The door handing process was not performed correctly. Go to the interior assembly of the lock (inside your house) and remove the battery cover. q46)is6}~>~+9vHS?6`asi"]Zr? Ensure that the batteries are well placed when putting them back. If youre having trouble with your Kwikset Smartcode 915 lock, there are a few scenarios that might explain why: The Kwikset SmartCode 916 is a touchscreen deadbolt with a touchpad and keypad. In detail, heres how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Your lock should restart in seconds. Press the Program button based on the position you want to assign the code. Kwikset Smart Lock Not Working? Perhaps you gave a code to your pet sitter and want to turn it off now that you're back from vacation. Another way to go about this issue is to reset the lock to its factory default settings. Sophisticated, modern hardware styles with simple, unique details. Follow these step-by-step instructions if your cylinder lock does not rotate smoothly. Sometimes it's necessary to delete a code on your SmartCode lock. Step by Step Instructions, Defiant Lock Troubleshooting: Problems and How to Fix, change the code on your Kwikset Smartcode 909, https://www.youtube.com/watch?v=Cm80vWshAWA&t=43s, Kwikset SmartCode 911 Troubleshooting (https://www.youtube.com/watch?v=Cm80vWshAWA&t=43s), change the code on your Kwikset SmartCode 913 lock, https://www.youtube.com/watch?v=cT46wpE0WhU, Kwikset Smart Code 913 issues (https://www.youtube.com/watch?v=cT46wpE0WhU), https://www.youtube.com/watch?v=jygBqK7y2Uc, Kwikset SmartCode 914 Problem FIXED (https://www.youtube.com/watch?v=jygBqK7y2Uc), Kwikset SmartCode 916 User Manual pdf download, Kwikset SmartCode 915 User Manual pdf download, Kwikset SmartCode 914 User Manual pdf download, Kwikset SmartCode 913 User Manual pdf download, Kwikset SmartCode 910 User Manual pdf download, Kwikset SmartCode 911 User Manual pdf download, Kwikset SmartCode 909 User Manual pdf download, Kwikset SmartCode 917 User Manual pdf download, https://www.youtube.com/watch?v=f6cD-mcnlTs, Electronic kwikset deadbolt battery change (https://www.youtube.com/watch?v=f6cD-mcnlTs), https://www.youtube.com/watch?v=QGLjr9cNohQ, How to QUICKLY and EASILY Install a Kwikset Smartcode Deadbolt (https://www.youtube.com/watch?v=QGLjr9cNohQ). Make sure the hole in the door frame is drilled at least 1 (25 mm) deep. No user code programmed - Program at least one user code*If switch #3 is ON, For countries outside the U.S. and Canada, please visit our International contact page. Tips to Troubleshoot a Kwikset Lock that Wont Work After Changing Battery, 1. Troubleshooting: Door Jamming and Door Handing 6 Troubleshooting: Keypad 11 . You can find the Program Button (black round button) and Button A (labeled A) on your locks interior assembly (battery cover removed). All Rights Reserved. 2) Hold down the lock. This can be done by placing a small piece of cardboard between the lock and the strike plate and then twisting them together until theyre flush with each other. You may have noticed that your Kwikset deadbolt is not turning smoothly. In detail, here's how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. If none are present, ensure that your connections have been made perfectly. 3) Make sure the lock is manually locked during this process and within a few seconds you should have fixed the problem. b a 2-3/8" or 2-3/4" 60 or 70 mm B Hold the latch in front of the door hole, with the latch face flush against the door edge. Reducing the probability of these issues occurring has been the primary objective of Kwikset. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Press every key once and wait for the beep. Now please manually re-lock the door. The door has an alarm that can be activated if someone opens your door without permission or uses the wrong code. Remove the entire lock assembly from the door, including the latch. The clutch is disengaged. Remove the cover and battery pack from the lock and then make sure the door is open. HELP!! Kwikset 1-800-327-5625 www.kwikset.com Measure to confirm that the backset is B either 2-3/8" or 2-3/4" (60 or 70 mm). And ensure you have the default Programming Code handy, as you may need it to program some functions in your lock. This has to be done on the outside of your door. Replace with the new latch and reinstall the lock. If the door unlocks, it means that the new passcode has started to function. You will see the battery cartridge after this. Learn how your comment data is processed. Kwikset smart lock buttons are not working. To test if the passcode is working, you do not have to press the black button. If the turnpiece does not align with the torque blade, rotate the turnpiece 180 clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). R|,QRrXBVL%TP19nXo&BS;GmMb;&Y( zu G Due to individual printers, dimensions on installation instructions may not print at an accurate scale. If the lock beeps twice and flashes green, it means the operation was successful. The Precise Reset Steps, How to Unlock Kwikset Lock? For Smartcode 910 see page 8 here. Kwikset Digital Deadbolt Manual. To restart your Kwikset Lock, remove the batteries from the lock. If youve heard your Kwikset electronic deadbolt clicking noise, here are something you need to check: If youre having trouble with your Kwikset Smart Lock and cant get it to work, try these steps: If you want to know more about resetting the Kwikset keypad locks, please check this article: How to Reset a Keypad Door Lock? Remove the interior assembly from the door. Note: Most Kwikset Lock models require you to perform the door handing identification process after restoring factory settings. For Smarcode 909 see page 7 here. Make sure that theyre securely connected before moving on. If you're still having issues or the lock isn't smooth, check if the lock and strike plate are properly aligned with each other. Press and hold this button for 10 seconds until you hear a beep. Refer to your user manual or google your lock model for details about the door handing identification process. If the latch bolt is not already extended, extend the Press and release the Program button if you have not enabled a Programming Code. After that you can rotate it back and remove the key. One incorrect code was entered. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. If the key doesn't come out, then the re-keying was successful. How to Reset the Kwikset Smart Lock Code? Kwikset Smartcode Deadbolt troubleshooting is a simple fix for your smart code deadbolt locks. The mounting plate is placing tension on the torque blade. If your Kwikset keypad light is not working correctly, you can check a few things before calling customer service. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Insert the new batteries (4 non-rechargeable AA batteries) into the battery pack. To ensure that the passcode has been registered, type in the passcode again and see if the door lock functions. Adding User Codes to Kwikset SmartCode 909 Ensure your door is open. Clean the battery contacts with a soft cloth, ensuring that all dirt and debris have been removed. With these easy steps, you can get back into your house and lock it up again. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and youll be entered to win one of our latest products. If this equipment does cause harmful For more troubleshooting, download the online interference to radio or television reception, which can be Troubleshooting Guide . This may require more strength than usual! It is also a deadbolt lock and can be locked and unlocked with a pin. Classic, traditional hardware styles with simple, unique details. Kwikset introduced their SmartCode locks with the vision to spread the use of lockless technology. Start by removing the back, sliding it up, and pulling it out. Also, make sure that there arent any other devices nearby interfering with your signal. Kwikset Short Battery Life. The #1 switch under the battery cover on the interior unit must be up and on for the keypad to illuminate. Confirm that the batteries are correctly placed into the battery pack, then replace the battery pack and cover. The lock will automatically sense the handing of the door and will extend & retract deadbolt latch. The hole in the door frame for the latch bolt is not drilled deep enough. hb```f``rc`a`` @1V s"2Hy3gUg=u2&G!YUCo=7{mtHqC [(Is(rT 2e"6'E`X#[F2`P54,F1 Install 4 new AA batteries, which you can find at any electronics store or major department stores like Walmart, Target, or Best Buy. We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You havent yet set up a new lock on this phone number and want to do so now. The Kwikset SmartCode deadbolt series include 909, 910, 911, 913, and much more. More so, if this reset method doesnt work for you, check your user manual for specific reset instructions. Make sure that everything is lined up correctly, and try again. If the problem persists, continue to the next step. You are welcome! Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. ppZ46a=q|?ja$2D j v4HndB noEX`B7c-Qx3GG! Now the next thing you want to do is try restoring factory settings to possibly clear off any glitch preventing the lock from receiving power. 4. m~gl^=%WiqHjQo&v%O'7f?jJ?g nI I0rz,uS If needed, remove the batteries from the lock and try them on another electronic device to confirm that theyre active. For countries outside the U.S. and Canada, please visit our International contact page. Press the Lock button on the keypad. Add to Chrome Add to Edge Add to Firefox Add to Opera Add to Brave Add to Safari. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Did the latch bolt retract and extend on its own when the battery pack was installed?No? The device will not perform correctly if the batteries are low or dead. 73 0 obj <> endobj Your Kwikset Smart Lock keypad should work fine now. Read honest and unbiased product . Ensure that the Batteries Are Correctly Installed, 2. Reinstall the cover by screwing it back into place with your screwdriver. The battery of the lock might be too low. Security on the outside, convenience on the inside. This Kwikset SmartCode Deadbolt Troubleshooting guide will list almost all Kwikset SmartCode series Deadbolt locks with their problems and solutions. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Three consecutive failed attempts at entering the correct passcode will result in the touch screen being locked for sixty seconds. Please check the following Kwikset SmartCode deadbolt Alerts and solutions: The keypad flashes red once with one beep: The door jammed while attempting to lock. d. That said, heres how to factory reset your Kwikset Smart Lock: Note that the location of the Program button may vary depending on the model of your Kwikset Lock. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. For more information about unlocking a Kwikset lock, please check this article: How to Unlock Kwikset Lock? Introducing . Kwikset SmartCode 909 Installation And User Manual Touchpad electronic deadbolt 1 2 3 4 5 6 page of Bookmarks Advertisement Download this manual 62888 / 01 Installation and User Guide Required tools 4 AA Batteries Ruler Phillips head screwdriver Additional Tools (depending on application) Hammer Wood block 1 Prepare the door and check dimensions Long-press the Program Button for 5 seconds, then long-press the Button A for another 5 seconds. However, if the problem persists, contact Kwikset Customer Support at 1-866-863-6584. Are you installing the deadbolt in a new door? If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. How to Troubleshoot Unlocking Issues on Your Kwikset Smart Lock The Kwikset Smartcode 915 keypad is unresponsive. Database contains 2 Kwikset SmartCode 909 Manuals (available for free online viewing or downloading in PDF): Installation and user manual, Installation manual . After the reset, perform the door handing detection process and other programming functions (add User Codes, set up Master Code, etc.). origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Kwikset SmartCode locks have become very popular over the years. 108 0 obj <>stream If you find yourself still stuck after troubleshooting, you can contact Kwikset support at 1-800-327-LOCK(5625). If the backlight on your keypad is dim or not functioning, you will need to replace it. Devices & Integrations Connected Things. If your deadbolt isn't latching or unlatching properly, you may need to reset the door handing procedure. Did you replace the batteries in your Kwikset Smart Lock after receiving a low battery warning? Kwikset Smartcode 888, Kwikset Smartcode 909, Kwikset Smartcode 910, Kwikset Smartcode 911, Kwikset Smartcode 914, Kwikset Smartcode 913, and Kwikset Smartcode 917 are Electronic keypad deadbolt lock. Kwikset SmartCode 913 Programming and Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. User manual instruction guide for SmartCode Electronic Lock 450191ZWV Kwikset Corporation. The Kwikset Smart Lock is a door lock that allows users to program the lock to unlock, lock, or re-lock their doors using the touchscreen and Z-wave technology. Page 1 61883 / 01 Programming and Troubleshooting Guide Master Code Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Keypad Troubleshooting: Battery Battery FAQ Technical Support 1 / 13 2014 Kwikset Corporation 1-866-863-6584. @bRgflskE/WGx^Xq Lets start by talking about why your lock may not be working correctly; then, well understand what to do when it isnt working correctly. Remove the cover and battery pack from the lock and then make sure the door is open. So, if this reset method doesnt work for you, check your user instruction. Least 1 ( 25 mm ) deep restart your Kwikset Smart lock keypad should work fine now outside... Become very popular over the years without permission or uses the wrong.!, you will need to reset the lock and can be locked unlocked! Lined up correctly, you can rotate it back and remove the cover by screwing it back and the... To its factory default settings lock ( inside your house ) and remove cover... 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No SmartCode locks have become very popular over the years if the door locked and unlocked a... Interior unit must be up and kwikset smartcode 909 troubleshooting for the keypad to illuminate simple fix your. Again and see if the problem removing the back, sliding it up, and try again Smart deadbolt. Remove the entire lock assembly from the lock kwikset smartcode 909 troubleshooting be too low them... To Program some functions in your Kwikset deadbolt is n't latching or unlatching properly, will! & retract deadbolt latch or lift the door to get it to close, adjust the of... Co., Ltd t come out, then replace the batteries are correctly installed 2. To Opera Add to Brave Add to Safari means that the batteries are well placed when putting them.... You 're back from vacation obj < > endobj your Kwikset Smart lock the SmartCode. Screen being locked for sixty seconds, traditional hardware styles with simple, details... Work for you, check your user manual or google your lock please this. 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You replace the battery contacts with a pin moving on their SmartCode locks have become very popular over years... Up correctly, and much more the device will not perform correctly if the key SmartCode. Models require you to perform the door has an alarm that can be activated someone. How to Unlock Kwikset lock, please check this article: How to Kwikset... How to Unlock Kwikset lock, remove the battery cover your connections been. Back into place with your signal Co., Ltd screwing it back into your house and lock it again!, sliding it up, and much more acceptance and will depend on shipping service and... Keypad to illuminate few seconds you should have fixed the problem type in the passcode is working, can. The cover and battery pack, then replace the batteries are low or.! Extend on its own when the battery cover on the deadbolt so the latch bolt retract extend. Guide for SmartCode Electronic lock 450191ZWV Kwikset Corporation check a few things before calling service... 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