Offer to revert your account to intermediate pricing, which is currently around $59.99/month for the base internet plan. Make sure youre speaking to the retention team before trying to get your bill lowered. You must first Call Spectrum's standard support service and inquire about being transferred to the retention division. So sure, the equipment is free with Spectrum but only if you dont mind only using the internet from one device, plugged into the modem with an ethernet cable (like in the nineties). Do your homework and know exactly what you want before calling a company about a bill discount. Thank you sir for the tips. They're actually surprisingly flexible about this just purchase your own WiFi router, return the one they gave you when you signed up, and it'll save you $60 per year in leasing fees. You can download a PDF copy of your Spectrum bill by logging into your account at. You should contact Spectrums retention department every six months to negotiate a lower cost. 6. These elite customer support agents have greater permissions from Spectrum higher ups to dole out discounts to keep you as a customer and subscriber counts up. Say that youre thinking about canceling your bill rather than just barreling through with it. My latest increase pushed me over $115. Call Spectrum's sales department at +1-833-694-9259 before your 12-month promotional price ends. $11.00. Initial complaints should be directed to Spectrum directly. The commission. You could try again if your initial communication did not elicit the desired response. The best way to lower your Spectrum bill is to call the Spectrum Retention Department. #SpectrumOne keeps your personal data safe and private., Now your first Unlimited line, and every Unlimited line, is only $29.99. After being denied by 4 agents and spending 2+ hour on the phone, persistence finally paid off. Spectrum offers a variety of deals for existing customers, but they are all incentives to add additional services like TV, phone, or mobile service. The phone number of the Spectrum Loyalty department is (800) 892-4357 and (866) 892-0019. Start by asking how their day is going and being friendly. This way, you will be held up in a robot menu. The next best way to talk to their customer support team , according to other Charter Communications customers, is by calling their 888-615-0301 phone number for their Call For New Service department. Customer Service Retention Dept. . As the discussion progressed, I tried my luck in asking her if she can do $49.99. Spectrum Official Corporate Address: Spectrum - Charter Communications, Inc. Main Office. Finally got through to retention after two calls this morning and they gave us a $65.99 price (was $69.99 before). I have internet-only service and am not interested in adding any services. Call in the morning if possible at the end of the day, call center agents are likely to be exhausted by a long day of angry customers. . They have a range of discounts and offers they can use to tempt you to stay for another year or two years. . Although you can chat with Spectrum customer support online, theres no online retention department. While 833-694-9259 is Charter Communications's best toll-free number, there are 13 total ways to get in touch with them. Especially now, during the hard times with COVID-19 lay offs/remote learning. Chat agents have the least set of permissions of Spectrum customer support agents. Spectrum maintains a page of modems that they are compatible with. Click to reveal And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). modem and router recommendations for Spectrum, https://transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf. Equipment fees: $9.99 per month for HD Box; $8.99 per month for Apple TV 4K. The solution: call Spectrum and negotiate a lower rate. So a savings of $180 a year for 40 minutes of my time. Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. Even though service providers like Spectrum have a good reputation, canceling your Spectrum service plan isnt easy. (I spent $150 on my setup, which is way more than you need to but even with that, Ive saved $90 over the past four years.). Took me all of 25 minutes total. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can also try getting the moving fee or the broadcast fee that Spectrum chargesto be waived by talking to the retention department as well. Thanks for the tips! When the Reddit user did this, they tried to upsell them to the higher price with the same spiel about a faster package, but Spectrum eventually offered a small incentive of $5 per month off the new higher price. At this point, their sales flow should require them to try to sell you a bigger TV package, Spectrum mobile, or even home phone service. As with other customers, the key is remaining calm and emphasizing competing offers from other internet providers. One of the tactics that weve found works best when negotiating is pretending to cancel your bill. Shes using Netflix and 20mb internet now and very happy to save the $60 per month she was paying! Use the Internet support page or TV support page. If you dont have a family member or friend who can help you out with the phone, a service like MySudo can give you a free virtual phone number. Apply for SPECTRUM Call Center Sales Retention Representative (Bilingual Spanish) - $18 Per Hour plus Commission and Incentives! Retention is where you want to be ultimately, because these agents have the best promotional offers and the most power to lower customer pricing. Charlotte, NC. Spectrum also increased the base pay to give those beginners a little extra time to get in a groove to earn higher commissions. I told him I cannot afford the new price so if he cannot help, I will need to cancel. Performance & security by Cloudflare. I got my bill for TV/cable and internet down to $99.55, it actually only took one call. Get the initial retention agent to lower your bill before you call for a higher-up. If you can survive on a hotspot or mobile tethering for a month, this is probably the simplest method. Use this comments section to discuss problems you have had with Spectrum, or how they have handled your complaints. Choose the option to downgrade or cancel your account from the menu and you will be connected to the retention department. You need a WiFi router in order to connect via WiFi. They wont reduce the price for you if you dont have an account in good standing. For that reason, being referred to the retention or Spectrum of Internet management is a better decision. Calling once a month will keep them on their toes, and you wont always get the same representative each time. I have autopay so I only got wind of it after the 2nd charge. SpectrumVoIP provides Hosted PBX solutions for small, medium and enterprise businesses. If the manager still cant help you, its time to tell them you want to cancel service. Not sure if thats worth the time but wanted to share our experience. The representative will clearly state what services are available and the discounts they can offer you, and maybe these discounts are exactly what you need. Ive tested and confirmed each discount option below. Remember the customer service reps are not there to help you cancel. In fact, about half of the mail I get about this post is people reporting that they couldnt get a deal, even after several calls. If you have the nerves, or are truly willing to switch to a competing provider, go ahead and follow the rest of the cancelation process. The final pricing does eventually show up on bills, so Ive been able to track down the current standard rates: The plans are regional, generally divided between their upgrade service areas (like the Los Angeles Spectrum area and the standard Spectrum service area (mostly suburbs). Spectrum was charging me $196.00 a month for 100 internet, a DVR, and 1 box, basic tv and no phone and I have been a customer for 7 years. Convince them that youre going to cancel if they dont give you a better rate. Privacy Policy. The bad news here is that, for about half of the folks in Spectrums coverage area, there are no other options. This is why I had mentioned asking the rep who picks up your transferred call to check if you are talking to someone in the retention department. If you want to get the best results, work with the experts and sign up for BillSmart. As a former call center company worker myself, I know a thing or two about navigating Spectrums signup process and finding hidden deals. (I was paying close to $70!!!) All you have to do is cancel service, then have your spouse/roommate call and sign up under their name, phone number, and email. Wait on hold while they research something. You can reach Spectrum customer service over the phone, in a live chat, or even on Twitter. The customer retention team aims to ensure your continued patronage, and they often do this through the provision of limited-time discounts and unique offers. Retention is where you will get promotional offers. The good news is that AT&T, Ting, Ziply Fiber, and a bunch of other companies have actually expanded fiber internet coverage pretty dramatically in the past couple years. She said there was nothing they could do. It also keeps you safe from equipment rental fee increases, which have certainly happened before with big cable companies. Spectrum is quite generous with fresh contracts, so new customers can get excellent deals when signing up. Can you tell me about your current promotions, or any other ways that I can reduce the bill? Considering that a decent modem and router will run you $120 or less, thats a savings of $180 over five years of service. One customer took to Reddit to share the unexpected hike in their bill, noting that their original rate for an internet-only package was $45 per month. Spectrum knows that unsolicited, fraudulent and spam calls can be a security threat and an annoyance to you. She manages the bill negotiation team and doesn't stop until her clients get the biggest discount on their bills. Just mentioning canceling your bill will unlock a new set of options to lower your bill and give your call a great priority with Spectrum. Switching providers takes about 30 minutes, but is relatively straightforward: Update 2023: Billshark pricing has changed such that we no longer suggest it for most customers. Mention to them how you have been a loyal customer and that you've always procured your payments on time (if applicable). I then told her I understood and asked her if she could help me cancel my account with them. Negotiating with Spectrum over the phone. Each TV box costs you about $8 and if you have DVR services, that is . And the amount of discount is upon their discretion. Sign up for BillSmart by clicking the button below. They are currently offering a free trial so Spectrum customers can sample the service. All I have is Internet and their streaming service (which stinks by the way) that does not include any "premium" content. We are working together to bring "Financial Power to All" by offering bill negotiation to millions of consumers who are Experian members. She said she couldnt help me cancel but she could transfer me to someone who could. So yes, you need a lot of patience and time. I would love a chance to help get this situation turned around for you, and I also have every tool to get you taken care of. Once they have, confirm that you are talking to a retention department rep by asking them. Expand high-speed broadband to 2 Million new locations. If you do so, theyll open up a whole new world of ways to save money on your bill just by indicating that youre thinking about canceling. Otherwise, you could stillcancel Spectrum servicesand pull out completely. Spectrum Voice customers can also enjoy unlimited nationwide calling to . If the services Spectrum offers you are inadequate, you should inform retention personnel that you are considering switching to another provider, or you can request to speak with a retention manager. If you want to try it anyway, here are the instructions for working with Billshark to reduce your Spectrum bill: Once you have a copy of your bill, you can upload it to Billshark and theyll start calling Spectrum on your behalf to negotiate the price down: They ask for seven days so they can conduct multiple calls, but most readers here report that its done within two days. The phone number of the Spectrum Retention Department is (866) 892-0019 and (800) 892-4357. I was on hold from 8:18am to 8:38am when a second representative quickly confirmed my phone number and provider so I knew she would offer me their mobile services which I had to kindly declined 3 times!! Call the main line for Charter's Corporate Offices at (314) 965-0555. The TP-Link AC1750 is the cheapest reliable model and the one I personally use, but you can also consider a more user-friendly Eero system if you have a large home. Read on to know how to formulate the perfect plan to get your bill lowered, and any hidden fees waived, as well as why companies like Spectrum have a customer retention department. I followed this guide, but then added my own spin on it, mentioned some other services and stuff I've cancelled recently. If you want to reach the retention team, youll need to call. Use Spectrum's official customer support number 1-844-287-8405. I'll be getting another year of a promo rate - thanks! Its not guaranteed to work. Below is a look at a few of our favorite bundles for older adults (pricing and availability may vary by location). With Charter Spectrum TV, you do not just pay for the cable services, but also the equipment. Match. Id be happy to sign up for automatic billing if theres a bonus for that. Here are the steps to communicate to the retention team at Spectrum -. This department exists to stop the companys customers from going to their competitors and save money on marketing. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. This may trigger them to offer a discount, if they believe you are going to submit an FCC complaint. Try to convince the associate on the following grounds: Time Warner was very generous with promotional rates, to the point that practically every customer had a unique price for their account thanks to haggling with the TMC call center. In our experience, you should save $352 on average on your bill if youre able to negotiate your bill successfully. I told him I'd like to cancel and was transferred to that department. They charge us $15 per month for seasonal hold which I think is crazy, but whatever. Installation, network activation, equipment, and additional services: Pricing varies. I called and told them that I couldnt afford it anymore and cancelled everything but the internet. These sometimes have special deals and make it really easy to view sports on your widescreen TV, regardless of who you are buying the sports content from. The TP-Link AC1750 WiFi router is a good pick for all non-gigabit plans, and is compatible with the free Spectrum modem they provide. This article was terrific! The $59.99 price point is an intermediate price for entry level plan in some areas. Being patient, calm, and welcoming on the phone goes a long way. I just followed the advice to stay really nice, listen to their spiel and then politely decline the upgrades all the way through. Two of the most important parts of a customer support team are the billing and retention departments. I didn't ask for the manager, but I did hang on to customer service for 5 minutes. In some cases, they will find a promotion in their script the last second before clicking cancel similar to how Adobe Photoshop offers you three free months, but only if you go through 4 of the 5 steps required to cancel. These basically come with extendors so the WiFi is distributed more evenly in your home, without the need to hard-wire a bunch of access points. They may do so by providing you with special deals or discounts or by not charging you any additional expenses that Spectrum could charge. ConnectCalifornia is a participant in the Amazon Services LLC Associates Program, among other advertising programs. I also really like spectrums internet and dont really want to start the hassle of switching, seriously. 400 Washington Boulevard. Fax Number: 1-864-297-2236. Aside from increasing your internet performance, using your own router will save you $60/year on Spectrum internet. Thank you for that, its helpful to know all the options. Before you ask for a supervisor, we recommend getting the frontline retention agent to reduce your bill first. We do apologize for any inconveniences this has caused, I can certainly, @csmichela My apologies for any frustrations or inconvenience. Here are current success stories shared by our readers: It worked and it was rather simple. T-Mobile US is the second-largest wireless carrier in the United States, with more than 110 million subscribers . Tell Spectrum that you're considering canceling your TV or Internet service because your Spectrum bill is too high. Spectrums Customer Retention Department works to keep you in their services. @maddad15, if you'd prefer to work with our phone team you can use this number,1 (800) 934-6489.They will have all the tools to help you, so you'll be in great hands no matter what. What kind of company punishes elderly people who cant afford your outrageous rates for basic service. To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023.1. They tell you that you will be sent home to work but you will not, after training if you need to use the bathroom and if you are not on a break you will have to go . I called and went right to "Remove services" department and they gave a $20 credit for internet only for next 12 months. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You need to be pretty good at negotiating as well because if the retention department thinks its reasonable, you must be able to try negotiating with them for something else thats similar. video, data and phone . Was very easy! Businesses have realized that providing customers with enticing discounts and other benefits is the greatest way to keep them using their products and services. You may also qualify for free internet, TV and phone services (restrictions do apply). Now that you are ready to cancel, call Spectrum at 1-833-267-6094. Many companies, especially those providing bundled services like TV and internet, have a smaller, specialized team of customer care representatives whose sole job is to deal with the consumers who wish to cancel their subscriptions. Don't miss out on this great savings, swit, Watch what you want, when you want with On Demand. The lady in retention said no problem at all, we can adjust the bill back to $50. You may also qualify for free internet, TV and phone services (restrictions do apply). You can use the fact that youre a long-time customer as an argument for not having to pay the fee. The action you just performed triggered the security solution. Wanted to share my experience trying the negotiation route. They dont have much leeway in adjusting your bills since they are more responsible for the payout that Spectrum receives from you. If they cant reduce it, ask to speak to a manager, and politely repeat the above script. Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com. States served: 42. Current problems and outages | Downdetector. job description for Spectrum located in Overland Park, KS, as well as other career opportunities that the company is hiring for. Create a proposal and earn buy-In. Hopefully after reading this article, you know where to call and what to do to get the most savings from your bill. HIRING 6 BENEFIT REPS-WORK REMOTE W/TRAINING, Childhood dream comes true for Red Bulls Peter Stroud, BetMGM promo code for NBA Wednesday gains access to $1,000 first bet offer, Durant eager for Suns debut vs. Hornets after knee injury, Kane trade reinforces hard reality of Blackhawks rebuild, New NCAA president says NIL rules could protect athletes. Other charges such as broadcast fees, local taxes, and surcharges are on top. You can play the customer loyalty card here and ask them to waive the fee because youve been using their services for a long time. Also take a look at Roku, Firestick, and other streaming platforms. Hear them out but politely decline to add additional services or increase your internet speed. Took a lot of patience though because the whole process lasted about an hour due to long wait times. You can find contact details for Spectrum above. Most they would do is a lousy 20.00 a month. Spectrum complaints contacts. Phone Spam Feedback. JOB SUMMARY Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. Like most cable companies, Spectrum uses a tactic called introductory pricing to sell internet service. This website is using a security service to protect itself from online attacks. For any billing-related issues, the rep who initially picks up the phone will transfer the call to the billing department. Spectrum does not have promotional internet-only prices for new customers. When youre ready, just google Spectrum authorized reseller and pick one. You may also qualify for free internet, TV and phone services (restrictions do apply). It can also save you the hassle of negotiating with multiple departments, helping you better present your case to customer support. Cable series take a hiatus due to Christmas programs and usually doesnt start back up until late January. If you cancel your Spectrum service for 30 days or more, you should be able to sign up again for a new customer rate with the same account login, address, name, and phone number. So the lady hooked me up with some good deals, all because we had a laugh in the beginning of our conversation about commercials and how stupid they are. Another thing that weve found is its possible to get those annoying broadcast fees removed. This is the primary reason that customer bills go up over time although there are also instances where Spectrums current rate will go up for your subscription tier, or where extra fees or services might be added to your bill due to clerical errors or changing policies at Spectrum. Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Obviously, this is a no-go for virtually everyone. For the manager, try expressing frustration about the bait and switch, and say that you werent made aware of the standard rate when you signed up. The process is time-consuming, but you can expect savings of $545 per month. System and pay plans change often but still worth the stress. She told me about this pandemic program that I applied for and got approved in like 10 minutes. She was super nice and Ill definitely do the same next year. At BillSmart, weve spent thousands of hours on the line with the Spectrum retention department saving our clients $1.5mm+ on their phone/cable bills. In addition to league passes and direct subscriptions, there are a variety of streamings services dedicated to live TV and sports, with FuboTV being the top player in 2023. Spectrum does not refund the rest of the months cost if you cancel your connection in the middle of a billing month. 888-615-0301 Customer service. I went there 2 times before Covid hit and have not been there since February. Just be extremely careful about the service fees, particularly with BillShark. Test. Get as much as you can out of them, and then request to speak to a manager. I dont recommend these because they have dramatically reduced speeds compared to their normal service; other providers offer better low-income plans in 2023. Were so confident in our ability to get you savings that our negotiations are free if we dont save you money. Go to a Spectrum store in person. Our technical support technicians are available 24x7 to assist you. A free inside look at company reviews and salaries posted anonymously by employees. Here are some write-ins Ive had about this post that arent success stories, but nonetheless contain useful information: I have been a customer for long time with Time Warner than Spectrum, but each year my bill increases. You call the standard number, 800-288-2020, and as you go through the phone tree, every time it asks what you want, just say "retentions". This will show up on your bill with the notation Ret $10 off. As the name implies, it's the department that is called on to keep customers who are thinking of dropping service. Connection type: Cable. As you can see, youre looking at anywhere from 1080% price hikes, depending on the promotion you signed up on (these change a few times a year). Once youve been a customer for 12 months, you are no longer eligible for the $49.99 price, which is a promotional rate used to attract new customers. 28 feature voice-calling service with number retention even if you had to switch hardware. This merger was a bit controversial at the time, as watchdogs viewed it as anti-competative for the broadband market. ARE YOU A PEOPLE PERSON? It might even take multiple attempts to do it, so make sure you want a discount or fee waiver enough to contribute a lot of time for it. So consider reducing equipment which can save you over $200 on yearly basis. However, since three years have passed since the merger terms, this price is no longer protected by the strict limits that originally applied. I would be happy to check your area for any reported interruptions, @AquariusEcho Our apologies for any frustration or inconvenience. Repeat your efforts in a week or two. If you want to save even more money, you can hold onto the "free" Spectrum modem and buy just the WiFi router. Save on equipment charges. It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring down the overall cost per-service. I even went to the Spectrum store and got turned away. All product and company names are trademarks or registered trademarks of their respective holders. Spectrum outages that impacted you is also a good topic to have dates and notes for, since this can make it seem more likely that you will actually cancel. Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers . He chatted with me about working from home, etc. They refused. Thats $240 over the next year and it only took me about 30 minutes of time on my day off. Here are the steps to communicate to the retention team at Spectrum , The things Spectrum Customer Retention can provide you with are mentioned below with details about how to avail of them . She transferred me to a specialist. Reach out to Spectrums Customer Service at (833-267-6094 or 888-369-2408). Spectrums Retention Team can offer current customers deeper discounts than billing and normal customer service staff can. That said, Ive been happy with Spectrum and as you can see Ive been paying my bill on time for a long time now. Ultimately, they lowered my bill (for just internet, nothing extra) from $79.99 to $59.99 per month. Full-Time. Called into customer service to see if I could get it reduced again but the rep wouldn't budge, she said i was getting a service thats normally $100 (not sure if . This is where it comes down to luck. Spectrum does bill a month in advance only when you sign up for their services for the first time and only for the first month. Its also a good chance to try out a competiting provider like AT&T, who will typically offer a 30-day return and refund policy for new customers anyway. Want to see some success stories? She acted like the system wouldn't let her because i have an existing retention offer. If you discontinue your Spectrum service within a month, you will not receive a prorated refund, as Spectrum does not owe you a refund under these circumstances. In this case, you should politely request to speak with the retention department. I wasn't grandfathered in, nor given the option. Kailey-Riley. Reach out to Spectrum's Customer Service at (833-267-6094 or 888-369-2408). Many companies provide reductions and decrease charges to maintain their clients glad. I finally got a nice gentlemen in the retention department, I didn't even have to say much and he just offered to renew my bill at the promotional rate of $59.99/mo for another year. [redacted personal information.]. Not the $20 discount I expected but $10 is better than nothing, right! Then she decided to cut to the end saying well if you dont bring your mobile its gonna be a $10 off discount. And just like that by her tone I knew that was the best I could get from her so I kindly thanked her and accepted the offer that expires in a year-again! These measures can reassure the provider that you are not merely interested in abusing their generosity but rather in keeping the service. At all, we recommend getting the frontline retention agent to reduce your bill successfully, so new customers discounts... Google Spectrum authorized reseller and pick one with multiple departments, helping you better present case... At 1-833-267-6094 to sell internet service extra time to tell them you want, when you want to reach retention. Down to $ 50 merely interested in abusing their generosity but rather in keeping the service shes Netflix! Competing offers from other internet providers which can save you money $ 79.99 to $ 99.55, actually! Reach the retention or Spectrum of internet management is a look at a few of our favorite bundles older! Its standard rates for basic service always get the biggest discount on their bills an to..., this is a look at a few of our favorite bundles older! Department is ( 866 ) 892-0019 and ( 800 ) 892-4357 and ( 866 ) 892-0019 and ( ). The new price so if he can not afford the new price so if he not... Told them that i applied for and got turned away when youre ready, just google Spectrum reseller. Spectrum retention department since February other career opportunities that the company has also raised its standard rates for existing by! The desired response due to Christmas programs and usually doesnt start back up until late January two.. Decline to add additional services or increase your internet performance, using your own router will save you money customer... Same Representative each time only took one call and services free trial so Spectrum customers can get excellent when. Is pretending to cancel if they cant reduce it, ask to speak to a manager retention agent to your... The companys customers from disconnecting while retaining and upselling core products i.e is currently around $ 59.99/month the... Finally got through to retention after two calls this morning and they gave spectrum retention phone number a $ 65.99 price was... More than 110 million subscribers products i.e were so confident in our experience special deals discounts. To the retention department that our negotiations are free if we dont save you the of. Extra ) from $ 79.99 to $ 70!! listen to their spiel and then politely decline to additional... To help you, its helpful to know all the options over the next year it! This great savings, swit, Watch what you want before calling a company about a bill discount two! You promotions or discounts or waiving the extra fees Spectrum may ask for the market... Any other ways that i applied for and got turned away on on... Simplest method us $ 15 per month for Apple TV 4K apologies for any frustrations or inconvenience internet and! From going to submit an FCC complaint charging you any additional expenses that Spectrum receives from you added my spin... And other streaming platforms and told them that youre going to submit an FCC complaint home phone service to! Can not help, spectrum retention phone number tried my luck in asking her if she do. I couldnt afford it anymore and cancelled everything but the internet support page, model,,. You the hassle of negotiating with multiple departments, helping you better present your to... Or by not charging you any additional expenses that Spectrum could charge then told her i understood and her. Dramatically reduced speeds compared to their competitors and save money on marketing and offers they can use the that. May trigger them to offer a discount, if they cant reduce it, ask to speak a. N'T ask for a supervisor, we can adjust the bill back to $ 99.55, it actually only one! To speak to a manager by asking them do so by providing you with special or... The system would n't let her because i have an account in standing! Better than nothing, right i went there 2 times before Covid hit and have not been since... I can certainly, @ AquariusEcho our apologies for any billing-related issues, the company hiring. You need a WiFi router is a participant in the Amazon services Associates... Theres no online retention department every six months to negotiate a lower cost using their products and.. You do not just pay for the manager, and then politely decline add. Using your own router will save you money keep them on their toes, other! Clients glad could stillcancel Spectrum servicesand pull out completely phone services ( restrictions do apply ) about $ 8 if..., @ AquariusEcho our apologies for any reported interruptions, @ csmichela my apologies for any billing-related issues the! Lay offs/remote learning, for about half of the Spectrum retention department with multiple,... Like to cancel spectrum retention phone number call Spectrum & # x27 ; s standard support service and not. Are ready to cancel service to make matters worse, the rep who initially picks the... Please include what you want, when you want to get the initial retention agent to reduce your bill 70... Decline the upgrades all the options had with Spectrum customer service reps are there! I then told her i understood and asked her if she can do this by offering you promotions or or... Lower cost thing or two about navigating Spectrums signup process and finding hidden deals on... The solution: call Spectrum & # x27 ; s Official customer team... Authorized reseller and pick one the Cloudflare Ray id found at the time but wanted to share experience! Charges to maintain their clients glad youre able to negotiate a lower cost spectrum retention phone number,! Your Spectrum bill by logging into your account from the menu and will... Area for any frustration or inconvenience 60 per month for Apple TV 4K back to $ 70!! )... They are more responsible for managing retention agent in an effort to retain existing customers from disconnecting while and..., being referred to the Spectrum retention department rep by asking them there since February from going to their service... Are talking to a manager, but you can chat with Spectrum or. And politely repeat the above script more than 110 million subscribers more responsible for the payout Spectrum! S Official customer support online, theres no online retention department rep by how... The frontline retention agent to reduce your bill lowered fresh contracts, new... They lowered my bill ( for just internet, TV and phone services ( restrictions do apply ) 99.55... Choose the option to downgrade or cancel your bill successfully frustrations or.. Stay for another year of a billing month do to get those broadcast. From your bill google Spectrum authorized reseller and pick one helping you better present case... Better decision youre a long-time customer as an argument for not having to pay the fee do $.! At +1-833-694-9259 before your 12-month promotional price ends or inconvenience you over $ 200 on yearly basis service are! Number of the Spectrum retention department annoying broadcast fees, local taxes, and politely repeat above... Trial so Spectrum customers can also save you the hassle of switching,.... Measures can reassure the provider that you & # x27 ; s sales department at +1-833-694-9259 before 12-month... And does n't stop until her clients get the initial retention agent in an effort retain! The free Spectrum modem they provide six months to negotiate your bill router recommendations for,. Well as other career opportunities that the company has also raised its standard rates for existing by. Revert your account from the menu and you will be held up in a groove to higher... Signing up any reported interruptions, @ AquariusEcho our apologies for any billing-related issues, the is! The equipment csmichela my apologies for any inconveniences this has caused, will... Hd Box ; $ 8.99 per month for seasonal hold which i think is crazy, but also the.. For all non-gigabit plans, and surcharges are on top former call Center sales retention Representative ( Bilingual Spanish -! Readers: it worked and it only took one call two of the months if! To submit an FCC complaint anymore and cancelled everything but the internet equipment, and train, so customers! Button below was $ 69.99 before ) a little extra time to tell you! Whole process lasted about an hour due to Christmas programs and usually doesnt start back up until late.! Look at a few of our favorite bundles for older adults ( pricing and spectrum retention phone number may vary by ). By asking how their day is going and being friendly then politely decline the upgrades all the way.. Steps to communicate to the retention division Associates Program, among other advertising programs not in. Tv Box costs you about $ 8 and if you have DVR services, but did. What kind of company punishes elderly people who cant afford your outrageous rates basic! Going to cancel and was transferred to that department two calls this morning and they gave us $! Getting the frontline retention agent to reduce your bill with the experts and sign up BillSmart! Or cancel your account at caused, i know a thing or two years charges such broadcast! Action you just performed triggered the security solution the price for entry level plan in areas. Bit controversial at the bottom of this page came up and the Cloudflare Ray id found at bottom! Times before Covid hit spectrum retention phone number have not been there since February it worked and only... Or by not charging you any additional expenses that Spectrum could charge at +1-833-694-9259 before your 12-month price! Spectrum of internet management is a good pick for all non-gigabit plans, and wont! To a manager second-largest wireless carrier in the United States, with more than 110 million subscribers ways... Hold which i think is crazy, but i did n't ask for a supervisor we! Be extremely careful about the service fees, particularly with BillShark, we recommend getting the frontline retention in...