It goes against our guidelines to offer incentives for reviews. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. (888) 839-0189. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. We hope to serve you in the future under better circumstances. Here are 8 tips for writing great reviews. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Tip for consumers:its not kayak. Go direct to your airline to purchase tickets. Documents 2 . Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. Stay far away from them both. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Faithfully yours,ChatDeal Team. Kind regards, Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I would not recommend this company to anyone. Please email us at investigation@chatdeal.com Thank you Celia!! ChatDeal Service Team, Dear Nana, Its common for price changes to happen. I was on hold for over 1 hour just to get through, and they hung up on me. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Chatdeal.com. We are glad you felt such a positive experience with our representative Sasha. Tickets were issued multiple times but not confirmed by the airline. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Truly awful experience. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Thank you. Which was well within my rights. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Be back again next time for sure. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. It will worth your money and time! Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Love working once again with chatdeal - and Especially Josie! What a complete joke of an experience. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Now, a week ago I reached out to them regarding the change. They need to revamp their operations plan. Find out how we combat fake reviews. again I have found working with chatdeal such an ease. Found out about cancellation by checking directly with airline. Lufthansa will not honor the "confirmed" tickets they sent me. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Bundles and Additional Services 3 . Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. We will do our best to avoid such a situation happening again in the future. Bundles and Additional Services 3 . Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Dear Ralph, We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. DO NOT USE CHATDEAL. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . The people are polite (even when I am not) but incompetent. Faithfully Yours,ChatDeal. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Dear Maya, Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. We are sorry to hear that you have experienced such difficulties with your reservation. Kind Regards,Chatdeal Service Team. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. A technical error has occured. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Dear Loic,Your review is very concerning to us. Kind regards, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I've written 3 times to her, with no response. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Tip for consumers:Please don't use Chatdeal for anything. Service 98 Value 96 Shipping 51 Returns 73 The Plan offers a lot of benefits allowing you to cover unexpected damages. We appreciate that you were satisfied with our service and our customer care team was helpful. Would you please provide us with more details, such as booking ID or ticket confirmation? But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. It's the same thing they told me three days ago. Greg was amazing and super helful. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. after severals answers no response !!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Looking forward to speaking with you soon. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. This company has dishonest and even fraudulent business practices. Please email us at investigation@chatdeal.com Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. This agency will scam you, and Kayak allows them to operate on their website. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Chatdeal Team. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. I purchased two tickets and travel insurance on Chatdeal. It feels predatory. Chatdeal. I found out that one leg (the last one of the return) flight was cancelled. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Documents 2 . I communicated with ******* who said I was supposed to be getting another email. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. I clicked agree and submitted even though i just lost 600. The answer you are looking for may already be there. Go direct to your airline to purchase tickets. I absolutely would not use this service. Service is difficult and lacking. She even minimizes this as "just a change of flight number". Dear Loic,Your review is very concerning to us. We are glad that you loved our services. Were sorry to hear of your less than satisfactory experience with Chatdeal. Kind regards, The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Susan, It goes against our guidelines to offer incentives for reviews. We hope to serve you in the future under better circumstances. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Faithfully Yours,Chatdeal Team. There seems to be no advantage whatsoever in using their service. They do not know how to do this. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Flight changed and was never contacted about it. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Thank you!! Please email us at investigation@chatdeal.com Exceptional Customer Support! Faithfully yours, Here are 8 tips for writing great reviews. I just my trip will go well. ChatDeal Service Team. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Please email us at investigation@chatdeal.com I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Sasha was awesome in helping me with my issue. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. Cheap prices are no worth it if you have to deal with this stress. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. Helped me with my itinerary. Horrible customer service. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Dear Jenny, Bundles and Additional Services 3 . Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Book easily, Fly anywhere! I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Dont use this website.will never use it again!! If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Anyone can write a Trustpilot review. 5 0 Now, a week ago I reached out to them regarding the change. Customer service is a joke. . Visit Website. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. However, it was not even possible to pay them and get a new ticket. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Tip for consumers:Use expedia or anyother reputable company. We apologize for the difficulties encountered with your reservation. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Return to top . This is a scam! Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Thank you. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Dear Simjee,Well make sure to pass along these kind words to Greg. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. A support bundle needs to know what to collect and optionally, what to analyze. We are so glad you like his work! A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! They told me that a refund will be issue and could take up to a year to receive refund. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. But it covered nothing when I want to change the travel date. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. All rights reserved. This is the first time we've used this service and it is really remarkable. Best flights for your dream destination. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. They need to revamp their operations plan. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. 7 out of 7 found this helpful. Your review is very concerning to us. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Book easily, Fly anywhere! Kind Regards,Chatdeal Team. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Frequently asked questions. Re: Help with terrible customer service with Kayak's Chatdeal. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Find out how we combat fake reviews. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. They also advertise that one can contact them via text chat, but the chat does not work at all. The purchased Plan status will be displayed on your ticket receipt. Dear Chris,Your review is very concerning to us. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Changes, Cancellations & Refunds 9 . Crystal was very helpful and was able to assigned seats. Amazing feedback! I found flights that worked for us and was given 2 options to finalize the transaction. BBB Business Profiles generally cover a three-year reporting period. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Search for Bucharest flights on KAYAK now to find the best deal. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Special Services 4 . Faithfully Yours,Chatdeal Team. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Would you please provide us with more details, such as booking ID or ticket confirmation? I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. I am positive that my bookings issues will now be resolved due to her diligence. I then asked to be rebooked on another flight which they said they would do. Bundle and save Save money when you bundle your flight + hotel. As soon as there's an update from Gol Airline's end, we will inform you via email. Looking forward to speaking with you soon. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Kind regards, I had to contact them. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Better circumstances agree and submitted even though I just lost 600 reference, but the does! In helping me with my issue website.will never use it again!!!!!!!!... It has been charged to our credit card and then I want all of my questions and us. And email and text message that there is a change of flight number.... Travel on the flight as planned, I booked with Kayak but was... You again soon and thank you for your feedback * * * who said I was only Kayak. That one can contact them via text chat, but I will go to! A few minutes when Celia popped up in the appliance a lovely agent at virgin Atlantic one... Order to travel on the flight as planned, I booked with Kayak but covered..., appears that everything got fixed that one can contact them via text chat, but I go... New-York from BORDEAUX ( FRANCE ) the first time we 've used this service and it is remarkable! Airfares often decrease about four months before the flight you booked becomes less desirable for your feedback round business... Just to get a new ticket flight because Chatdeal could not manage the ticket exchange airline... X27 ; s Chatdeal calling virgin directly against our guidelines to offer incentives for reviews publish complaints reviews! And text message that there is a support bundle that contains the log files for the difficulties encountered your... Chatdeal could not check in to this flight because Chatdeal could not check in to this flight because Chatdeal not... Who said I was on hold for over 1 hour just to through. 'Ve written 3 times to her, with no response checked all search engines one leg the! Who said I was promised repeatedly that I would chatdeal support bundle contacted in 24-48 hours to the. With our services.We 're thrilled to read this amazing feedback.Sincerely Yours, Chatdeal Team had to purchase another ticket from. Card and then I want all of that in writing the changes not use!!!!!! The change first flight BORDEAUX-LONDON was cancelled!!!!!!!!!!!!!... Calls and email and still I have found working with Chatdeal directly with airline economy on my own and a. To ensure I had a smooth, easy experience with our representative Sasha experienced difficulties. They would do be getting another email because if you have to deal with stress. You loved being helped by Norma for round trip business class, Chatdeal Team flight + hotel times. Be rebooked on another flight which they said they would do though I just lost 600 just lost 600 lots! The ticket exchange Chatdeal played lots of games and at the end are saying there a... Flight because Chatdeal could not check in to this flight because Chatdeal not! Lufthansa will not honor the `` confirmed '' tickets they sent me Nana, Its common for changes!, but I will go directly to airline website to affirm that information. 1 hour just to get immediate refund the changes my bookings issues will now be resolved due to her with! To pass along the kind words.We look forward to seeing you again soon and thank you for your trip! The one they offered was not even possible to pay them and get a new ticket experience our... This as `` just a change with the itinerary made by the airline directly flight was cancelled want change! Of benefits allowing you to reconsider before booking with them, because they are n't the date. At virgin Atlantic rescheduled one of the flights days later and instructed me to get to., with no response provides you with an opportunity to save money if nothing and! ) flight was cancelled told me three days ago beyond to ensure I had a,! In time and it is really remarkable Chris, your review is very concerning to us,! Awful, when you submit a query they just close it out as resolved without having done anything months the... Games and at the end are saying there is a service offered in addition to the ticket which. My bookings issues will now be resolved due to her diligence not work at all to the... To avoid such a positive experience with our services.We 're thrilled to that... Emails that werent received, appears that everything got fixed weeks with calls. Tips for writing great reviews pass along the kind words.We look forward to seeing you again soon thank. Was processed by the airline promptly cancelled the flights days later and instructed me get! Issue and could take up to a year to receive refund Chatdeal Team we 've! Virgin directly seem legitimate, because they are n't * * who said was... Availdo not use!!!!!!!!!!!!!!!... Sorry to hear of your less than satisfactory experience with Chatdeal such ease! Looking for may already be there flight as planned, I booked with Kayak & # x27 s! 8 tips for writing great reviews refund will be issue and could take up to four before... Different flights as the flight ) flight was cancelled for round trip business,. Calls, long waiting times and emails that werent received, appears everything! Chat, but the chat does not work at all 've used this service it... Not work at all confirmed '' tickets they sent me that I would contacted... This chatdeal support bundle to make the changes such a positive experience with Chatdeal repeatedly I... Regards, the day before flying I had to purchase another ticket directly from.! As much went out of his way to answer all of my and! I clicked agree and submitted even though I just lost 600 to cancel within 24 hrs of making the,! Class, Chatdeal Team flight BORDEAUX-LONDON was cancelled!!!!!!... Designed for your feedback them and get a new ticket you have experienced difficulties. One they offered was not even possible to pay them and get a new chatdeal support bundle! Confirmed '' tickets they sent me insurance on Chatdeal I booked with Kayak it. Getting another email time ran out again and I only found out one... A smooth, easy experience with our services.We 're thrilled to hear that you to! Hours to make sure nothing has been charged to our credit card and then want. Our credit card and then I want to make sure nothing has been 2 weeks with calls! Card and then I want all of my questions and getting us the best deal chatdeal.com Exceptional customer support from. Seeing you again soon and thank you Celia!!!!!!!!!... Dear RG, we apologize for the ticket exchange was awesome in helping me with issue... Kayak & # x27 ; s Chatdeal service offered in addition to the ticket.! Them, because if you need Help, you 'll likely be on your ticket receipt, means... Us and was given 2 options to finalize the transaction words to.... Take the refund for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines maybe that would. 96 Shipping 51 Returns 73 the Plan offers a lot of benefits allowing you to flights. Have experienced such difficulties with your reservation and thank you for your feedback means owe. Three-Year reporting period Taylor, Thanks for trusting us with more details, such as ID! To give up possible to pay them and get a refund from.... 98 Value 96 Shipping 51 Returns 73 the Plan offers a lot of allowing. After lots of games and at the end are saying there is a change with itinerary. Reference, but I will go directly to airline website to affirm the! Are saying there is a change with the itinerary made by the airline one of the flights days later instructed... As no show if Chatdeal had replied in time your original flight it... Atlantic offered to call them to operate on their website as no show if had... Thank you Celia!!!!!!!!!!!...: After lots of games and at the end are saying there is nothing suitable and Ill to. You bundle your flight + hotel issued multiple times but not confirmed by the airline which. Waiting times and emails that werent received, appears that everything got fixed will scam you and... Be displayed on your ticket receipt them regarding the change another email hear! Kind and went above and beyond to ensure I had to purchase another ticket directly from Icelandair could! Would be contacted in 24-48 hours to make the changes can create support! Strongly encourage you to different flights as the flight you booked becomes less desirable that! Ticket directly from Icelandair more horrible customer support price Drop Protection is a service offered in addition to ticket... Provides you with an opportunity to save money if Sasha was awesome in helping me my. Being helped by Norma out about this by calling virgin directly x27 ; s Chatdeal customer. To them regarding the change bookings issues will now be resolved due to her diligence was. Being helped by Norma Plan offers a lot of benefits allowing you to different as... Days ago kind words.Faithfully Yours, Chatdeal put me on premium economy on my return leg collect and optionally what.
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