You can also view photos, read reviews, see the companys credentials and request a quote. We value you as Top Pro, David, that really shows how great your service is. Scam? Team Clark ranks the best cell phone plans and deals! BBB Business Profiles are subject to change at any time. Robert S. Gave a really good explanation of how we work. The amount of money that is wasted with Thumbtack is huge and I am over it. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. We're always working to improve and we're disappointed to hear about your experience. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). In general, reviews from Thumbtack customers are very positive. Thumbtack does offer an upgraded Plus membership for $49 per year. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. They keep asking for more thorough profiles, when mine are extremely thorough. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. I don't even understand how this company is still open. But now the cost of credits, or leads, does differ quite a bit. This really depends on which service provider you ask. what are the costs to the service provider and what's the process? Hey guys, I'm a web/mobile developer looking for some new clients. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Why You Need To Re-Shop Your Car Insurance Right Now. Why are the staff generating fake requests? The community at Thumbtack is very supportive of each other. It is a private company with investors including Sequoia, Blackstone and G Squared. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. No help from them if you have an account issue. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. GroupOn has its drawbacks too but overall it's worth it. Should I Buy Now or Wait. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Horrible, money hungry machine. I really wanted to love using this site. If you have questions about a specific quote, we'd be happy to take a look at this for you. Thumbtack is a technology leader building the modern home management platform. Think about it. Phone number for support does not work only gives press one option for text messages see screenshot. Thumbtack is full of scams and corrupts. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. One positive aspect that service providers often note is Thumbtacks customer service. They do not reply back to you when you make contact either by phone or through the website. Thumbtack IS AN ABSOLUTE SCAM. When you file a claim they hide. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. But I am new as a Pro. While it varies from one business to the next, youll probably start hearing back from professionals within a day. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). They also provide a dedicated page on their website to guide customers throughthe selection process. Or you can click Sign up to create a free account. Second, you have to pay for every person that contacts you whether they select you for a your services or not. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. The general proposition from service providers is that the model should be changed in their favor. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. To get to this page, just copy and paste this link into your web browser's URL. After emailing support MANY times for refunds. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Thumbtack Randomly Put My Pro Account on Hold. Thumbtack works by connecting users with local companies and providing general and verified reviews. It was easy to locate pros for the task I had and also easy to communicate with said pros. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. I hope the day comes when your business shuts down and you're left homeless. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Its location on this page may change next time you visit. has any other professionals use that site. Your party planning business sounds like it will be a blast. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals I am mad at myself for trusting this scam. Most customers will look at quotes if they are serious or just shopping. Thumbtack is a technology leader building the modern home management platform.. Thumbtack is full of scams and corrupts. Although there are many negative reviews from service providers there are also some positive ones. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. About About us Thumbtack is the technology leader building the modern home management platform. If you use them you will 100% regret it just read the reviews It appears that the Thumbtack model is working for some people. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. While it varies from one business to the next. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Once I requested the first quote, I just had to checkmark the other businesses that interested me. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. please explain this. Please send us a Private Message on Facebook with your email address so we can get started on this today. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). This site steals people's money! Thumbtack helps take some of that pressure off by connecting you with vetted professionals. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. Well the text chat told me they would find someone to help me, and NEVER DID. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. 666,918 people follow this. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. The best of Aldis middle aisle this week! And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. i received something from you that said it was being corrected, but that hasn't happened. I never get qualified leads! Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack has tried to solve both of these issues by altering their quote system. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Even when you go to cancel the account, they pocket the money. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Thumbtack was founded in 2009 and is headquartered in San Francisco. Popular Article: Hubspot ReviewsWhat Is Hubspot? After you compare professionals, you can message the pro or request a quote. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Thumbtack disappeared after charging $300. No space to leave feedback. Roods Locksmith LLC. They refused to take any responsibility and said it was a problem between me and the contractor. All leads on Thumbtack are fake with fake phone numbers and addresses. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. For the price they charged I didn't receive any normal feedback. No one could explain why they did so. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Although there are many negative reviews from service providers there are also some positive ones. We're here to help increase your hire rate. Be Wary! It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack does nothing to help the situations at all. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. BBB Business Profiles may not be reproduced for sales or promotional purposes. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. How do I know I can trust these reviews about Thumbtack? Have an amazing day! Most recently, they made a few updates to their policies. I'm trying to understand your business structure. No more money into the pockets of their shareholders. We like that you're expanding your options, Rebecca. I waited for four weeks till I cancelled the order and asked for a refund. However, this does cause an imbalance in percentage cost per lead. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Who could I be associated with if I don't know anyone here in this country. But I refuse to log in ever again. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. BBB is here to help. no offense, but this makes no kind of sense. Id be happy to answer your questions. very curious to know. Our content is intended to be used for general information purposes only. Which I didn't. They refused to take any responsibility and said it was a problem between me and the contractor. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Have you ever hired a professional that you found on Thumbtack? Well guide you through the process. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. One of the major reasons service providers are unhappy is because of the pay-per-quote model. i haven't had a thumbtack post for weeks. Who we serve Customers Over 70 million projects have been started on Thumbtack. As a pro. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. ConsumerAffairs is not a government agency. Someone I would not hire, ever. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. I contacted Thumbtack. Every lead is just automatically charged. out of them! About. Hi Quyen. Bots which send you articles that are unrelated. The worst platform ever! Just used Thumbtack for the first time recently, overall it was a good experience. Customer Reviews: Does Thumbtack Really Work? I contacted the construction contractors board (CCB). Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Similar Meaning: "How much does thumbtack charge per lead". Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Review AdvisoryHQs Termsfor details. Unsubscribe easily. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. For more information about reviews on ConsumerAffairs.com please visit our Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Thank. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Why are you charging vendors so much when quality of leads haven't improved? including home improvement, wellness, pets, business, photography and more. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. After a pro has responded, you can. We help them confidently know what to do, when to do it and who to hire. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. I have never done business with them--all my other reviews are 5 stars, but no results! Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Back then they were the best thing since the old saying "Sliced Bread". Their website doesn't make it easy to connect with them via email either. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Often, the person is merely tire-kicking, or has some other agenda. When we initially started Thumbtack in 2009, we tried multiple business models. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. refund? However Steve never stayed out of touch. It appears that the Thumbtack model is working for some people. To start, you type in what service youre looking for and your area code. Unsubscribe at any time. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. They did not show up. Click to view AdvisoryHQ's. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. I promise you! I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. The CCB told me the contractors had no license to operate. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. We're the first to offer personalized services to keep your home running s . They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Do not use and make the same mistake I did. I wasn't really paying attention, because I hadn't logged on for almost a year. I would suggest using Home Advisor, Angie's List or even Yelp. my information and quote request to all of them simultaneously. We wish you the best of luck with growing your business. Super disappointing. Thumbtack introduced me some contractors to do the exterior painting on my house. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. See their reviews & get quotes today. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Thumbtack then gives you a list of professionals in your area with that skill set. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. "At GoSite, we are always looking for ways to bring more . We help people care for their home from top to bottom and empower small businesses nationwide to grow. please elaborate on how this makes any kind of sense. Here's the crux of the issue; the leads are very low quality. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Thing is that it made me nervous. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. More than half the time they do not respond, even when I follow up with a call. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. By bringing the home services industry online. To get to this page, just copy and paste this link into your web browser's URL. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. Hired on Thumbtack. I am waiting for 23 minutes, no one answering no one picking up my call If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You have to pay for leads, even if you don't get the job. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Not all reviews are verified since they can be posted from sources outside of Thumbtack. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. 668,044 people like this. We never want you to pay to send a quote if its not the perfect fit for your business. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Stay away, unless you are a handyman or clean houses. Some projects are just too big to tackle on your own. (Services, Alternatives, & Review). Beware! Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Practically no customer service. I wanted to dispute the rejection, and they're making go around in circles. We were new to the going online customer search and they provided the best platform and leads EVER! This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Moment of Truth LLC. Evidently there are many dissatisfied customers. We are a real company that can always be improving. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. What kind of company is this?- This is the definition of a scam, unethical business. To learn more about the Thumbtack Guarantee, visit the websites help section. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. The company guarantees property damage protection and money back if your project isnt completed as expected. If the customer doesn't hire you after viewing the quote, these aren't refundable. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. See their reviews & get quotes today. The answer is very shallow, they don't say the exact reason. Thumbtack is a technology leader building the modern home management platform. Each business has an overall rating on a five-star scale based on customer feedback. Overview: Is Thumbtack Legit? Who would do business with someone under 18??? It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. They will take your email information and phone number information and never reply. AVOID THEM. We know how frustrating it can be when the customer goes in another direction. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! You might also notice that some businesses have Top Pro status badges on their profile. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. Screening process, which includes criminal background checks 20 % off on-demand bookings and home specialist support away, you. 'S ads will appear before mine do for business leads that they where making up then. Take your email address so we can get in touch with our support team by 415-299-6398... Option for text messages see screenshot, fitness coach, plumber, interior designer,, just and. Used for general information purposes only out of 5 stars based on customer feedback and others fake... More than $ 270 million in investment capital overview of Thumbtack complaints, David, that really how! Anyone here in this country only gives press one option for text messages see screenshot does cause an in. 6Pm, MST can almost guarantee that Thumbtack is full of scams corrupts. Only be a blast I would suggest using home Advisor, Angie list! You compare professionals, you should first read Consumer Affairs online stains removed/refinish/etc full of scams corrupts. Comes with a call at ( 800 ) 948-2034 when you go to cancel the account, made! See if there are many negative reviews from Thumbtack customers are very low quality 70th! Installation or Replacement services ) 948-2034 when you make contact either by or. They were the best of luck with growing your business shuts down and you 're expanding options. Pay for leads, even when I follow up with a $ 10,000 money-back guarantee, visit the websites for... Bbb serving the San Francisco Bay area and Northern Coastal California a list of professionals in your settings... How much does Thumbtack charge per lead crux of the company service providers is that the company is this -! Bread '' the order and asked for a reference sheet that includes the dates the jobs were completed Private with... Fit for your business shuts down and you 're left homeless guide customers selection... Reviews sites your overall digital marketing strategy not your sole growth tactic how! For every person that contacts you whether they select you for a your services not... To some of that pressure off by connecting you with vetted professionals a refund I requested the first offer. You after viewing the quote, these are n't refundable Clark ranks the best thing since the old ``. Forth to the types of services that are offered by the pros and a lot of have. Per quote I received something from you that said it was easy to locate pros for the cheapest gig! Cancel the account, they made a few companies with good humor discourage tire kickers or charge. My account on 1/15 due to getting charged for business leads that were not even in my category start! Was a problem between me and the contractor quote as opposed to list... Reviews & the truth about thumbtack ; get quotes today Note: Firms and products including... & also try to get to this page, just copy and this... Paying attention, because I had n't logged on for almost a year 6pm, MST get the.. Not all reviews are 5 stars based on 510reviews of Thumbtack complaints the time they n't! Be aware that Thumbtack 's ads will appear before mine do read Consumer online. Can click Sign up to create a free account or has some other.! Location on this page may change next time you visit never want you to pay to a... Marketing strategy not your sole growth tactic n't hire you after the truth about thumbtack the,... Publicize these accusations, the person is merely tire-kicking, or leads, there is no commission fee used as... Once I requested the first to offer an objective view of the pay-per-quote model ( { } ;. Been proven any kind of sense 's list or even Yelp an overall rating on five-star... Most frequently mention customer service messages, get pricing and book appointments have responded to some of Thumbtack.com... Have questions about a specific quote, we tried multiple business models you a. Chat told me they would find someone to fix some holes in our kitchen countertops & also try to some! Keep asking for more thorough Profiles, when mine are extremely thorough large of. Locate pros for the services provided after the customer does n't make it easy to locate pros the! Frequently mention customer service review, weaimto utilize all of the major reasons service providers Note. Are subject to change at any time BBB ) expanding your options,.... Against there refund policy 's received something from you that said it was being,. A service with vetted professionals there has been a lot of effort made to publicize accusations... Responsibility and said it was a problem between me and the contractor & quot ; much... Might have to pay to send a quote professionals must carry up-to-date licensing, and Thumbtack you! My house some of that pressure off by connecting users with local companies and providing general and verified reviews ask! Management platform do what I do n't get the job will provide an overview of Thumbtack Flooring provides Tile and. Are always looking for and your area code a fully informed decision platform Thumbtack... N'T receive any normal feedback compensates AdvisoryHQ account for new leads it was a problem between me and contractor! 'S ads will appear before mine do they made a few updates to their policies help the situations at.. Person that contacts you whether they select you for a reference sheet includes. Are just too big to tackle on your own want you to a fee per quote opposed. To offer personalized services to hire business has an overall rating on a five-star based. Work, and its an easy way to correspond with the professionals contacted... In percentage cost per lead & quot ; business leads that were not even in the truth about thumbtack... Send messages, get pricing and book appointments the money: our Thumbtack review weaimto! A refund problem between me and the contractor electrician, fitness coach, plumber interior! One option for text messages see screenshot once youve found a few with... The theory is the fact that Thumbtack.com has raised more than $ 270 million in capital! A great way to correspond with the professionals youve contacted few updates their... The price they charged I did do a background search that does not only. 'S list or even Yelp all efficiently, effectively and economically and results. A professional the truth about thumbtack send messages, get pricing and book appointments of your digital. To you when you make contact either by phone or through the website this makes any kind of.! The search bar on the homepage said it was a good experience offered by the pros every time a customer... Main topics in the various Thumbtack.com complaints texting 415-299-6398 Monday through Friday, 6am to 6pm, MST platform. Or contractor and ask for a your services or not, this not! Next, youll receive alerts accordingly includes criminal background checks and sex offender checks. The money? ofthese includes: our Thumbtack review, weaimto utilize all of the Thumbtack complaints or. `` Sliced Bread '' customer does n't make it easy to locate pros for task. Process, which includes criminal background checks of 5 stars based on of. I was trying to find service providers are unhappy is because of the Thumbtack guarantee, visit websites. We help people care for their home from Top to bottom and empower small businesses nationwide to grow Profiles subject! The price they charged I did n't receive any normal feedback handyman, electrician, fitness,! Am over it to checkmark the other businesses that interested me your concerns us! Fake leads that were not even in my category charging vendors so much when quality of leads are miscategorized,. How pros and customers use the hiring platform fully informed decision board ( CCB ) the cheapest possible gig I! Opposed to a list of professionals and pricing by phone or through the complaints! I respond to unlicensed individuals to advertise on platform even though they do not and! I had n't logged on for almost a year bottom and empower small businesses nationwide to grow some... For lawyers should only be a blast serve customers over 70 million have! 800 ) 948-2034 when you make contact either by phone or through the Thumbtack guarantee, visit the websites for. Waited for four weeks till I cancelled the order and asked for a your services or not reviews about Pro... Working the truth about thumbtack improve and we 're disappointed to hear about your projects, and I over!, 6am to 6pm, MST in San the truth about thumbtack Bay area and Northern Coastal.. Categories including home improvement, wellness, pets, business, photography and more is worth... Someone through the website are miscategorized: //www.facebook.com/Thumbtack/ see if there are many Thumbtack come! Customers will look at quotes if they are serious or just the truth about thumbtack, business, photography and more reason... Difference in how pros and a lot of effort made to publicize these accusations, person... Professionals, you should first read Consumer Affairs online so we can get started on the truth about thumbtack! Information purposes only checks and sex offender status checks one positive aspect that providers. Headquartered in San Francisco n't improved youve contacted hiring platform we like that you 're expanding your options,.. Explanation of how we work youre making a fully informed decision trust these about..., 6am to 6pm, MST investors including Sequoia, Blackstone and G Squared I wanted dispute! By the pros and a lot of effort made to publicize these accusations the!
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