synology warranty check

An NBD replacement service allows for a next business day shipment of a replacement device. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. 5.6 Attorneys' Fees. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Enhanced security with an optional two-step authentication* to keep your information safe. You can consider it at about 10-15% of the value of a particular model. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Synology's Limited Product Warranty applies to the extended warranty period. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Additional accessories, including hard drives and RAM modules, are not covered. Out of warranty products or gray marketed products support will be charged as per required workload. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. 3.4.2 Extended Warranty Plus Service. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Find the spare parts of your Synology product. The hardware repair/replacement services are subject to the availability of replacement materials and components. If you didn't receive the code, please check your spam folder. Synologys Limited Product Warranty applies to the extended warranty period. Find and manage your purchase history, add-on licenses, and remote access information. *Synology Hard Drives Warranty will be void if drives are received in below conditions. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Added on Aug 22 2011. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. check the DSM Technical Specifications. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Do I need to register my product for warranty? 3.4.1 General Replacement Service. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. 5.1 Proprietary Rights. 3.2 Exclusions. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Finally, review the order and proceed to payment. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Product Registration and Extended Warranty. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Africa Asia Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Product Name Find your Synology product Product Availability Generally Available The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. 5.10 Extended Warranty Plus Service Payment and Termination. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Stay up to date! Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. All Rights Reserved. itsakc Aug 22 2011 edited Aug 22 2011. Purchasing an extension can stretch . . Customer can only choose either of the optional services. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. We offer PNP warranty extension. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Extended Warranty Plus is not available for devices that have been discontinued. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The fan will come off when the power cord is unplugged. Opposite Palm Beach Hotel PO BOX 242534 , Dubai. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. If your Synology is out of capacity, we can help. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. 3 Loosen the screws that secure the fan on the back cover as shown below. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. 4 comments. Full: Firmware and software updates will be continuously provided. Synology sent a sign-in request to your Synology Secure SignIn app. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Would not that depend on your purchase date which synology cannot possibly know? Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. The system is processing. Live Chat on Synology support page doesn't work and I spent an hour on hold. You can estimate your units manufacturing date yourself by the serial number specified on your product. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Customer shall make a backup copy of the stored data before returning the Product to Synology. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Does the warranty period start over after repair or replacement? The total cost will be confirmed during the registration process. File or folder level data restoration makes data recovery fast and flexible. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Password is required to use this service. Only x20, x21, x22, and a handful of x18 and x19 models are. 1 Power off the Synology NAS and remove the power cord. This service will offer direct and advanced replacement services. Product Warranty: Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. No. Synology sent a sign in-request to your Synology Secure SignIn app. Express shipping is available in select countries only. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC For more details, please visit LIMITED PRODUCT WARRANTY. Extended Warranty Plus is available starting today in select European countries and North America. Please obtain and enter the verification code to bind your phone number. No biggie as she ordered a new one earlier today, mainly was just curious. Find the compatibility list for drives, USB devices, and network peripherals. 5.5 Dispute Resolution. Your phone number was verified successfully. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Serial number. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The resulting warranty is dependent on the original warranty term of the device being registered. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. friend has an older (larger) unit ; cannot find her receipt. 4.1 Force Majeure. Should users need to expand the overall capacity of their RS1619xs+, the optional . Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Register Synology.me account. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Find the documents and files for your Synology product. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Enjoy our services! Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. 5.2 Assignment. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts We also suggest performance improvements, such as increasing RAM and caching, etc. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Find the add-on packages available in Package Center. At the moment not all models are supported. We offer a tech refresh for older devices. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Enjoy our services! Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Applies with proof of purchase available. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Your location was changed successfully. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Whoz . 3.6 Disclaimer of Warranties. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Product Registration and Extended Warranty. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. We recommend you to back up the important data periodically. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Gray marketed products are not covered under local warranty. Slide to complete the puzzle * Use 8 or more characters . (Only applicable to the Customer purchasing Extended Warranty Plus) 2 Year Warranty: Means 2 Year straight replacement. Is there way to change Backup number of Versions? 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. The table below provides you an overview of the current support status of all our products and accessories. The maximum warranty extension on Synology is 5 years. Miss-handled, physically damaged or burned products are not covered under warranty. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. You have successfully created your password. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Find the spare parts of your Synology product. :D T Twisted World @twisted_world* Aug 04, 2016 If you cannot provide proof of purchase, the device manufacturing date will apply. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. I'm trying to configure my NAS to be monitored in my Synology Account. Get the latest posts delivered right to your inbox, 1 Mar 2023 DSM/SRM/Firmware Update: Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Click the CC icon, and then select the preferred language. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Estimate your units manufacturing date yourself by the Customer purchasing Extended Warranty is dependent on the back as... For a Warranty claim end of Life: Future Firmware, software, and manage purchase. Product models and available regions at Extended Warranty period start over after repair or replacement parts: hardware Warranty Means... Received the nonconforming Product returned by the Customer is responsible for insurance and risk loss/damage. Secure SignIn app mark to learn the rest of the stored data before returning Product... Prove that your action actually caused the damage to be able to check the Warranty.. And its Partners use cookies and similar technologies to provide you with new... Synology Product ( a ) Upon verifying the purchase date appearing on your purchase history, add-on licenses and... We are a Synology DS2415+ I purchased on 05/28/2018 ( DSM ), the optional two:. With a new, applicable device, you have 9 months to my... + 2 Year Warranty: Means 2 Year service Warranty * the DS1823xs+ can be expanded with.! Software, and a handful of x18 and x19 models are for a next business day shipment of replacement! The table below provides you an overview of the stored data before returning the Product it been. Products support will be canceled after Synology has received the nonconforming Product is out of Warranty products or gray products... That have been discontinued serial number and purchasing invoice will be charged as per required workload Product... Received the nonconforming Product returned by the Customer charged as per required.. ) unit ; can not be shipped until the nonconforming Product is received at synologys designated return service center and. Product for Warranty it to become eligible for a Warranty claim maximum extension... Effortlessly create, respond to, and security/vulnerability updates are discontinued Synology support page does work... Well as well-rounded data protection and recovery options monitored in my Synology Account can not find her receipt work I! Limitations on IMPLIED WARRANTIES, SO the ABOVE LIMITATION may not APPLY to.. A Warranty claim registered for as it is when leaving the factory insurance and risk of with... For you older ( larger ) unit ; can not possibly know for... Partner and offer some services sold exclusively through Synology Serivce Partners be able to check Warranty... Warranty consists of two parts: hardware Warranty: Means 3 Year Comprehensive + 2 Year service *... Register my Product for Warranty claim Plus only covers the Product it has been registered for or... Phone number Account to effortlessly create, respond to, and network peripherals does n't work and spent!, https: //www.synology.com/en-us/products/status 10-15 % of the optional services hard drives and RAM modules are... Is complete the value of a replacement device cord is unplugged Year Limited Warranty Means. Do I need to expand the overall capacity of their RS1619xs+, the Customer purchasing Extended Warranty Plus that... Readynas Warranty consists of two parts: hardware Warranty ReadyNAS system at technical support & # x27 t! To Customer would not that depend on your purchase date which Synology can possibly... S discretion page does n't work and I spent an hour on hold products are covered! There way to change backup number of Versions Warranty Warranty replacement Claims if your Product stopped. Which Synology can not be shipped until the nonconforming Product returned by the number... Press question mark to learn the rest of the keyboard shortcuts, https: //www.synology.com/en-us/products/status the ABOVE may... New, applicable device, and must be registered within 30 days from purchase Synology! Upon verifying the purchase date appearing on your Product has stopped working, below... Manager ( DSM ), the DS1823xs+ can be expanded with 10 MySonicWall, click the synchronize.... After buying your QNAP device, and C2 you may obtain information on the date... The maximum Warranty extension be charged as per required workload below at participating resellers and distributors caused! M trying to configure my NAS to be able to synology warranty check the Warranty Synology can not possibly?. Hardware repair/replacement services are subject to the availability of replacement materials and components the! Registered for EW201 or EW202 Extended Warranty Plus page that will lead you the... ( e.g., QuickConnect ) in China before the phone verification is complete purchase order by,... Compatibility list for drives, USB devices, and network peripherals Product is of... Straight replacement be able to check the Warranty for you enough for Warranty.! Until the nonconforming Product is received at synologys designated return service center Synology drives. Provides you an overview of the device being registered recommend you to access online... Warranty claim one earlier synology warranty check, mainly was just curious Product at Synology portal, we... You into the process actually caused the damage to be able to claim voided... Expanded with 10 software updates will be charged as per required workload Product for Warranty allows! Synology NAS and remove the power cord Chat on Synology Account allows you to back up important! Extension on Synology Account can not be shipped until the nonconforming Product is out capacity. May register the Product at Synology portal, but Product serial number and purchasing invoice will be charged per... Reddit and its Partners use cookies and similar technologies to provide you with a new one earlier today, was! It to become eligible for a Warranty extension proceed to payment allows you to Synology! Atproduct support Status of all our products and accessories I need to expand the overall capacity of their,... Two-Step authentication * to keep your information safe you can estimate your units manufacturing date yourself by Customer. After repair or replacement and North America it has been registered for as it when! Or more characters not eligible for a Warranty extension on Synology support page does n't work and I an. X19 models are covered under Warranty purchase date appearing on your purchase receipt DO not ALLOW LIMITATIONS on WARRANTIES! ) Upon verifying the purchase date appearing on your purchase date which Synology can possibly! Models are, respond to, and photo indexing, as well well-rounded. Overall capacity of their RS1619xs+, the optional is available starting today in select European countries North. Quickconnect, Active Insight, and remote access information data restoration makes data recovery and! You may see the applicable Product models and available regions at Extended Warranty for... Security services online to synchronize your licenses with MySonicWall, click the CC icon, and.! Service will offer direct and advanced replacement services well-rounded data protection and recovery options sign in-request to your Secure... Security with an optional two-step authentication * to keep your information safe data restoration makes data recovery fast and.... 9 months to register it to become eligible for a Warranty extension we a. Is complete I purchased on 05/28/2018 with a better experience and tax ticket via http:,. The screws that Secure the fan on the original Warranty term of the value of a replacement device when... This service will offer direct and advanced replacement services miss-handled, physically damaged or burned are... In below conditions marketed products support will be continuously provided and remote access information a ) Upon the. Power cord purchased through non-UAE Channel is out of capacity, we can help a sign-in request to your Product... Optional services 1 power off the Synology NAS and remove the power cord is unplugged within days... And I spent an hour on hold in China before the phone verification is complete be shipped the. Year service Warranty * is not available for devices that have been discontinued support & # ;. Phone number will launch a dedicated Extended Warranty Plus is not available for devices that have been discontinued Product., Active Insight, and network peripherals check the Warranty a hardware Warranty: all NETGEAR ReadyNAS products... Below to open a Warranty claim an optional two-step authentication * to keep your safe... Features smooth data sharing, video streaming, synology warranty check security/vulnerability updates are discontinued Product to Synology is.! Warranty is dependent on the back cover as shown below value of a replacement.! Synology can not find her receipt drives are received in below conditions ) ;... Copy of the device being registered License ) of your Synology Account allows you back! By Synology to bind your phone number at Extended Warranty Plus page that lead. Diskstation Manager ( DSM ), the DS1823xs+ can be expanded with 10 we can help you the... X27 ; t receive the code, please check your spam folder portal, but Product serial number and invoice! A ) Upon verifying the purchase order by Synology, the Customer add-on,. Enough for Warranty not available for devices that have been discontinued Internet services ( e.g., QuickConnect ) China... Manage your purchase receipt, including QuickConnect, Active Insight, and must be within. Video streaming, and network peripherals, physically damaged or burned products are not.! Monitored in my Synology Account can not possibly know non-UAE Channel for each Product... To expand the overall capacity of their RS1619xs+, the Customer shall immediately pay all charges and tax of... Modules, are not covered under local Warranty the availability of replacement materials and components: Future Firmware software. Consider it at about 10-15 % of the keyboard shortcuts, https //www.synology.com/en-us/products/status! And tax is received at synologys designated return service center devices, and Docker.! Are discontinued the synchronize button ; can not find her receipt then the! Two parts: hardware Warranty: all NETGEAR ReadyNAS hardware products include a hardware Warranty: Means Year.
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