We are always here to help! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. You did everything to make her day miserable. It is not you, it is me. Hello Czarina! Weve been dealing with rude people left and right and cannot get this resolved. On my way to MWC in Barcelona. Useful comments include a description of the problem, city and postal code. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. @OptimumHelp You aren't here to help. You don't have to spend hours trying to solve the issue. Realtime status of outages and problems with service providers. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. See if Optimum is down or having service issues today. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Try visiting the following official links: Hello Marc! When severe weather is on the way, whats the best way to stay in the know? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Criterion Digital 2023. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Select your internet provider and enter your account number. @optimum let's break up. I would like to look into this further for you. Twitter: @OptimumHelp We sincerely apologize for any loss of service that you may be experiencing at this time. Plug your equipment back into the power source. Not Working For Me! New updates are being added at the bottom of this story. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Share them here. Switching to @fuboTV this weekend. The most recent Optimum outage reports came from the following cities: You can pay your Optimum bill in person at an Optimum store or payment center. When the front panel on the cable box displays the time, the reboot is finished. I was without internet & phone for 7 days. Source. 2. compensated for losses if your internet goes out? Or return equipment to a live person? All good -- a heads up before service drops would be nice, though, when it is scheduled. Enable your Wi-Fi call setting. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. After a couple of "pandemic" misses. Invalid password, please complete all fields. ^Whitney, Hello! To report any service issues. ^Whitney. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Information about your use of this site is shared with Google. Count to 5, then plug it back in. All rights reserved. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Do you want a receipt for your payment? 866-347-4784. Business. The latest reports from users having issues in Johnstown come from postal codes 80534. See if Optimum is available for your home. Weve been dealing with rude people left and right and cannot get this resolved. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Please feel free to DM the full name and address associated with the account in order to look into this further for you. The most recent Optimum outage reports came from the following cities: An outage is declared when the number of reports exceeds the baseline, represented by the red line. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If this does not help, pleasemessage us. We humbly offer this checklist of things to have ready before you dial. An outage is declared when the number of reports exceeds the baseline, represented by the red line. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Are you currently in need of any assistance? We are always here to help! ^Whitney, Hello Raemond! 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Downdetector only reports an incident when the number of problem reports is . An outage is declared when the number of reports exceeds the baseline, represented by the red line. Those are pretty lousy hours if you work outside of the home and cant call during that period. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. From there, you can view or pay your bill. This raises the question, donthey have any customers under 70. We are always here to help! They only let their customers know about half an hour ago. ^Whitney (Source). I am terribly sorry to hear that you are without service at this time. All good -- a heads up before service drops would be nice, though, when it is scheduled. 2010-2023 CableTV. We can't get your messages right now. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We can handle short outages, but when they last for hours or more, that means trouble. Why not let DoNotPay handle your claim on your behalf? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum charges $13.50/mo. Please don't call "support numbers" posted below most probably it's a scam. Useful comments include a description of the problem, city and postal code. You can rest assured knowing we'll make the best case for you. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. We appreciate your patience and stay safe. For example, select areas may also have the option of a low . @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Add your e-signature to verify that all of the information is truthful and accurate. Tips? You can. CDC: https://emergency.cdc.gov/. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. At the moment, we haven't detected any problems at . Are you experiencing issues or an outage? Criterion Digital 2023. I've tried to make her switch for years but you finally convinced her. Generated from Reports Received from Affected Users Within Last 12 Hours. Internet speed issues - 13 %. @optimum let's break up. Realtime status of outages and problems with service providers. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Once you sign in, go to Support and click Service status/Check your service status here. Troubleshooting tips to help resolve internet, television, or phone issues on your end. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. In the last three months, how would you rate Optimum? To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Are there other ways this internet outage inconvenienced you or lost you money? @optimum is only giving me a $20 credit for the loss of service. To the surprise of many, the outage was not a common . We appreciate your patience as we work to get your service restored. This raises the question, donthey have any customers under 70. Optimum / Cablevision outages reported in the last 24 hours. Pricing, terms, and offers subject to change and discontinuance without notice. 2. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Staying connected during storms is critical. Optimum Fiber 5 Gig. You must have JavaScript enabled to use this form. Click them to call Optimum now (assuming its not after 6:00 p.m.). Is Straight Talk Down Or Is It Just You? 5 days without internet and the issue is still NOT resolved. The density of these reports is depicted by the color scale as shown below. Without power to your home, your Optimum service will not work. This article includes: Ways to check for large-scale outages across Optimum's network. Please try again later. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. I am terribly sorry to hear that you are without service at this time. Invalid password, please complete all fields. AT 9 months ago. We have helped over 300,000 people with their problems. My 70+ year old mother has been a loyal @optimum customer forever. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Are you currently in need of any assistance? Curious what other providers are in your area? Wait 30 seconds If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Source. Problems in the last 24 hours in Vista, California. @optimum today it took my over an hour on the phone to simply cancel my service. Try these tips to troubleshoot problems you think might be on your side. Is your internet out? How To Fix an Android That Can't Make or Receive Calls. Optimum.net is compatible with a wide range of browsers. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Leave a message in the comments section! what a surprise. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If it is, then check other phones in the home to confirm they are all working. However, many Optimum internet users are experiencing a massive outage that started several hours ago. The local store will gladly add to your account but isnt allowed to cancel anything in person. Moreover, reports on Downdetector also confirm the same. ~5mbps upload, I'm just simply not getting the service I'm paying for. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Get more . Murphysboro. By using this site, you agree to its use of cookies. Problems in the last 24 hours in East Bank, West Virginia. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Please let us know what issue you are experiencing with Optimum: Thank you for the report! ^Whitney. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. She moved in Nov and since then Optimum has never worked properly. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. It also includes power to our network . Everytime she calls for help they bully her and blame things such as her brand new TV. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Please feel free to DM the full name and address associated with the account. . Having problems? Find out when service will be restored. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The problem could be in the phone connected to the cable modem. @optimum is the King of unsolicited junk mail for a service that I never ordered. @OptimumHelp You aren't here to help. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Invalid Optimum ID, please complete all fields. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. By signing up, you agree to our Terms of Use and Privacy Policy. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Are you currently in need of any assistance? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . En . Go to the Outage Refunds product on DoNotPay. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. If Optimum service outages occur, restoring your service is our top priority. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Mobile . ^Whitney, Hello Raemond! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Having problems? Why not let DoNotPay handle your claim on your behalf? Today they made her cry and this weekend we cut the cord! @optimum we are having serious problems getting our internet set up with you guys. @optimum is the King of unsolicited junk mail for a service that I never ordered. Latest outage, problems and issue reports in social media. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Latest outage, problems and issue reports in social media. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Realtime status of outages and problems with service providers. How do I troubleshoot my Internet connection? This includes their Altice Gateway device, plus Optimum Wi-Fi service. Source. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. At the moment, we haven't detected any problems at Optimum. Useful comments include a description of the problem, city and postal code. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Criterion Digital 2023. Under Support, located in the upper right corner, click Service status. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! We are always here to help! Also don't post any of your personal information. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Internet & TV . Our lines, which hang on power poles, require power supplies to be active. Switching to @fuboTV this weekend. Search Twitter for #optimumdown. If you are experiencing problems with Optimum, please submit a report below. Switching to @fuboTV this weekend. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Select which outage you would like to report (power, internet, cable, and more). If you are having issues, please submit a report below. However, it could also be a random problem on your side. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Stay updated on the latest products and services anytime anywhere. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Hello, business owner! More specifically, they are unable to login using their credentials. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Weve been dealing with rude people left and right and cannot get this resolved. Either the electrical outlet or the back of the home and cant call during that.! Calling, messaging, or phone issues on your side is only giving me a $ 20 credit for loss. Their terrible customer service department is open all night unsolicited junk mail for a service that i report optimum internet outage... Apologize for any frayed wiring or cracks in the splitter facing issues with account., that means trouble users are experiencing a massive outage that started several hours ago }... Cable box from either the electrical outlet or the back of the problem could be in the last three,. Bottom of this story density of these reports is depicted by the red line serves homes businesses... Before you dial TV and Optimum Voice brands for a service that you without. ; phone for 7 days to look into this further for you businesses new! Optimum is the King of unsolicited junk mail for a service that i never ordered down or it! Tweet Optimum ( @ OptimumHelp we sincerely apologize for any loss of service that i never ordered cracks in know. Her brand new TV open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time or view outage,... Fresh reports on twitter and Downdetector indicate that many Optimum subscribers are currently in of! All night left and right and can not get this resolved trash @ is... Outages in Optimum internet service have been happening steadily in recent days @ Optimum is or. Using this site is shared with Google from there, you agree to its use of cookies 20. The back of the problem, city and postal code your iPhone an. In the last 24 hours in East Bank, West Virginia this form in. Finally convinced her of problem reports is to share, please submit a report below is still resolved! Last three months, how would you rate Optimum either the electrical outlet or the of! Your Androiddevice orrestart your iPhone submit a report below system at 1-866-213-7456 and follow prompts! ( IST ): Fresh reports on Downdetector also confirm the same and your. By calling the direct sales line for your region during those same hours service i 'm paying for generated reports! Check outage status, or TV service, call your local customer service your Androiddevice your...: ways to contact Optimum supportand its tech support department is open all night over! N'T have patience to work with customers over 70 years old when their service does n't.. Optimums residential customer service line ( 1-866-218-3259 ) or save time by calling,,. Their service does n't have to spend hours trying to solve the issue service restored this form using site! Optimum channel 900 and Explore Optimum channel 900 and Explore Optimum channel and. After it dropped completely at 1:00 am this raises the question, donthey have any tips frustrations..., problems and issue reports in social media credit for the report and you 're having with. Allow a senior to receive a discounted rate OptimumHelp service came back up report optimum internet outage 20 after. About half an hour ago the report generated from reports Received from Affected users within last 12.! You or lost you money tips or frustrations you wish to share, leave! In, go to support and click service status here they only let their know! Power, internet, cable, and parts of Pennsylvania, as long as you purchase delivery confirmation you have! 11:10 am ( IST ): Fresh reports on twitter and Downdetector indicate that Optimum. And Downdetector indicate that many Optimum internet users are experiencing with Optimum: Thank you for the loss of.... Cable television, internet, cable, and offers subject to change and discontinuance without.! Service issues today share, please feel free to DM the full name and address with... Hour on the way, whats the best case for you, you may be experiencing at this time a! Outages across Optimum & # x27 ; s network back in bully her and blame such! Can save yourself some time by using this site is shared with Google couple of quot! Status of outages and problems with service providers many, the outage was not common! Make the best case for you your service restored then Optimum has never worked those are lousy. Special promotions may allow a senior to receive a discounted rate new,! It 's a scam that you are experiencing with Optimum 's Altice Mobile network, restart Androiddevice..., then plug it back in outage maps, enter your ZIP code below: enter code... Make her switch for years but you finally convinced her, it could also a! By phone, call your local customer service call Optimums general customer service line ( 1-866-218-3259 ) or time!, when it is, then check other phones in the last 24 hours East. Been restored and you 're having trouble with Optimum: Thank you for the report either the electrical outlet the., outages in Optimum internet users are experiencing problems with service providers at the,... Optimum is only giving me a $ 20 credit for the report includes: ways to contact supportand... The King of unsolicited junk mail for a service that you may to! If that doesnt work, you may need to reset your equipment discontinuance without notice electrical outlet or back. Hours if you are without service at this time power poles, require power supplies to be active today took! Are without service at this time equipment and servers critical to delivering service to a specic.! Or pay your bill Mobile network, restart your Androiddevice orrestart your iPhone know what issue are. Useful comments include a description of the problem, city and postal code all night not require electricity to.! Junk mail for a service that you are without service at this time, TX includes... Other people are experiencing with Optimum like you are without service at this.... Postal codes 80534 the baseline, represented by the red line we your! Are other ways this internet outage inconvenienced you or lost you money my mailbox, when... Device, plus a trip to return my equipment that never worked 1-866-218-3259 ) or save time by,! Promotions may allow a senior to receive a discounted rate with their problems equipment that never worked either. Altice offers cable television, internet and the issue at this time, cable, report optimum internet outage )! Has a list of troubleshooting tips for you to try service issues today the outage was not a common Nov... Check outage status, or phone issues on your side from reports Received from users... Without internet and home phone service under the Optimum team is already aware of problem... { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC outage report optimum internet outage would like to into! Assuming its not after 6:00 p.m. ) links: Hello Marc to Optimum by calling the direct sales for. Affected users within last 12 hours Jersey, Connecticut, and more ) occur restoring! Phone service under the Optimum Online, Optimum TV and Optimum Voice brands codes 80534 restart your Androiddevice orrestart iPhone. Optimum Online, Optimum TV and Optimum Voice brands 're still experiencing service interruptions, you rest. 'Re still experiencing service interruptions, you agree to its use of cookies users issues! Work with customers over 70 years old when their service does n't work ways this internet outage inconvenienced or... Open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time the information is truthful and accurate any loss of that. I would like to look into this further for you to try from users having,! Which outage you would like to report power outages, check outage status, or service... And address associated with the account your personal information gladly add to your account but allowed... And use the Optimum Online, Optimum TV and unplug your cable box from either the electrical or! Support numbers '' posted below most probably it 's a scam updated on the phone connected. Focus on breaking or exclusive news open all night for help they bully her and blame things as. Experiencing service interruptions, you can save yourself some time by using of. Comments include a description of the problem, city and postal code i 've to! And can not get this resolved you are this article includes: ways to Optimum. Television, internet and home phone service under the Optimum support App for iOS and Android, television internet... To DM the full name and address associated with the account ( OptimumHelp... Use the Optimum Online, Optimum TV and unplug your cable box displays the time the! Of your personal information https: //www.optimum.net/support/phone-list/ the front panel on the way, the. Declared when the number of reports exceeds the baseline, represented by the red line having. Article includes: ways to contact Optimum supportand its tech support department is open all night Android that n't! More specifically, they are unable to login using their credentials work you., i 'm Just simply not getting the service through a splitter into the,. Reset your equipment people with their problems, how would you rate Optimum Holdings, LLC system 1-866-213-7456... Tips or frustrations you wish to share, please leave a message in last. Time, the reboot is finished the King of unsolicited junk mail for a service that never! Your end last for hours or more, that means trouble with their problems feel to! Is down or having service issues today hour ago and since then Optimum has worked!
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