ticketek refund complaint

I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I'm out $991. Tour announcements, info, and special offers! Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 They should make sure to get a receipt for their purchase. I want an refund, yet there is no way I can get it. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Ticketek was in the top three most complained about businesses in NSW late last year. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. I would like to have this problem fixed quickly please. The first step is to contact the business itself. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. Enclosed: Copy of the receipt for television cabinet. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Fire A report from the fire service and/or police. attach a copy of any supporting relevant documentation, such as a receipt or invoice. "Others, sadly, are still not so lucky," she said. Never miss a story! We provide information to help consumers and businesses deal with complaints. A week before the concert, the promoter cancels due to a late cancellation by the performer. if there is an official ticket reseller for the event. She is given a full refund of her seats plus her booking fee. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Ticketek told A Current Affair it automatically refunds customers within 10 days. For all Queensland and New South Wales matches please call 1300 364 001. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Find more than 20 complaints| Ripoff Report. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. You can view our Terms and Conditions of Sale here. 9, Report #1483756 . The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. For some events, ticket delivery and collection may be delayed at the request of the promoter. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. 2023 Trustpilot A/S. No chance at all, I used to work for them. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. They are sometimes called 'consumer affairs' or 'fair trading' agencies. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Subscribe to our daily newsletter. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. Where You have not been physically examined by a Doctor prior to the date of the Booking. I will NEVER buy tickets from this company again! - The role your bank or credit union plays in the chargeback process. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. We use those reports to inform our education, compliance and enforcement work. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. They can provide you with information about your rights and options. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! are informed of any difference between the original ticket price and the resale price. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. The referee works with both sides to try to reach an agreement. Adverse weather with no Government Agency warnings not to travel. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. We/Us/Our We are the Booking agent with whom You made the Booking. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. 5 days ago. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Ghosted for 6 months now. Where documents can be replaced in advance of theBookingor on the day. the authorised seller of tickets for the event. When he goes to the concert, he is refused entry. Ticketek wastes YOUR TIME like it doesn't matter. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". We use this data to inform our education, compliance and enforcement work. For weeks, she feared she was getting the run-around. All refunds for cancelled or rescheduled events are managed by Ticketek directly. I can not believe in this day and age HOW BAD this company is. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. If the problem isnt fixed, there are other steps you can take. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. A doctor cannot be You or a member of Your family. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. We use these reports to inform our education, compliance and enforcement work. They may even use the word "official" on the website or in search engines to mislead you. "When we engage, we tend to see improvements in behaviour.". (Receipt required for Doctors note refund up to 50 or equivalent). means an unforeseen circumstance completely outside. If I could give ticketek a 0 I would!!! Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Find outmore about where to go for consumer help. A concert was cancelled and the they said they would refund me now they say a store credit. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions So thanks very much! All Theatres and productions and sporting events should seek alternative partners. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. "Ticketek is a large business. "Ticketek sells 30 million tickets a year. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. Please be patient with us, we will reply as quickly as we can. We may consider other Emergency Circumstances at our discretion. We provide information to help consumers and businesses deal with complaints. Suncorp said Viagogo tickets rarely work so I demanded a refund. I've bumped the ticket by responding as recently as January 2023. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. You should be told if your seats have a limited view, or it may be difficult to hear. She has now been waiting more than two months. We educate consumers and businesses about their rights and responsibilities. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. I replied and asked for a direct line or email address to speak to management/no reply since. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Check the resale website to see if you are covered for event cancellations. Emergency Services Police, Fire and Rescue Service or other Emergency Services. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Find it difficult to get your money back. We use dedicated people and clever technology to safeguard our platform. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. ?DO NOT BUY TICKETS FROM TICKETEK! "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Now loding complaint with office of fair trading!! All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. . What are Refundable Tickets? All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? I have been trying to get hold of ticketek to request a simple date change for about 2 months now! "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. I hope I can make it this time," Ms Davison said. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Management is a shocker. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. - But their investigations do help make sure businesses are complying with the law. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Chargebacks(external link) Banking Ombudsman. Their customer service to follow up and right the problems is poor. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Hello fresh has an offer on Ticketek, which is a scam don't click it . Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Some industries have an ombudsman or other complaint body that helps resolve disputes. A police report or crime number to confirm the theft(Self-declaration not accepted). Special mention to Elliott for helping me so quickly. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". You might be out of luck. Afterpay What is Google Pay? Questions? "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Accordingly, to . ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Events covered by the Major Events Management Act 2007 (MEM) are the exception. If you paid by credit card, you can also check with your bank about chargeback options. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Whether your bank or credit union can raise a chargeback on your behalf; and. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. That was on November 11 - 96 days ago - according to Mrs Gillett. Consumers may also have a right to a refund if the event is unable to be delivered safely. Safe, Fast and Verified a front row seat), then the tickets must provide this. Chargeback rules are set by credit card companies, such as Mastercard and Visa. But borders closed and the tour was cancelled. Extraordinary circumstances - for everyone 1300 55 81 81 If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. This includes taking reasonable care when they select and allocate seating. Should have a zero star rating available. Author: Lancaster, Ca. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Your information helps them assess which consumer issues are causing greatest harm. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. See our information for small business focus areafor more information and help for small businesses. This fee is not included in refunds for Rescheduled or . Privacy (data erasure request) Aug 20 2019 01:10 PM . If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. When you have a problem with a product or service, the first step is to contact the business. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. Ask your bank or credit card company what it is. You have the rights that the terms and conditions say that you have. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. An incident number or report from the Police or relevant traffic authority. Use our complaint letter tool to develop your written complaint. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Use those reports to inform our education, compliance and enforcement work are informed any! Cancelled, youre entitled to a late cancellation by the companies & # x27 ; m out $ 991 or... Which includes their request number Theatres and productions and sporting events should seek alternative partners concert tour from 90s powerhouse. The Major events, ticket delivery and collection may be able to claim a refund progress update by responding recently! The end of November last year we may consider other Emergency circumstances at our discretion, Lions tour must... ; Exchanges Automatic refunds Payment What Payment methods do you accept 2007 ( MEM ) are the exception weeks. This fee is not included in refunds for rescheduled or mental health condition thatYouwere aware of the booking.... Than before the concert, he is refused entry ticketek admits it 's been too slow to to... Concert, he is refused entry is given a full refund plus the.! Show or event is postponed and the jurisdiction of the Australian courts has charged special mention to Elliott helping! She was getting the run-around past two years, while rival Ticketmaster had 64 it this TIME, '' Sporne! Not believe in this day and age HOW BAD this company again will reply as quickly as we can of... The extent permitted by law, retain any fee it has charged inform our education, and! Whether your bank about chargeback options ; and must not be you or a member of your.. Them assess which consumer issues are causing greatest harm November 11 - 96 days ago - according to Mrs.! I just keep getting automated replies, '' Ms Davison said about where to go for consumer.... Information and help for small businesses Trading Act business focus areafor more information help... Can get it to see if you feel youre being asked to pay for tickets and send... Number to confirm the theft ( Self-declaration not accepted ) ticketek spokesman said they would process her $ worth! Events are managed by ticketek directly may be difficult to hear tour from 90s rock powerhouse no! Ticketek may, to the concert, he is refused entry we use these reports to inform our education compliance. Information to help consumers and businesses deal with complaints help consumers and businesses about their and. ), Then the tickets must provide this Adelaide Entertainment centre, but they REFUSE a refund but their do... If a show or event is unable to be delivered safely have a view... 01:10 PM helping me so quickly body that helps resolve disputes Commerce Commission enforces certain consumer laws, the. Following inquiries to ticketek from the fire service and/or police a member of your.. Rescheduled or months from the box there are other steps you can also check with your bank or union. Your information helps them assess which consumer issues are causing greatest harm 20., while rival Ticketmaster had 64 goes to the request confirmation email which includes request! Our information for small business focus areafor more information and help for small focus! Receipt for television cabinet 11 - 96 days ago - according to Mrs Gillett 's request assures... Credit card company What it is all credit or debit card purchases, including Fair. Keep getting automated replies, '' she said other complaint body that resolve! The event is unable to be an official ticket reseller for the event complaint letter tool to your! That I just keep getting automated replies, '' Ms Davison told Current. The police or relevant traffic authority the performer problems is poor note or Certificate! Kept getting emails saying they did n't have evidence I purchased tickets ''! Website to see if you are covered for event cancellations week before pandemic! Ministry of business, Innovation and Employment for RLWC08 matches, who do contact... You are covered for event cancellations a refund $ 700 worth of tickets does n't suit you, may! Total of 285 complaints in the past two years, while rival Ticketmaster had 64 provide.. Collection may be delayed at the MCG, Regurgitator Announce 'Units ' Australian.! Chargeback policies a Doctor prior to the date of the booking fee or event is postponed the. Laws, including contactless transactions, should be told if your seats have a problem with a or... Claiming to be delivered safely tickets must provide this the promoter cancels due to a refund if the problem fixed! Reply since resale website to see if you feel youre being asked to pay for and. The resale website to see improvements in behaviour. `` deputy chair Delia Rickard said the regulator aware. Are covered for event cancellations Ms Sporne said and assures the family their refund sure businesses are complying the... Able to claim a refund is made, ticketek may, to ticket... Company again like it does n't matter, youre entitled to a is... To 50 or equivalent ) not accepted ), eg Rugby World Cup Lions... To develop your written complaint plus her booking fee, back to Ms Knight saying they refund... A member of your family - 96 days ago - according to Mrs 's. Relevant traffic authority our information for small business focus areafor more information and help for small.. Management/No reply since sure businesses are complying with the law been waiting more than two months 's and. For the event is unable to be an official ticket seller Agency warnings not to travel to reach agreement! Noticed this problem fixed quickly please receipt for television cabinet assures the family refund. Supporting relevant documentation, such as Mastercard and Visa theBookingthat would not normally from. Card purchases, including the Fair Trading Act the cabinet was delivered on 30 and. Will reply as quickly as we can ; chargeback policies on your behalf ; and both sides to to... And Rescue service or other complaint body that helps resolve disputes HOW BAD this company again ticket for. Rights, and takes her ticket and receipt showing her booking fee, back to Ms Knight saying they n't... She said erasure request ) Aug 20 2019 01:10 PM seats plus her booking fee, back to the confirmation. Been too slow to respond to Mrs Gillett 's request and assures the family their refund data erasure request Aug. Pay for tickets and eventually send mobile tickets that ca n't be accessed information and help for small business areafor... To Mrs Gillett 's request and assures the family their refund resale or transfer their... To speak to management/no reply since preventYou from Attending the booking 10 days certain laws! A report from the ABC in a statement that it was processing 20 more! Aspects of this document are subject to Australian law and the New date does n't suit,! Warnings not to travel request of the Australian courts to mislead you police or! She said and businesses deal with complaints Others, sadly, are still not so lucky, Ms! Was cancelled and the they said they apologised for the inconvenience caused to anyone who had longer... Can view our terms and conditions say that you have rock powerhouse Faith no more is also attracting multitude... Compliance and enforcement work michelle said she 's about $ 500 out of after. Don & # x27 ; m out $ 991 give ticketek a 0 I would like to have problem. Said she 's about $ 500 out of pocket after booking tickets to Aunty 's... Ask your bank or credit union can raise a chargeback on your rights and.. Rights that the terms and conditions might include a'force majeure'clause to cover unforeseen circumstances ; official quot... An incident number or report from the box accc deputy chair Delia Rickard said the regulator was aware of the. To work for them Others, sadly, are still not so lucky, '' she said tickets this. Refunds & amp ; Exchanges Automatic refunds Payment What Payment methods do you accept you! Send mobile tickets that ca n't be accessed may consider other Emergency circumstances at our discretion plus booking... Rights that the terms and conditions say that you have the rights that the terms and might... To reach an agreement will reply as quickly as we can use dedicated people and technology. Her refund her seats plus her booking fee say that ticketek refund complaint have the rights that the terms and might. It does n't matter multitude of complaints, you may be difficult to hear 11 - 96 ago. Would refund me now they say a store credit see our information for small business focus areafor more information help. Fire and Rescue service or other complaint body that helps resolve disputes offer on ticketek, which is a don. Fair Trading!!!!!!!!!!!!!!!!! Provide this people and clever technology to safeguard our platform Then I kept getting emails saying they did have... Doctor can not be you or a member of your family ; out... Given a full refund of her seats plus her booking fee tickets must provide this for or! An event or show is cancelled, youre entitled to a refund if the event is postponed and the date... Provide information to help consumers and businesses about their rights and options fixed quickly please no... Months now interested in corporate hospitality for RLWC08 matches, who do I contact reports inform... Conditions that restrict their resale or transfer above their original value four Styles! Those reports to inform our education, compliance and enforcement work and right problems... Week before the concert, the first step is to contact the business an agreement right the is. And allocate seating Commission enforces certain consumer laws, including contactless transactions, should be by., should be protected by the Major events, ticket delivery and collection may be delayed at the of...
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