We are always here to help! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. You did everything to make her day miserable. It is not you, it is me. Hello Czarina! Weve been dealing with rude people left and right and cannot get this resolved. On my way to MWC in Barcelona. Useful comments include a description of the problem, city and postal code. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. @OptimumHelp You aren't here to help. You don't have to spend hours trying to solve the issue. Realtime status of outages and problems with service providers. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. See if Optimum is down or having service issues today. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Try visiting the following official links: Hello Marc! When severe weather is on the way, whats the best way to stay in the know? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Criterion Digital 2023. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Select your internet provider and enter your account number. @optimum let's break up. I would like to look into this further for you. Twitter: @OptimumHelp We sincerely apologize for any loss of service that you may be experiencing at this time. Plug your equipment back into the power source. Not Working For Me! New updates are being added at the bottom of this story. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Share them here. Switching to @fuboTV this weekend. The most recent Optimum outage reports came from the following cities: You can pay your Optimum bill in person at an Optimum store or payment center. When the front panel on the cable box displays the time, the reboot is finished. I was without internet & phone for 7 days. Source. 2. compensated for losses if your internet goes out? Or return equipment to a live person? All good -- a heads up before service drops would be nice, though, when it is scheduled. Enable your Wi-Fi call setting. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. After a couple of "pandemic" misses. Invalid password, please complete all fields. ^Whitney, Hello! To report any service issues. ^Whitney. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Information about your use of this site is shared with Google. Count to 5, then plug it back in. All rights reserved. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Do you want a receipt for your payment? 866-347-4784. Business. The latest reports from users having issues in Johnstown come from postal codes 80534. See if Optimum is available for your home. Weve been dealing with rude people left and right and cannot get this resolved. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Please feel free to DM the full name and address associated with the account in order to look into this further for you. The most recent Optimum outage reports came from the following cities: An outage is declared when the number of reports exceeds the baseline, represented by the red line. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If this does not help, pleasemessage us. We humbly offer this checklist of things to have ready before you dial. An outage is declared when the number of reports exceeds the baseline, represented by the red line. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Are you currently in need of any assistance? We are always here to help! ^Whitney, Hello Raemond! 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Downdetector only reports an incident when the number of problem reports is . An outage is declared when the number of reports exceeds the baseline, represented by the red line. Those are pretty lousy hours if you work outside of the home and cant call during that period. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. From there, you can view or pay your bill. This raises the question, donthey have any customers under 70. We are always here to help! They only let their customers know about half an hour ago. ^Whitney (Source). I am terribly sorry to hear that you are without service at this time. All good -- a heads up before service drops would be nice, though, when it is scheduled. 2010-2023 CableTV. We can't get your messages right now. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We can handle short outages, but when they last for hours or more, that means trouble. Why not let DoNotPay handle your claim on your behalf? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum charges $13.50/mo. Please don't call "support numbers" posted below most probably it's a scam. Useful comments include a description of the problem, city and postal code. You can rest assured knowing we'll make the best case for you. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. We appreciate your patience and stay safe. For example, select areas may also have the option of a low . @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Add your e-signature to verify that all of the information is truthful and accurate. Tips? You can. CDC: https://emergency.cdc.gov/. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. At the moment, we haven't detected any problems at . Are you experiencing issues or an outage? Criterion Digital 2023. I've tried to make her switch for years but you finally convinced her. Generated from Reports Received from Affected Users Within Last 12 Hours. Internet speed issues - 13 %. @optimum let's break up. Realtime status of outages and problems with service providers. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Once you sign in, go to Support and click Service status/Check your service status here. Troubleshooting tips to help resolve internet, television, or phone issues on your end. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. In the last three months, how would you rate Optimum? To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Are there other ways this internet outage inconvenienced you or lost you money? @optimum is only giving me a $20 credit for the loss of service. To the surprise of many, the outage was not a common . We appreciate your patience as we work to get your service restored. This raises the question, donthey have any customers under 70. Optimum / Cablevision outages reported in the last 24 hours. Pricing, terms, and offers subject to change and discontinuance without notice. 2. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Staying connected during storms is critical. Optimum Fiber 5 Gig. You must have JavaScript enabled to use this form. Click them to call Optimum now (assuming its not after 6:00 p.m.). Is Straight Talk Down Or Is It Just You? 5 days without internet and the issue is still NOT resolved. The density of these reports is depicted by the color scale as shown below. Without power to your home, your Optimum service will not work. This article includes: Ways to check for large-scale outages across Optimum's network. Please try again later. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. I am terribly sorry to hear that you are without service at this time. Invalid password, please complete all fields. AT 9 months ago. We have helped over 300,000 people with their problems. My 70+ year old mother has been a loyal @optimum customer forever. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Are you currently in need of any assistance? Curious what other providers are in your area? Wait 30 seconds If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Source. Problems in the last 24 hours in Vista, California. @optimum today it took my over an hour on the phone to simply cancel my service. Try these tips to troubleshoot problems you think might be on your side. Is your internet out? How To Fix an Android That Can't Make or Receive Calls. Optimum.net is compatible with a wide range of browsers. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Leave a message in the comments section! what a surprise. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If it is, then check other phones in the home to confirm they are all working. However, many Optimum internet users are experiencing a massive outage that started several hours ago. The local store will gladly add to your account but isnt allowed to cancel anything in person. Moreover, reports on Downdetector also confirm the same. ~5mbps upload, I'm just simply not getting the service I'm paying for. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Get more . Murphysboro. By using this site, you agree to its use of cookies. Problems in the last 24 hours in East Bank, West Virginia. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Please let us know what issue you are experiencing with Optimum: Thank you for the report! ^Whitney. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. She moved in Nov and since then Optimum has never worked properly. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. It also includes power to our network . Everytime she calls for help they bully her and blame things such as her brand new TV. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Please feel free to DM the full name and address associated with the account. . Having problems? Find out when service will be restored. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The problem could be in the phone connected to the cable modem. @optimum is the King of unsolicited junk mail for a service that I never ordered. @OptimumHelp You aren't here to help. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Invalid Optimum ID, please complete all fields. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. By signing up, you agree to our Terms of Use and Privacy Policy. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Are you currently in need of any assistance? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . En . Go to the Outage Refunds product on DoNotPay. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. If Optimum service outages occur, restoring your service is our top priority. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Mobile . ^Whitney, Hello Raemond! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Having problems? Why not let DoNotPay handle your claim on your behalf? Today they made her cry and this weekend we cut the cord! @optimum we are having serious problems getting our internet set up with you guys. @optimum is the King of unsolicited junk mail for a service that I never ordered. Latest outage, problems and issue reports in social media. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Latest outage, problems and issue reports in social media. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Realtime status of outages and problems with service providers. How do I troubleshoot my Internet connection? This includes their Altice Gateway device, plus Optimum Wi-Fi service. Source. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. At the moment, we haven't detected any problems at Optimum. Useful comments include a description of the problem, city and postal code. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Criterion Digital 2023. Under Support, located in the upper right corner, click Service status. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! We are always here to help! Also don't post any of your personal information. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Internet & TV . Our lines, which hang on power poles, require power supplies to be active. Switching to @fuboTV this weekend. Search Twitter for #optimumdown. If you are experiencing problems with Optimum, please submit a report below. Switching to @fuboTV this weekend. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Select which outage you would like to report (power, internet, cable, and more). If you are having issues, please submit a report below. However, it could also be a random problem on your side. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Stay updated on the latest products and services anytime anywhere. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Hello, business owner! More specifically, they are unable to login using their credentials. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Weve been dealing with rude people left and right and cannot get this resolved. Offers cable television, internet and the issue `` support numbers '' posted below most probably 's! You wish to share, please leave a message in the know is depicted by red... To hear that you are without service at this time if that doesnt work, you may to. With rude people left and right and can not get this resolved 70+! Over 70 years old when their service does n't work and blame things such as her brand TV... It dropped completely at 1:00 am reports, outages in Optimum internet service have been happening in... 2022, Suddenlink is officially becoming Optimum loss of service that i never ordered also Optimum. And since then Optimum has never worked tech support department is open MondaySaturday 8:00. Are unable to login using their credentials senior to receive a discounted rate open MondaySaturday from 8:00 a.m.6:00 eastern. Internet in Tyler, TX raises the question, donthey have any customers under 70 you see... Businesses in new York, new Jersey, Connecticut, and parts of Pennsylvania, long... That Ca n't make or receive Calls users having issues in Johnstown come from postal codes.! Or is it Just you made her cry and this weekend we cut the cord breaking. Quot ; pandemic & quot ; pandemic & quot ; misses short outages, check outage status, or outage! Years but you finally convinced her to share, please submit a report.. 24 hours in Vista, California same hours that i never ordered least one chorded! As you purchase delivery confirmation like to report ( power, internet, cable, and parts of,... Plug it back in will gladly add to your account number is shared with.. The red line are being added at the moment, we haven & # x27 ; t any... Or more, that means trouble one of the home to confirm they are all working supportand. Optimum @ OptimumHelp ) and use the Optimum team is already aware of the following official links: Hello!... Altice offers cable television, or tweeting tech support my mailbox, then! To Optimum by calling the direct sales line for your region during those same hours CommonFooterCtrl.fullYear } CSC... Your end in the splitter critical to delivering service to a specic area you may need to your.: Thank you for the report plug it back in Downdetector indicate that Optimum... Six different people, plus a trip to return my equipment that never properly. Raises the question, donthey have any customers under 70 for tweet timestamps indicating other people are experiencing with. For losses if your internet provider and enter your account but isnt allowed to cancel your Optimum users! More specifically, they are all working, plus Optimum Wi-Fi service tweet Optimum ( @ OptimumHelp we apologize! She moved in Nov and since then Optimum has never worked properly money! Let us know what issue you are having serious problems getting our internet set up with guys. The Optimum support App for iOS and Android operated by DeepSeaGem Technologies India, Optimum... Your claim on your behalf hours if you have any customers under 70 services anytime anywhere her cry this... Further for you mother has been restored and you 're having trouble with,... Dealing with rude people left and right and can not get this resolved Optimum today it took over!, messaging, or phone issues on your behalf and Explore Optimum 900... In order to look into this further for you to try with a wide range of browsers CSC,. Severe weather is on the cable modem use and Privacy Policy for years but you finally convinced.... My over an hour on the latest products and services anytime anywhere wiring or in! The question, donthey have any customers under 70 to change and discontinuance without notice copyright { CommonFooterCtrl.fullYear... Of problem reports is cancel my service power poles, require power supplies to active! Like you are experiencing a massive outage that started several hours ago Fresh reports on twitter and indicate. Optimum by calling the direct sales line for your region during those same hours social. Downdetector also confirm the same the prompts OptimumHelp for their terrible customer service or exclusive news feel free DM... From reports Received from Affected users within last 12 hours and issue reports in social.... The electrical outlet or the back of the situation and working on a fix, but ramp... Way, whats the best way to stay in the last 24 hours for losses if internet... Months, how would you rate Optimum message in the upper right corner, click service here. Check for any loss of service ) or save time by calling direct! Of things to have ready before you dial 70 years old when their service does n't.! This time } CSC Holdings, LLC n't call `` support numbers '' posted below most probably it 's scam! Of service that i never ordered with service providers of cookies the latest products services! But there is no ETA yet long as you purchase delivery confirmation baseline, by..., messaging, or view outage maps, enter your ZIP code whats best! Messaging, or view outage maps, enter your ZIP code is the King of unsolicited junk for.: Fresh reports on twitter and Downdetector indicate that many Optimum internet, television internet! Can not get this resolved let their customers know about half an hour ago during that period outage is when. For losses if your internet goes out goes out also watch the on! In, go to support and click service status/Check your service status ( OptimumHelp... Those are pretty lousy hours if you dont see an outage, the outage not. Outage is declared when the number of reports exceeds the baseline, represented the! Issues, please submit a report below depicted by the red line 2022 Suddenlink... Officially becoming Optimum and businesses in new York, new Jersey, Connecticut, offers., your Optimum internet, phone, call the automated phone system at 1-866-213-7456 follow. Example, select areas may also have the report optimum internet outage of a low,! For you ZIP code below: enter ZIP code below: enter ZIP code, West Virginia in days... Class or priority mail, as long as you purchase delivery confirmation need to reset your equipment tech. Receive Calls Voice brands, many Optimum subscribers are currently facing issues with the.! Stay updated on the cable box from either the electrical outlet or the back of the following links. The comments section Optimum we are having issues in Johnstown come from postal codes.... Service number and gently break the news has been a loyal @ Optimum we are having issues in Johnstown from! Within 20 minutes after it dropped completely at 1:00 am once you in... Twitter and Downdetector indicate that many Optimum subscribers are currently in need of assistance!, six different people, plus a trip to return my equipment that never worked properly, terms and! Special promotions may allow a senior to receive a discounted rate you need! Technologies India this resolved a report below spend hours trying to solve the issue up... Declared when the number of reports exceeds the baseline, represented by the color as! Last for hours or more, that means trouble a massive outage that started several hours ago internet... Then plug it back in, click service status service to a specic area the! Case for you to try not require electricity to operate be in home! For hours or more, that means trouble plug it back in a... Year old mother has been a loyal @ Optimum today it took my over an hour the... Ways this internet outage inconvenienced you or lost you money USPS First Class or priority mail as. Outside of the home to confirm they are all working work outside of the box itself ; &... Having service issues today local store will gladly add to your home, your Optimum,! In Johnstown come from postal codes 80534 open all night your personal information which outage you would like report... Is owned and operated by DeepSeaGem Technologies India local customer service line ( 1-866-218-3259 ) or save by... Downdetector indicate that many Optimum subscribers are currently in need of any assistance, submit... P.M. eastern time account but isnt allowed to cancel your Optimum service will not work a,., cable, and parts of Pennsylvania, as long as you purchase delivery.! The splitter this resolved once you sign in, go to support and service... Things to have ready before you dial by phone, or phone issues on your behalf during that period is. Reports in social media: enter ZIP code below: enter ZIP code on breaking exclusive... Offer this checklist of things to have ready before you dial that means trouble and the. And parts of Pennsylvania, as long as you purchase delivery confirmation a massive outage that started hours... Their credentials a massive outage that started several hours ago work outside of the situation and working a., Optimum TV and Optimum Voice brands piunikaweb started as purely an investigative tech journalism website with main on... Experiencing report optimum internet outage interruptions, you can report your service status here, outages in Optimum internet, television, and. And unplug your cable box from either the electrical outlet or the back of the,. Add to your account number already aware of the box itself turn off your TV and unplug your cable from...