I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. Visit MyAmeriGas.com and select Message Us to chat. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. $240.23. I have also explained we are two senior citizens. Executive Assistant Email. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. 1. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. If your tank gets into the 10% range then you can be concerned about running out. There is no driveway! AmeriGas Propane has resolved 37 complaints. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. As a matter of policy, BBB does not endorse any product, service or business. Submit a complaint and get your issue resolved. they want me to pay for the replacement! They won't even remove their propane tank from my front yard six months after closing my account! We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. Mobile: (484) 332-1485, Brilynn Johnson I have been an Amerigas customer since 2004. Ms. Alex Mejia, Customer Service Specialist. Called back and asked for a manager and was told none were available. Desired outcome: When I explained my problem (no account with them) he very rudely told me they couldn't help me. BBB reports on known marketplace practices. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, AmeriGas Corporate Office Headquarters HQ. This comment was posted by a verified customer. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. Sent to collections due to their non response. I have explained our temperatures dip into the twenties and we have no heat. I need by money returned to me expeditiously. Sr. Director, Investor RelationsMorrisTa@ugicorp.com This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Amerigas contract changed without notification - tank rental fees. Is AmeriGas Partners a good dividend stock? This will surely increase the credibility of your complaint. Read full review of AmeriGas Propane and 1 comment. What I am upset To whom it may concern. New Customers: In January, I decided to change Propane providers due to a huge pricing difference. The login page will open in a new tab. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. Brilynn Johnson Director of Industry & Customer Relations. (916) 216-7715, Alexandra Spooner For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. If you're not automatically redirected, please click here. AmeriGas bought that company and they started trying to charge rent on the tanks. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Sign up for a free account. Claim it and get a lot of features. The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. If this is how it is going to go I will be looking for a new propane supplier come summer. The dividend payout ratio of AmeriGas Partners is 172.73%. worst company ever. But I HATE HATE HATE HATE amerigas. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. CorporateOfficeHeadquarters.com is not associated with AmeriGas. I have received no customer service from Americas at all. Click here to get notifications about new complaints of AmeriGas Propane. And they will charge you tank rent while it is sitting there, happened to me. free lookups / month. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Contact us about UGI Corporation or our businesses today. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. 2023 AmeriGas Propane, Inc. All Rights Reserved. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. (610)768-7498, Shelly Oates Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. Please help me get them to pick the tank up. Propane companies try to deliver when tanks are around 20%. Desired outcome: Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. Have received no customer service from Americas at all matter of policy, BBB does endorse! Has ever been does not endorse any product, service or business AmeriGas. 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