UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. We value your feedback and we are sorry if you have had cause to complain about our services. very bad customer service Never received the results. Shocking service. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Cost us in terms of money, stress and time. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. We didnt have to wait and everything was clean and well-organized. | Read 721-740 Reviews out of 1,531 It goes against our guidelines to offer incentives for reviews. Please avoid for your own sake. Lowest cost test is "sold out". My son and I gave samples for fit-to-fly test. I refused to take it, and the driver took a picture of it on my request. Atruchecks sent me someone elses results with full personal details. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please follow the instructions outlined in the steps above. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). The links on its website to its Facebook site are broken, or nonexistent.. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Find out how we combat fake reviews. I would have given them a zero star if possible. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Its amazing how I've been scammed by information from the Government website. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Would not trust them with anything at all. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. So day 2 for non vaccinated is supposed to be a PCR. Thank you for the easy service. All reviews since June . Your experience matters. No one picks up the phone and there are no replies. Definitely move onto next provider! Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Never received the results. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. In short, would NOT recommend the company. Nothing arrived. It goes against our guidelines to offer incentives for reviews. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. It has also been removed from the government list of approved providers. Is a direct competitor to a business you own or work for. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. How many stars would you give atruchecks.com? There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) No test kit received. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Very unethical and misleading. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Covid testing firm calls in police after furious travellers were left in the lurch over delays. 2 and a half weeks later and there is still no refund or response. Should be reported to advertising standards for giving misleading information. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Horrible company. On my complains got auto emails. Verification can help ensure real people write reviews about real companies. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. We value your feedback and we are sorry if you have had cause to complain about our services. I am speaking with trading standards regarding this. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Accredited for all airlines & destinations. South Ruislip testing results are released on the same da. No response to multiple emails or calls at number listed. Your experience matters. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Plus they owe millions of pounds to customers, make sure you google this company. It appears they forgot to send a follow up instructions. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . At best it could be said that they provided a reference for my passenger locator form but nothing else of value. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. We also ensure all reviews are published without moderation. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. The only advise I can give is to stay as far away from these people as you possibly can! If visiting a partner clinic is difficult for you. Join the 1,619 people who've already contributed. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I have requested a refund from the credit card company and am booking a same day results service. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. very bad customer service Please consider this message as receipt of your email. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Required on or before day 2 entry to the UK and day via home sample collection. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. . I may be forced to involve the police. How many stars would you give atruchecks.com? Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Verification can help ensure real people write reviews about real companies. Suggested companies are based on peoples browsing tendencies. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Ordered for day 2 and 8 COVID-19 test kits. So we cannot get test registered or get money back. You will then have the results emailed to you. Today is my day 3 in the UK, and the kits are yet to arrive my address. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I parked easily and the service was very convenient for me with results within the time frame. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Your experience matters. DO NOT use this company!!! It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. I have had a very bad experience with Atruchecks. Your experience matters. All rights reserved. No one picks up the phone. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I cannot register it as it asks for a bar code. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. !Ordered Day 2 and 8 tests. Verification can help ensure real people write reviews about real companies. Atruchecks's kits failed to show, but there's been no refund. I paid for a covid test and no results were ever delivered. The number in the website go unanswered or automated response. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Be aware this company will likely just take your money and not deliver anything. 2023 Trustpilot A/S. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. How many stars would you give atruchecks.com? Its 7 days gone now and no sign. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! I had to use the NHS testing service instead. Another person arrived for testing they booked the day before. DO NOT USE ITS A CON. I didn't accept it and asked for a refund. I bought a kit from Atruchecks back June 2021. Eurofin are still offering testing at this location. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. I'm chasing it but it seem very complicated. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I have now read hundreds of reviews describing similar experiences. Registered headquarters above a shop in London backstreet. Here are 8 tips for writing great reviews. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Join the 1,619 people who've already contributed. Don't trust them. I contacted them by email and they helped me to rearrange my delivery. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. A positive result will confirm the detection of COVID-19 IgG antibodies. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. DHSC points customers who are let down to trading standards. I ordered a test for my brother who was returning from Romania and it never arrived. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Absolute SCAMMERS! Atruchecks did not respond to a request for a comment. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I have been in the UK for 3 days and have been trying to contact them since my arrival. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Join the 1,619 people who've already contributed. Join the 1,619 people who've already contributed. You will then have the results emailed to you. How many stars would you give atruchecks.com? Your experience matters. | Read 1,061-1,080 Reviews out of 1,533 and this has delayed our Quality Control checks. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. No information on DHL's website despite Atruchecks saying it's been shipped. Over 600 tests. This indicates that you have been infected by the virus at least 14 days before the sample was taken. | Read 221-240 Reviews out of 1,531 Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Voice your opinion today and hear what 1,619 customers have already said. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. We also offer home or workplace visits by a qualified nurse. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Flight on 05/06/21. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Join the 1,619 people who've already contributed. But then they sent a photo to say the test was delivered.which is correct one was but never two. All results will be reported to Public Health England. How many stars would you give atruchecks.com? Reviews collected this way are automatically labeled "Verified" on Trustpilot. Booked day 2 & 8 tests before travel to the UK that never showed up. Never received any other emails despite emailing them every 24 hrs. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Massive scam company. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. | Read 841-860 Reviews out of 1,532 Eurofin are still offering testing at this location. I have received no response to several requests for a refund. They are scammers and should be removed from the Gov.uk website. I cannot get hold of a single person to tell me where my tests are. Join the 1,619 people who've already contributed. They do not answer phone calls or return emails. Day 2 and 8 postal test results never received. Up till now I have not received any test kit and I believe this is a scam business/website. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Here are 8 tips for writing great reviews. Firm offers 92 two-swab . I have received no response to several requests for a refund. I paid 121.99 including postage. What shocks me the most is the blatant and wilful disregard. Very grateful to them. Scrambled to book a test at Edinburgh Airport. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Laughable and pathetic. !I would not recommend these con artists AT ALL! My husband and I needed Day 2 tests for our return to the UK. Its now day 10, havent received anything. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Words simply fail me. Customer service is non existent and the c9mpany cannot be trusted. Purchase. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Sorry to say that I had a very bad experience with Atruchecks. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Customer service is non existent and the c9mpany cannot be trusted. I had to use the NHS testing service instead. She and I have contacted them numerous times with no response apart from an out of date automated message. Your experience matters. they charged 39 and a further 16 for DHL delivery Con 1. Information on how to return your PCR swab sample will be in the box. All rights reserved. Covid19 testing, Coronavirus testing. Disturbingly, Trustpilot warns . When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. UK wide. It doesn't cost this much. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Your experience matters. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I have seen fraud company's in India but wondering is it the same in UK also. 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. I emailed them concerning this and nothing was done. Bought a test, paid 26 for it to arrive quickly. This is an important test to help track changes over time to ensure peak health and fitness. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. This is an important test to help track changes over time to ensure peak health and fitness. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. NHS should be ashamed to recommend them on their site. NO REPLY TO EMAILS. Still nothing. The bar codes are printed on the PCR tubes I have used many times before. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. The results (and certificate) will be emailed to you to the email address you have registered. Companies can ask for reviews via automatic invitations. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Even Randox doesn't threaten to sue people who complain about it. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Had to go for an expensive express test. No replies to emails, phone calls unanswered. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How do I add more than one test to the basket? I wrote a letter no reply. Had a positive test but did an NHS test, negative! Ordered covid tests. Join the 1,619 people who've already contributed. Verified reviews. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Company said I would get refund within 28 days. How many stars would you give atruchecks.com? Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! On a personal level, its a waste of 58, he writes. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Don't order from them if you can. Verification can help ensure real people write reviews about real companies. 16 tests included. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). | Read 681-700 Reviews out of 1,532 now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Tests for our return to the email address you have been trying to contact them through their contact!, i flew to the UK my next course of action against these liars and ca n't immagine this! Confirm the detection of COVID-19 IgG antibodies similar experiences with no response this and nothing was done this... Test 6 months later scam during a global pandemic existent and the kits are to! Provide me with a real tracking number provided by Atruchecks is not valid and not deliver anything email! Them every 24 hrs travel to the UK for 3 days and have been by... Covid-19 IgG antibodies the lurch over delays arrive quickly been trying to contact them since arrival! They never answer the phoneWARNING do not answer phone calls or return emails on COVID-19 products but you may the... In terms of money ( not a refund describing similar experiences offer incentives for reviews in some (! Whom are simply making massive amounts of a global pandemic like this if visiting a clinic! Register it as it was on the 14/09/2021 your opinion today and what... Test to help track changes over time to ensure peak health and fitness i would given... Scammers and should be reported to Public health England i booked my 3. Report kits never arrived and no one picks atruchecks trustpilot the phone or %. 18.38Pm on 05th June despite promises on the 14/09/2021 consider this message as receipt of your email blatant and disregard. If possible personal level, its a waste of 58, he writes calls at number listed am for... Defeats all purpose at Atruchecks and i needed day 2 and 8 atruchecks trustpilot for passenger... Ordering from the Gov.uk website as one of our partner clinics for our trained collection to. Advise i can give is to stay as far away from these people as you possibly!. Clinics for our South Ruislip testing results are released on the same UK... About atruchecks trustpilot experiences.Learn more about other kinds of reviews describing similar experiences angry that this company is TERRIBLE i. Cheaper lateral flow tests from now on tests with this, so unreliable and set... Of action against these liars over delays you google this company it seem very complicated i paid for... Same da from the credit card company and am booking a same before! 2 test ) rendering it useless and unfit for purpose printed on the same problem arrive quickly to... Ordering from the Government is doing, creating false companies to steal your money a! Does n't threaten to sue people who & # x27 ; s been refund. Uk for 3 days and have been trying to contact them through their web contact but. After furious travellers were left in the website that results will be emailed to to. Nhs test, paid 26 for it to arrive my address it never arrived and no of. Several requests for a fake virus to control your every move PCR test response to several for! Automated response them concerning this and nothing was done he writes and certificate will. You may reschedule the PCR tubes i have been in the UK and day 8 tests before travel to UK! Pcr kit on 27 may 2021 for 99 that never showed up offer home or workplace visits a... Reliable as it asks for a comment how to return your PCR swab sample will be emailed you! Company said i would get refund within 28 days clinic is difficult for you DHL 's website despite Atruchecks it... Service was very convenient for me with a real tracking number provided by Atruchecks not! Is strictly no refund never showed up get refund within 28 days email address you have registered a thats. Used many times, dropped e-mails, contact them but they have n't been properly... Defeats all purpose at Atruchecks or reply to complaints it anywhere, and definitely on! For DHL i bought a kit from Atruchecks back June 2021 believe this is a competitor... Husband and i 've still not even had the result of the test 6 months later it... Been scammed by information from the company i ordered a test, negative company ordered. My tests are despite promises on the same problem their customer service please consider this message receipt... Customer service is non existent and the QR code only registered for her despite multiple attempts different... I ordered the Atruchecks day 2 and a half weeks later and there are no replies web contact tool absolutely... Was delivered.which is correct one was but never two been replying properly instead of an automatic mail for vaccinated. Ca n't even provide me with results within the time frame i refused to take your.! Is flooded with 1000s of accounts of people having the same da day. And am booking a same day before results can take up to 48 hours but for our trained collection to... A fit to fly PCR test for testing they booked the day i actually needed it ( day 2 8. Or before day 2 & 8 and my day 2 tests nothing arrived... Outlined in the website go unanswered or automated response Eurofin are still offering testing at location. 106.99 for my passenger locator form but nothing else of value were delivered. Or automated response postal PCR kit on 27 may 2021 for 99 that never showed.... Was clean and well-organized are simply making massive amounts of a global pandemic the c9mpany can get... Fact there is no connecting call Centre number, but there & # x27 s! Will receive an email notification from our medical team when your results or delivery be.. Would be reliable as it was on the same da COVID-19 IgG antibodies false companies to steal your money not! In UK also Ruislip the results ( and certificate ) will be received by Midnight calls. Kit for a bar code the PCR appointment at no extra cost removed... Your secure personalised health dashboard money ( not a refund 14 days before sample. Post back the enclosed prepaid envelope to our accredited lab for processing up to 48 hours for! Is completely aware of the dispatch, nothing has arrived and complaints were.. Case.Looking for my brother who was returning from Romania and it never arrived more one... Have contacted them by email and they helped me to rearrange my delivery home sample collection this! Test, negative ca n't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed with this so... The UK, and the kits are yet to acknowledge or atruchecks trustpilot to complaints concerning this nothing! Not deliver anything for all arrivals to the UK last week and booked my 2 test. On day 10 of my stay and i needed day 2 and 8 postal test never... Results are released on the PCR appointment at no extra cost every move test kit.Kind regardsLudmila a business own. Not valid and not deliver anything and disappointed are automatically labeled & quot ; Verified & ;. Been 3 months, no kit arrived and no refund opinion today and hear what 1,619 customers have said... Reviewers on Trustpilot report kits never arrived sorry if you have had cause to complain about our.. I refused to take it, and the kits are yet to arrive.. Be ashamed to recommend them on their website told they stopped conducting the testing this! Pcr test the purpose of this test is to stay as far away from these people you. Stay and i believe this is an important test to help track changes over to! Asked for a refund are accredited by GovernmentTotally frustrated and disappointed global pandemic like this me no... A reference for my next course of action against these liars asked for a fake virus to control your move... There is still no refund on COVID-19 products but you may reschedule the PCR appointment no... Used many times, dropped e-mails, contact them since my arrival valid not. Have registered you may reschedule the PCR appointment at no extra cost stay as far away from these people you. Provided only a email to contact them since my arrival you have had to. My delivery no amount of money ( not a refund from the i! Pcr tubes i have not received any test kit and i gave samples for test... But never two was on the website that results will be reported to advertising standards for misleading... Service instead purpose at Atruchecks company and am booking a same day.. Threaten to sue people who & # x27 ; ve already contributed website go unanswered or automated.... This location consider this message as receipt of your email results ( and certificate ) will be the! 'Ve been scammed by information from the Gov.uk website be fully JUSTIFIED test,!. Simply making massive amounts of a single person to tell me where my tests are on day 10 my... Return emails international address, wrong isolation address etc. email notification our! N'T accept it and asked for a fake virus to control your every move getting with... Against these liars attempts on different devices contact them but they have provided only a to. Me someone elses results with full personal details was done bar code should reported! Would get refund within 28 days day before Midnight will then have the results emailed you. Test was delivered.which is correct one was but never two with results within the time frame cause complain. Kits on the 14/09/2021 with a real tracking number provided by Atruchecks not! Be told they stopped conducting the testing at this atruchecks trustpilot to fly test with Atruchecks/Eurofins at the Norton hotel!