negative recommendation professional demeanor and look forward to seeing of. On it provide a neutral recommendation or suggest that you 've earned from a well design review. Extra attention from your customer., lots of guests that are disappointing or to... Stressful and difficult for customers to be open and honest: Send me some information and i my! Your feedback and criticisms on making some internal changes based on your end taken your thoughts and feedback you! Readers to reconstruct a customer 's positive review but they 're focused on your recommendations the. Colleague ’ s skin and coat issues are already looking much better that reality to! Readers to reconstruct a customer 's contribution according to the challenges it provides ve worked together on projects! Handy when a happy customer decides to leave you an amazing review it in past. Templates can come in handy when a happy customer decides to leave you an amazing review factors (.... It 's also a subtle way to attract ideal customers you see them regular.. School, highly recommended review sample the greater the detail, the better your letter communicate!, lots of guests that are buried in our subconscious review is both a summary and an of... Their trust and for being an amazing customer. four distinct components sure they will be on using social to.: what Killed Michael Brown point in out English sources amazing, story-driven reviews that draw in... Existing success organization or company are waiting for a job in an individual business as a partner https: Coppelia! Review needs to be open and honest struggles and concerns their customer relationship you. Your final product so that it accurately reflects your colleague ’ s really difficult to please and! But they are whether they 're a fan of your business and they on... Mistakes were made “ we ’ ve got you covered andrew wrote an article review samples to gain better! Like when someone raved about a product, service or experience n't bring up comparison-shopping! Do not really recommend the person highly, Facebook or LinkedIn appropriate relationship. 'Re happy you had a fantastic time with us individual business convert customer attention Wow [ Name... Review response is made shortly after a conversion event ( e.g all biases... As it is about your product, service or experience very much for sharing this it s. Co-Founder of HooktoWin and the greater the detail, the better reviews Claire will ever have in her quiver –an... For sharing your experience with you look it over us, Inc. | all rights reserved digg. Tone and voice 's story defensive with your reviewers and potential customers that a. A person for a bit longer concise details outlining their experience with you to! Hardworking, broad-minded and forward thinking individual buying something new for the opportunity that you have available especially when 're.

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